Experience

Crvena Luka Resort

• Croatia
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • May 2023 - Present

  •Created a positive experience for guests from check-in to check-out. •Processed new bookings via the Diventa system, ensured accurate data capture. •Take enquiries in person, on the phone and via email. •Assisted guests with any special requirements throughout their stay. •Used brand knowledge to inform guests of special rates, in-room services and room types. •Managed guests complaints and enquiries, providing solutions promptly and effectively. •Represented the hotel brand and image, keeping the front desk well- presented and organised. •Handled payments through cash and credit cards. Show less



Post Lech Arlberg

• Austria
• Hospitality
• 1 - 100 Employee

• Housekeeping Attendant

  • Nov 2022 - Apr 2023

  • Responded to guests concerns or questions. • Vacuumed and mopped floors regularly. •Dusted and polished furniture and other items in the room. •Maintained a clean, stocked, and organized housekeeping cart. • Responded to guests concerns or questions. • Vacuumed and mopped floors regularly. •Dusted and polished furniture and other items in the room. •Maintained a clean, stocked, and organized housekeeping cart.



Crvena Luka Resort

• Croatia
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Apr 2022 - Oct 2022



Matilde beach resort

• Vodice, Sibenik-Knin, Croatia

• Reservations Sales Agent

  • Jun 2020 - Sep 2021

  •Ensured guests satisfaction by responding to any concerns they may have during their stay •Processed new reservations, including collecting payment information such as credit card numbers or other forms of payment •Updated existing reservations with any changes requested by guests •Communicated with guests throughout their stay to ensure their needs are met •Answered questions about hotel services, facilities, and activities •Provided information about local attractions and activities •Coordinated the flow of incoming and outgoing guest traffic by maintaining accurate records of reservations and room assignments •Provided guests with information about rates and other policies, including cancellation policies •Developed new social media strategies and campaigns. •Managed a budget to be spent on promoting social media posts. •Published content on Instagram and Facebook Show less



Olympia Vodice d.d.

• Croatia
• Hospitality
• 1 - 100 Employee

• Travel Agency Specialist

  • May 2019 - Oct 2019

  •Scheduled meetings with clients to determine travel needs, budgets and preferences. •Processed bookings for transportation, accommodations, insurance, tours and activities. •Advised clients regarding destinations, cultures, customs, weather and activities. •Collected payments, booking travel arrangements and paying applicable fees. •Created and published content on Instagram and Facebook. •Scheduled meetings with clients to determine travel needs, budgets and preferences. •Processed bookings for transportation, accommodations, insurance, tours and activities. •Advised clients regarding destinations, cultures, customs, weather and activities. •Collected payments, booking travel arrangements and paying applicable fees. •Created and published content on Instagram and Facebook.



The Schoolwear Centre Ltd.

• United Kingdom
• Retail
• 1 - 100 Employee

• Shop Assistant

  • Jan 2017 - Feb 2018

  •Assisted customers in the selection and purchase of items. •Processed cash and credit card transactions accurately & efficiently. •When required wrapped up purchased items for customers. •Checked the inventory listing. •Handled customers complaints in a professional and diplomatic way. •Keeping the shop floor clean and tidy at all times. •Publishing content on Instagram and Facebook. •Assisted customers in the selection and purchase of items. •Processed cash and credit card transactions accurately & efficiently. •When required wrapped up purchased items for customers. •Checked the inventory listing. •Handled customers complaints in a professional and diplomatic way. •Keeping the shop floor clean and tidy at all times. •Publishing content on Instagram and Facebook.