Experience

Φυσικό Αέριο Ελληνική Εταιρεία Ενέργειας
• Greece
• Oil and Gas
• 1 - 100 Employee
• Business Development Manager

  • Jul 2019 - Present


Mytilineos-Protergia

• Sales & Customer Operations Director, B2C Commercial Division

  • Sep 2016 - May 2019

  Responsibilities: • Defining the company’s strategy, products and commercial policy, along with Product Management team. • Achieving the sales targets/budget of the B2C Commercial Division. • Alternative Channels Sales dept. (Call Centers & Door to Door). • B2C Indirect Sales dept. (collaborations with retail chains like OTE, Dixons and dealers). • Protergia’s own retail shops (3 shops). • Customer Service dept. of the company. This consists of the internal call center (60 people) and the external call center (35 agents). • Back Office dept. of the Company which is responsible for checking & data entry of the contracts in the company’s CRM and the procedure of representing the meters to DEDDIE and EDA. Achievements: • In May 2019 Protergia was representing 152.000 meters (1st place) compared to 30.000 meters (second place) in 9/2016. • Protergia’s call center won the second place in the Teleperformace Grand Prix CRM awards in 2016 and 2017. • The cost per incoming call was decreased by 50% from 9/2016 until 9/2018. • Protergia successfully entered the gas retail market in 2018 and was representing, in May 2019, more than 8.500 meters (1st place).



Connecticore

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Commercial Director

  • Sep 2012 - Jul 2016

  Reporting to the CEO of the company and a member of the Board of Directors of the company. Responsibilities: • Developing, controlling and coaching the company’s sales dept. (6 key account managers) and presales team. • Developing the company’s business plan for penetrating the Greek business telecom market • Defining the company’s strategy, products and commercial policy. • Organizing the company’s procedures for the commercial dept. • Achieving the sales targets/budget of the company. Achievements: Continuous growth of revenue from 0,2 mio € in 2012 reaching 1,55 mio € in 2015.



VERBUND APT ENERGA HELLAS

• General Commercial Director

  • Sep 2008 - Jul 2012

  Reporting to the CEO of the company. Responsibilities: • Developing the company’s business plan for entering the Greek energy market • Defining the company’s strategy, commercial policy and market segmentation. • Organizing the sales, marketing, customer care, call center, CRM, billing, contract management and credit control departments and procedures of the company. • Approaching and selling energy to the biggest key account customers in Greece. • Entering the SME’s and residential market segments. Achievements: • Revenue of retail in 2009 22,3 mio €, in 2010 127 mio € and in 2011 225 mio €. • At the end of 2010 the company had acquired 50.000 business customers and by the end of 2011 102.000 customers.



Lannet Communications Group

• Business Sales Director

  • Jan 2000 - Aug 2008

  Reporting to the General Manager and a member of the management team of the Group. Responsible for the following sales departments of the Group: • Large Accounts Sales Department • Small & Medium Enterprises Sales Department • SOHO Business Sales Department • Carrier to Carrier (C2C) Sales Department Reporting to the General Manager and a member of the management team of the Group. Responsible for the following sales departments of the Group: • Large Accounts Sales Department • Small & Medium Enterprises Sales Department • SOHO Business Sales Department • Carrier to Carrier (C2C) Sales Department



Unilever Hellas

• Key Account Manager

  • Jun 1996 - Jan 2000

  Responsible for developing and coordinating: • All the chains of the quick services restaurants in Greece (Goody’s, McDonald’s, Domino’s Pizza, Hambo, Pizza Hut etc) • Caterings • Private hospitals • Some 5-star hotels • ‘Middle & Small Market’ in Athens Responsible for developing and coordinating: • All the chains of the quick services restaurants in Greece (Goody’s, McDonald’s, Domino’s Pizza, Hambo, Pizza Hut etc) • Caterings • Private hospitals • Some 5-star hotels • ‘Middle & Small Market’ in Athens