Experience

THE MODERNIST

• Greece
• Hospitality
• 1 - 100 Employee

• Senior Manager

  • Oct 2021 - Present



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Market Manager

  • Dec 2014 - Aug 2021

  Part of Expedia Group Lodging Partner Services.• Perform supplier relation activities• Maintain relationships with partner hotels • Plan and execute site visits• Support partner hotels to access training• Support communications through Expedia Group’s partner tools to ensure appropriate supply levels• Ensure suppliers understand Expedia’s partner tools and increase supplier usage of the platform• Participate in internal market review meetings and analyze weekly reports• Give presentations and attend travel industry-related events• Liaise between partner hotels and other Expedia Group teams by communicating the Expedia Group value proposition to partner hotels, which includes various Expedia Group tools, connectivity solutions, payment and billing alternatives, and other partner-facing Expedia Group systems or services• Establish relationships with local tourism agencies/organizations Show less

• Market Associate

  • Oct 2012 - Nov 2014

  Part of Expedia Group Lodging Partner Services, covering markets of Greece Mainland, Dodecanese, Ionian Islands, NE Aegean Islands & Cyprus



Aqua Blu Boutique Hotel + Spa, member of the Small Luxury Hotels

• Kos Greece

• Project Manager (Hotel Opening)

  • Jun 2012 - Sep 2012

  Hotel Opening, having the overview of: - Contracting - E-commerce - Yield management - Reservations - Front Office, including financial operations Hotel Opening, having the overview of: - Contracting - E-commerce - Yield management - Reservations - Front Office, including financial operations



Kivotos Hotels & Villas

• Greece
• Hospitality
• 1 - 100 Employee

• Rooms Division Manager

  • Apr 2011 - Jan 2012

  - In charge of Front Office, Guest Relations and Reservations Departments. - Monitoring room allocation. - Monitoring all front office financial operations, including billing and verifying rates/discounts. - Maintained customer service / satisfaction standards and dealt with customer complaints. - Dealt with Sales, focusing on contracting for next season, researching and bringing new accounts. - In charge of updating rates and inventory throughout all OTA’s. - In charge of Front Office, Guest Relations and Reservations Departments. - Monitoring room allocation. - Monitoring all front office financial operations, including billing and verifying rates/discounts. - Maintained customer service / satisfaction standards and dealt with customer complaints. - Dealt with Sales, focusing on contracting for next season, researching and bringing new accounts. - In charge of updating rates and inventory throughout all OTA’s.



Chandris Hotels

• Greece
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Aug 2009 - Apr 2011

  - Pre-opening of THE MET HOTEL (5*) with 212 rooms, member of Design Hotels. - Set up the Reservations Department. - Interviewed candidates & trained the selected employee. - Involved in Sales & Marketing, dealing with sales calls, site inspections, group requests, group and allotment contracting, website & promotional banners and flyers design. - Replacing the Revenue Manager since September 2010 in studying market and competition data, rate setting and preparing daily & weekly forecasts. - Contracting with internet partners and updating rates & inventory throughout all distribution channels. Show less



SANI RESORT

• Greece
• Hospitality
• 400 - 500 Employee

• Asst. Reservations Manager

  • Nov 2007 - Oct 2008

  - Overview of five hotels: Sani Beach Hotel (4*), Sani Beach Club (4*), Porto Sani Village (5*), Sani Asterias Suites (5*), Oceania Club (5*), a total of 1.128 rooms.- Supervised and coordinated activities of the Reservations Department team in taking, recording, and cancelling reservations.- Trained the incoming employees.- Received contracts detailing room allotments from sales representatives and fed information into terminal, including creation of blocks and rate codes.- Correspondence with groups and travel agents.- Dealt with over-booking situations and unsatisfied guests.- Participated in preparing the monthly revenue statistics for the CEO and the hotel managers. Show less

• Reservations Executive

  • Dec 2005 - Oct 2007

  - Responsible for Porto Sani Village (5*) hotel availability and reservations, individual or through tour operators, made daily the arrival rate check.- Handled requests for rooms for all 5 hotels of the company, received by phone, fax, e-mail, or customers at desk. - Provided information to guests concerning rates, availability of rooms, description of facilities and services, and information about area attractions and sight-seeing opportunities.



SANI RESORT

• Greece
• Hospitality
• 400 - 500 Employee

• Guest Relations Officer

  • Apr 2005 - Sep 2005

  - Dealt with guests’ requests and complaints. - Made check in and rooming for the “Sani Suite Class” guests and the VIP’s. - Organised and promoted various activities for hotel guests, such as welcome cocktails, boat cruises, bus trips, etc. - Dealt with guests’ requests and complaints. - Made check in and rooming for the “Sani Suite Class” guests and the VIP’s. - Organised and promoted various activities for hotel guests, such as welcome cocktails, boat cruises, bus trips, etc.