Virtual Assistant

• Jun 2023 - Present

Recruitment Coordinator

• Oct 2022 - Apr 2023

▪ Support of the recruitment process ▪ Advertisement management ▪ Coordination of interviews ▪ Management of applicant databases ▪ Cooperation with account manager/hiring manager ▪ organisational tasks (planning of career fairs and coordination of employee referral programs) ▪ Support of the recruitment process ▪ Advertisement management ▪ Coordination of interviews ▪ Management of applicant databases ▪ Cooperation with account manager/hiring manager ▪ organisational tasks (planning of career fairs and coordination of employee referral programs)

Multilingual Customer Connect Agent

• Aug 2020 - Sep 2022

▪ Yellow Belt certification completed ▪ Perform manual/semi-automated functional testing of state-of-the-art features , e.g. augmented reality. ▪ Technical support and telephone support for customers. ▪ Coordination of problem cases (e.g. failure of transformers). ▪ Support of the sales and marketing department ▪ Organisation and planning of events ▪ International correspondence ▪ Researching and checking news ▪ Data analyses (Power BI) ▪ weekly reports (Power BI) ▪ Yellow Belt certification completed ▪ Perform manual/semi-automated functional testing of state-of-the-art features , e.g. augmented reality. ▪ Technical support and telephone support for customers. ▪ Coordination of problem cases (e.g. failure of transformers). ▪ Support of the sales and marketing department ▪ Organisation and planning of events ▪ International correspondence ▪ Researching and checking news ▪ Data analyses (Power BI) ▪ weekly reports (Power BI)

Multilingual Customer Service Consultant

• Aug 2017 - Jul 2020

▪ Customer Relations, ▪ Sales & Marketing, ▪ Cancellations, ▪ Order Follow-up, ▪ Invoicing, ▪ Claims, ▪ International Correspondences & Calls, ▪ Reports ▪ Customer Relations, ▪ Sales & Marketing, ▪ Cancellations, ▪ Order Follow-up, ▪ Invoicing, ▪ Claims, ▪ International Correspondences & Calls, ▪ Reports

Senior Customer Service Executive

• Nov 2016 - Jul 2017

▪ Customer Relations, ▪ Reservations, ▪ Ticketing & Sales, ▪ Cancellations, ▪ Claims, ▪ Invoicing, ▪ Rent A Car, ▪ Hotel Bookings, ▪ Miles & More Status Customers, ▪ International Transportation and Cargo Services. ▪ Customer Relations, ▪ Reservations, ▪ Ticketing & Sales, ▪ Cancellations, ▪ Claims, ▪ Invoicing, ▪ Rent A Car, ▪ Hotel Bookings, ▪ Miles & More Status Customers, ▪ International Transportation and Cargo Services.

Senior Merchandiser

• Jun 2014 - Sep 2016

▪ Marketing & Sales, ▪ Import & Export, ▪ Order Follow-up and Registrations, Supervision, ▪ Coordinating Seasonal Textile Collections, ▪ Marketing Researches, ▪ Quality Control: Inline and Final Inspections, ▪ Accounting, ▪ Monthly Turnover Reports, ▪ Completing Suppliers' Contracts and Concepts. ▪ Marketing & Sales, ▪ Import & Export, ▪ Order Follow-up and Registrations, Supervision, ▪ Coordinating Seasonal Textile Collections, ▪ Marketing Researches, ▪ Quality Control: Inline and Final Inspections, ▪ Accounting, ▪ Monthly Turnover Reports, ▪ Completing Suppliers' Contracts and Concepts.

Freelance Translator

• Apr 2009 - May 2014

▪ Translations for Texts and Web-Pages (Marketing & Sales) ▪ Creation and preparation of the website ▪ Creation and provision of the website ▪ notarial translations ▪ simultaneous court translations ▪ Translations for Texts and Web-Pages (Marketing & Sales) ▪ Creation and preparation of the website ▪ Creation and provision of the website ▪ notarial translations ▪ simultaneous court translations

Branch Service Manager

• Oct 2007 - Mar 2009

▪ Production of Textile Accessories, ▪ Sales & Export, ▪ Order Follow up and Order Registrations, ▪ Supervising & Co-ordinations of Stocks, ▪ Marketing Research, ▪ Quality Controls: Inline and Final Inspections, ▪ Developing Bank Documents, ▪ Accounting and Payments to Suppliers, ▪ Salary Payments to Staff, ▪ Weekly and Monthly Turnover Reports to Our HQ in Hong Kong, ▪ Budget Planning, ▪ Completing Suppliers' Contracts and Concepts, ▪ Coordination of New Customers, Suppliers and Countries. Show less

Senior Merchandiser

• Jul 2005 - Sep 2007

▪ Textiles Product Management, ▪ Marketing & Sales, ▪ Import & Export, ▪ Order Follow up and Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Coordination of Seasonal Collections, ▪ Market Research, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Monthly Turnover Reports, ▪ Coordination of New Customers, Suppliers and New Countries, ▪ Completing Suppliers' Contracts and Concepts. ▪ Textiles Product Management, ▪ Marketing & Sales, ▪ Import & Export, ▪ Order Follow up and Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Coordination of Seasonal Collections, ▪ Market Research, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Monthly Turnover Reports, ▪ Coordination of New Customers, Suppliers and New Countries, ▪ Completing Suppliers' Contracts and Concepts.

Deputy Manager Business Development

• Apr 2001 - Jun 2005

▪ Marketing & Sales, ▪ Export & Import, ▪ Customer Service Supervising, ▪ Order Follow up, ▪ Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordination of Suppliers, Customers and New Countries, ▪ Completing Suppliers' Contracts. ▪ Marketing & Sales, ▪ Export & Import, ▪ Customer Service Supervising, ▪ Order Follow up, ▪ Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordination of Suppliers, Customers and New Countries, ▪ Completing Suppliers' Contracts.

Senior Merchandiser

• Sep 1999 - Mar 2001

▪ Textiles Productions and Development, ▪ Marketing & Sales, ▪ Export & Import, ▪ Customer Service Supervising, ▪ Order Follow up, ▪ Market Researches, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordinating New Suppliers, ▪ Customers and New Countries, ▪ Supervising Customers' Collections, ▪ Completing Suppliers' Contracts. ▪ Textiles Productions and Development, ▪ Marketing & Sales, ▪ Export & Import, ▪ Customer Service Supervising, ▪ Order Follow up, ▪ Market Researches, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordinating New Suppliers, ▪ Customers and New Countries, ▪ Supervising Customers' Collections, ▪ Completing Suppliers' Contracts.

General Merchandise Manager

• Feb 1998 - Sep 1999

▪ Management of Textiles Businesses, ▪ Marketing & Sales, Export, ▪ Customer Service Supervising, ▪ Supervising of Factory Productions, ▪ Order Follow up, ▪ Market Research, ▪ Quality Control: Inline and Final Inspections, ▪ Accounting, ▪ Payments to Suppliers and Staff, ▪ Coordination of Textile Collections, ▪ Completing Suppliers' Contracts ▪ Management of Textiles Businesses, ▪ Marketing & Sales, Export, ▪ Customer Service Supervising, ▪ Supervising of Factory Productions, ▪ Order Follow up, ▪ Market Research, ▪ Quality Control: Inline and Final Inspections, ▪ Accounting, ▪ Payments to Suppliers and Staff, ▪ Coordination of Textile Collections, ▪ Completing Suppliers' Contracts

Product Manager

• Jan 1992 - Jan 1998

▪ Marketing & Sales, ▪ Customer Service Supervising, ▪ Import and Export, ▪ Order Follow up, ▪ Marketing Research, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordinating Customer Countries, Preparations of Contracts and Concepts. ▪ Marketing & Sales, ▪ Customer Service Supervising, ▪ Import and Export, ▪ Order Follow up, ▪ Marketing Research, ▪ Quality Controls: Inline and Final Inspections, ▪ Accounting, ▪ Coordinating Customer Countries, Preparations of Contracts and Concepts.

Operator & Guide

• Apr 1989 - Dec 1991

▪ Tour Operating & Organisation, ▪ Guiding and Airport Transfers, ▪ Tour Sales, ▪ Basic Bookkeeping. ▪ Tour Operating & Organisation, ▪ Guiding and Airport Transfers, ▪ Tour Sales, ▪ Basic Bookkeeping.

Public Relations Supervisor

• Jun 1987 - Mar 1989

▪ Public Relations, ▪ Marketing & Sales, ▪ Leasing and International Reservations, ▪ Supervising the Customer Service Dept., ▪ Complaints. ▪ Public Relations, ▪ Marketing & Sales, ▪ Leasing and International Reservations, ▪ Supervising the Customer Service Dept., ▪ Complaints.

Import-/Export-Assistent

• Sep 1985 - Oct 1986

▪ Import & Export of Hot Stamping Foils, ▪ Order Follow up, Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Developing Bank Documents, ▪ Supervising Products, ▪ Accounting, ▪ Sales & Marketing, ▪ International correspondences between the countries. ▪ Import & Export of Hot Stamping Foils, ▪ Order Follow up, Order Registrations, ▪ Supervising and Co-ordinations of Stocks, ▪ Developing Bank Documents, ▪ Supervising Products, ▪ Accounting, ▪ Sales & Marketing, ▪ International correspondences between the countries.