Nilesh Patel
Senior Functional Consultant at DXC Practice for Salesforce- Claim this Profile
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Bio
Credentials
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Salesforce Certified Platform App Builder Certification
SalesforceAug, 2022- Nov, 2024 -
Salesforce Certified Service Cloud Consultant
SalesforceDec, 2019- Nov, 2024 -
Salesforce Certified Sales Cloud Consultant
SalesforceAug, 2019- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceOct, 2018- Nov, 2024
Experience
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DXC Practice for Salesforce
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Functional Consultant
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Feb 2022 - Present
- Leading the functional delivery of Salesforce engagements including holding workshops, defining requirements, engaging with stakeholders, and undertaking some config-based Salesforce activity - Gather, analyze, and interpret information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform - Develop high quality solution architecture design artefacts to support the target state business processes and customer experience including the current state and future state artifacts like Solution architecture stack, Epic diagram, BPMN (Business Process Modeling Notation), etc. - Articulate business requirements into technical user stories with the estimates, assuring a value is delivered to the business, as an outcome. - Lead Data Migration activities engaging data services team assuring that data set aligns well with target state and, execute trial conversions in different environments to achieve seamless transition for the production environment. - Engage with Presales team to prepare the RFP response documents – Solution design, WBS estimates, Timeline planning. - Prioritize and allocate development tasks to developers holding the integrity of the sprint capacity. Show less
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Waringa Distribution
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Australia
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Farming
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1 - 100 Employee
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Salesforce Solutions Consultant
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Oct 2021 - Jan 2022
- Lead the Salesforce Implementation project (E2E) and drive the engagement with the Client. Work with Pre-sales team to prepare POC for the client demonstration - Own and run workshops with the clients for build showcase, requirements gatherings, project status stand-ups and manage the project scope, keeping respective stakeholders updated. - Translate the business requirements into technical, for the development team and guide them with solution approach - Liaise with offshore resources assuring the project development is right on track and eliminate the road blocker. - Work with Solution Architecture to come up with best solution design assuring the best practises has been implemented. - Customize the SF OOTB features and automation tools using declarative approach as per the business requirements - Drive the SIT/UAT by conducting end user training and prepare the user training guide. - Conduct PVT ensuring the delivery is in-line with business requirement. - Be an advocate for Go-live support and assist the client during their digital transformation journey. Show less
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Connecting Families
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Australia
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Civic and Social Organizations
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1 - 100 Employee
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Salesforce Implementation Consultant/ Product Owner
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Jul 2020 - Oct 2021
▪︎ Lead the Salesforce Implementation project (E2E), engaging the vendor, and be a pivotal interface as Project Lead, to ensure the project is delivered within an agreed budget and stipulated timeframe. The project involved the implementation of Sales Cloud, Service Cloud, Community Cloud and Field service lightning. ▪︎ Plan and execute the sprint iteration/scrum activities including gathering business requirements, conducting stand-ups and scope management, and keep stakeholders updated. ▪︎ Act as a Salesforce functional consultant and Product Owner by working closely with key stakeholders and end-users to understand and translate business requirements into tangible and practical solutions. ▪︎ Lead requirement gathering sessions with internal stakeholders to identify functional requirements and propose functional solutions in line with the CRM platform road map. ▪︎ Drive the SF implementation project by defining and document user stories, use cases, business rules, wireframe designs and process model. ▪︎ Manage the project scope, dependencies and priorities that are managed in collaboration with the business stakeholders, using an Agile methodology. ▪︎ Review technical solution design to ensure they are well aligned to the overall business and functional requirements. ▪︎ Drive the change management for seamless transition on the course of digital transformation ensuring minimal impact on the business operation. ▪︎ Conduct SF CRM staff training for 400 internal and field staff and contribute to the development of training plans and materials. ▪︎ Act as SF administrator to manage users, their data visibility and help the business units with a variety of reports and dashboards. ▪︎ Execute data migration using data tools (SQL, Data Loader, etc) and prepare the production org for go-live launch. ▪︎ Cast an eye on SF platform improvements and own the enhancements to enhance user productivity. Show less
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Tquila ANZ
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Salesforce Functional Consultant
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May 2018 - Mar 2020
▪︎ Engaged with implementation team and solution architects to ensure that best implementation practices are incorporated and setting right expectations for the client. ▪︎ Liaised between business and delivery team to translate business requirement into technical stories to meet required business objectives ▪︎ Conducted workshops for requirement elicitation sessions with stakeholders to capture business and functional requirements, gap analysis and as-is / to-be requirements ▪︎ Analysing complex business problems and propose Salesforce solutions taking a customer centric, consultative approach aligning to the business and functional requirements. ▪︎ Created and maintain user stories in JIRA. Prioritise business/stakeholder needs using MoSCoW technique and thereby assist in Sprint planning ▪︎ Created visual diagrams of business process flow, personas for business and system process analysis using Lucidchart/Visio software. ▪︎ Wrote and executed test cases for performing functional unit testing and maintain test logs ▪︎ Facilitated User Acceptance testing (UAT) and conduct end user training. ▪︎ Configured and maintained various Salesforce platform functionalities using point and click capabilities on Salesforce OTTB features. (Including user profiles, org hierarchy, page layouts, workflow rule, validation rules, email alerts, process builder and flows, queues, email to case, web to case, escalation rule, approval process, email templates, permission sets, etc). ▪︎ Created documentation on domain framework (Insurance and health cloud) defining personas, business process flow, engagement layer, data layer and solution mix Show less
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Education
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GCET, V V Nagar
Bachelor of Engineering (B.E.), Chemical engineering
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