Experience

OneDealer

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Automotive Senior Consultant - Quality Assurance Engineer - Support Pre-sales team & Support Team

  • Jan 2017 - Present

  Working with clients to understand their needs and to agree the scope of each consulting project. Conducting research, surveys and interviews and analyzing data to gain insights into the business. Detecting issues and investigating ways to resolve them. Assessing the pros and cons of possible strategies. Exploring business problems and modelling different solutions. Attending meetings and compiling and presenting information orally, visually and in writing to keep clients up to date on progress. Making recommendations for improvement and presenting these to clients. Implementing agreed solutions. Developing and implementing new procedures or training to support the changes proposed.Additional duties:Configuring and demonstrating OneDealer platform (DSW/DASW, Notification Server, Configurators, Workflow editor, Campaign Management, My Site, My Account, Online Service Management, Business Analytics, Co-browsing, Virtual Showroom, Online Sales modules) Couching OneDealer presenters/partners for all modules.Providing in depth guidance to the Support team to get the most out of the OneDealer experience.Maintaining communication channel with third-party companies.Providing confidence that quality requirements will be fulfilled - Member of the OneDealer Quality Assurance team and Pre-sales team.