Niko Micklin
Marketing & Sales Manager B2B at Visit Åland- Claim this Profile
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Finnish Native or bilingual proficiency
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Swedish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Mikko Tuominen
During summer and autumn 2016 I had the pleasure to do my internship as well as work as a receptionist at Ålandhotels while Niko was one of the nearest managers for me. He has great understanding of the hospitality industry and what it means in practice to deliver good customer service. I found him as a truthful manager who can easily be reached in the daily working. He wants to create a good working environment and basis for the success of employees in their work.
Mikko Tuominen
During summer and autumn 2016 I had the pleasure to do my internship as well as work as a receptionist at Ålandhotels while Niko was one of the nearest managers for me. He has great understanding of the hospitality industry and what it means in practice to deliver good customer service. I found him as a truthful manager who can easily be reached in the daily working. He wants to create a good working environment and basis for the success of employees in their work.
Mikko Tuominen
During summer and autumn 2016 I had the pleasure to do my internship as well as work as a receptionist at Ålandhotels while Niko was one of the nearest managers for me. He has great understanding of the hospitality industry and what it means in practice to deliver good customer service. I found him as a truthful manager who can easily be reached in the daily working. He wants to create a good working environment and basis for the success of employees in their work.
Mikko Tuominen
During summer and autumn 2016 I had the pleasure to do my internship as well as work as a receptionist at Ålandhotels while Niko was one of the nearest managers for me. He has great understanding of the hospitality industry and what it means in practice to deliver good customer service. I found him as a truthful manager who can easily be reached in the daily working. He wants to create a good working environment and basis for the success of employees in their work.
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Experience
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Visit Åland
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Finland
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Advertising Services
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1 - 100 Employee
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Marketing & Sales Manager B2B
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Nov 2021 - Present
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Communications & Sales Manager
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Sep 2020 - Oct 2021
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Sales & Project Manager
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Feb 2020 - Aug 2020
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Board Member
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Apr 2018 - Jan 2020
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Ålandhotels
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Finland
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Hospitality
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1 - 100 Employee
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Commercial Director
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Oct 2017 - Dec 2019
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Sales Manager
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Jan 2016 - Sep 2017
Designed and implemented a strategic sales strategy that expanded company’s customer base and ensured a substantial presence. Promoted strong, long-lasting customer relationships by partnering with them and by understanding their needs. Member of the Operative Management Team.
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Front Office Manager
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Jan 2016 - Sep 2017
Achieved a high- and consistent level of service in the front desk. Handled complains and emergency troubleshooting. Implemented new service concepts and innovative sales techniques in order to increase customer satisfaction and department profit. Setting department sales and quality targets. Building a team through recruiting and staff development through training, mentoring and coaching the front desk staff. Member of the Operative Management Team.
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Sales Representative
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May 2015 - Jan 2016
Worked with finding the best insurance solutions for the costumers. Creating solutions and ensuring a smooth sales process. Worked to find new sales leads and approached customer leads through cold calling. Worked with finding the best insurance solutions for the costumers. Creating solutions and ensuring a smooth sales process. Worked to find new sales leads and approached customer leads through cold calling.
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Sales And Group Coordinator
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Jun 2012 - Jun 2015
Worked as part of the company's sales and marketing team. Mainly I prospected and sold the hotel's facilities, rooms, events and conferences to groups and organizations. Coordinated the details of reservations and events to develop long-term relationships with the clients and to increase the company profit Worked as part of the company's sales and marketing team. Mainly I prospected and sold the hotel's facilities, rooms, events and conferences to groups and organizations. Coordinated the details of reservations and events to develop long-term relationships with the clients and to increase the company profit
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Marineparts Finland
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Wholesale Import and Export
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1 - 100 Employee
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Key Account Manager
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May 2011 - May 2012
Expanded the relationships with existing customers by continuously proposing solutions that met their objectives. Resolved any issues and problems faced by customers and handled complain in order to maintain trust and customer satisfaction. Had an integral part in generating new sales that turned into long-lasting relationships. Expanded the relationships with existing customers by continuously proposing solutions that met their objectives. Resolved any issues and problems faced by customers and handled complain in order to maintain trust and customer satisfaction. Had an integral part in generating new sales that turned into long-lasting relationships.
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Ålands Landskapsregering
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Åland Islands
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Government Administration
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100 - 200 Employee
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Museivärd / Programassistent -Kastelholms slott & Jan Karlsgårdens friluftsmuseum
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May 2010 - Sep 2010
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Sales Promoter
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May 2009 - Sep 2009
Demonstrated and provided information on promoted products. Distributed product samples, brochures, flyers. Demonstrated and provided information on promoted products. Distributed product samples, brochures, flyers.
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Education
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Yrkeshögskolan Novia - resultatet av en sammangång mellan Svenska yrkeshögskolan och Yrkeshögskolan Sydväst 2008
Bachelor of Tourism, Tourism and Travel Services Management -
Ålands Lyceum