Experience

CustomerHD

• United States
• Consumer Services
• 1 - 100 Employee

• Tier 1 Technical Support Advocate

  • May 2021 - Present

  Fielding customer inquiries including troubleshooting various tech products/apps.• Collecting information and troubleshoot electronic devices and corresponding apps/programs when customers encounter an issue;• Talking to customers via email, online chat, phone or social media to resolve their questions or concerns;• Maintain and update customer information as necessary;• Calmly attempts to resolve and de-escalate any issues;• Escalate calls to supervisor when necessary and appropriate;• Provides feedback reports on call issues related to downtime and/or training issues.• Providing customers assistance with billing questions and Order tracking if needed.• Providing customers with a sense of ease when securing their homes.• Walking customers through setup procedures for various products such as smart cameras , home monitoring systems and more• Solving problems in a timely manner ,patiently and effectively.