Digital Marketing Coordinator

• Aug 2023 - Present

Digital Marketing Executive

• Mar 2022 - Jul 2023

Communications Assistant

• Jan 2021 - Mar 2022

- Using management tools to monitor Leeds University Union social media channels and respond to enquiries - Maintaining a content calendar to help the team stay on top of communications support requirements - Using a Content Management System to maintain the organisation's website - Helping to edit rich media and content for internal stakeholders - Proofreading communications copy and adapting content to make it suitable for different online channels/formats - Devising content strategies across social media to build brand awareness Show less

Social Media and Member Feedback Associate

• Aug 2020 - Dec 2020

- Monitoring Tide's social media accounts and responding to customers enquiries - Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints; - Providing the best customer experience when handling complaints in writing and via the telephone - Liaising with internal stakeholders to assess their communications requirements - Assisting in training of new members of the social media team - Monitoring Tide's social media accounts and responding to customers enquiries - Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints; - Providing the best customer experience when handling complaints in writing and via the telephone - Liaising with internal stakeholders to assess their communications requirements - Assisting in training of new members of the social media team

Digital Agency Associate (Graduate Scheme)

• Aug 2019 - Jul 2020

- Developed a rebranding strategy for the agency - Helped with the recruitment, training and supervision of over 100 marketing volunteers - Assisted in building the agency's new website using WordPress - Website content management - Assisted in social media content management - Developed a pricing structure and quotation process for the agency - Updated the company's contact and mailing list - Monitored ongoing marketing campaigns - Worked on the development and implementation of a new marketing strategy to increase brand awareness - Researched and implemented Search Engine Optimisation strategies - Developed creative briefs and ensured projects are delivered to clients on time Show less

Global Community Coordinator

• Sep 2018 - Jul 2019

Supported and supervised the Global Community Assistant team to encourage student engagement in intercultural activities and events to promote student involvement and integration.

Welcome Team Coordinator

• Sep 2018 - Oct 2018

Supported the delivery of the Welcome Week activities by supervising Welcome Team Assistants to provide welcome and orientation to new students.

Language Centre Social Assistant

• Jun 2018 - Aug 2018

Worked in a team to assist in organising, delivering and promoting a varied programme of weekly events for new international students.

Information Assistant

• Aug 2017 - Oct 2017