• Feb 2021 - Present

•Management and team development (monitoring, on the job training, annual evaluations, trial period evaluations, export statistics, feedback).•Management of specialized customer cases.•Informing the response teams about existing / new products and services.•Participation in specialized projects of the department.•Responsible for the development and mentoring the team.•Responsible for projects and their presentation.•Shift support.

• Sep 2017 - Feb 2021

•Evaluation and improvement of quality standards of the company.•Produce and presentation of detailed results reports.•Monitoring the quality of customer service interactions. •Feedback support, project management.•Check customer service procedures.•Understanding of Statistical Process Control.•Document management.

• Aug 2015 - Aug 2017

•Customer service & Branch Support. •Financial transactions and portfolio management. •Internet banking support. •Directions to payroll system. •Information on banking products and services. •Insurance and financial services.

Cash Management Officer

• Dec 2014 - Apr 2015

• Cash flow management of the group companies. • Communicating with banks and monitoring of the group's bank accounts. • Complex case management and statistical analysis. • Cash flow management of the group companies. • Communicating with banks and monitoring of the group's bank accounts. • Complex case management and statistical analysis.