Chief Executive Officer

• Dec 2022 - Present

Operations Manager - Salvos Home Care VIC/TAS

• Jul 2022 - Present

Oversee leadership, operational management, and coordination of services for over 400 In Home programs across Victoria and Tasmania, while upholding compliance with internal and external reporting frameworks and legislative requirements. Ensure best practice, continuous quality improvement, advice, and direction centred on innovative strategies to direct and indirect reports, while ensuring that the Salvation Army mission and core values are upheld. KEY ACHIEVEMENTS Reduced brokerage (Agency) invoices by $70K in the first three months. Resolved open customer complaints both internally and with ACQSC by identifying problems and taking appropriate corrective action – Resulted in 85% reduction in open complaints. Reduced onboarding times for new clients from 6 weeks to 2 weeks, resulting in quicker delivery of service and consolidation of new client enquiry conversions.

Clinical Nurse Manager | Director of Nursing

• Oct 2020 - Jul 2022

Managed staff members within three remote clinics who were providing culturally responsive and comprehensive primary healthcare to travelers and individuals of local indigenous communities, maintaining best practice clinical standards. Directed nursing service activities in emergency rooms, including triage, resuscitation, and acute care.KEY ACHIEVEMENTSOversaw the daily care of quarantine residents at Centre for National Resilience – Howard Springs International Quarantine, performing COVID-19 testing, nursing care, PPE training delivery, and logistics management.Engaged as part of the team of specialists to set up the COVID vaccination hubs in regional/remote sites, ensuring COVID-19 response plans were up to date and within the clinical framework, while also ensuring safe and effective infection control practices within each site.Developed and implemented quality improvement initiatives of Meekatharra Hospital and Three Springs Hospital while managing staff, rosters, critical incidents, stock control, COVID-19 testing, and vaccination.

Rural and Remote Intensive Care Nurse

• Oct 2020 - Feb 2022

Chief Executive Officer

• Feb 2020 - Oct 2020

Oversaw the operations, assuring a work environment that recruits, retains, and supports quality staff and volunteers. Actively participated in planning processes of various programs and activities to ensure they are all in line with the company’s strategic plan. Directed the development and execution of organisational objectives and strategies while ensuring the achievement of its vision through strategic partnership working with the Board and key stakeholders. KEY ACHIEVEMENTS Implemented the company’s values and statement of purposes while contributing to its accreditation process, and actively promoted a culture of Continuous Quality Improvement. Established an organisational culture that upheld risk identification and mitigation by complying with the organisation’s risk management system and other relevant legislation. Implemented strict guidelines to ensure adequate resourcing of OH&S management system was in place, following policies and procedures authorised by the Executive Management.

National General Manager

• Feb 2019 - Feb 2020

Oversaw management of the identification and communication of key department priorities, marketing, project management and implementation including team collaboration, engaging talent, financial resources, operations, planning, contractual arrangements, creative development, sponsorship management and partnership development. Participated in budgeting and financial management processes by managing budgets and financial reporting requirements and ensuring income and expenditure targets are consistently monitored and achieved. KEY ACHIEVEMENTS Brokered an SLA between a national building company and collective of property developers to build over 10M worth of disability accommodation. Advised developers and builders on LHA requirements for disability housing, resulting in an increased market response from the private sector into SDA housing. Advised and assisted a Victorian Building Alliance on how to become registered NDIS SDA Builders and Home Modification Providers, resulting in an increase of available registered builders and a reduction in wait times for Victorian NDIS participants for capital works.

Operations Manager - New Client Support and Integration

• Aug 2017 - Feb 2019

Oversaw the operations of the organisation which includes identifying operational issues, and implementing efficiency measures, corrective actions, and quality improvement initiatives and led a team of direct reports which consists of Client Services Manager, 2 Business Development Managers, Rostering Manager, 5 Rostering Officers, 4 After Hours Coordinators, and 750 Disability Support Workers. KEY ACHIEVEMENTS Oversaw the process of converting 6 x residential houses into SDA registered properties. Auspiciously managed the Community Respite Program with around 100 clients, and implemented key policies and procedures, directly and indirectly, across the Community Solutions business unit. Optimised productivity, efficiency, and performance of teams and operations, through the development of high-performance teams and effective management of resources.

Project Manager

• Feb 2017 - Aug 2017

Oversaw management of various projects aimed at driving organisational growth, increasing the scope and core business model of the company, and sourcing a new client base for accommodation services. Directed the creation and implementation of SDA Options, along with its policies and procedures, and new client intake procedures for SDA clients.KEY ACHIEVEMENTSGenerated and presented a range of business models and position papers for directors regarding relevant legislation and recently ratified SDA rules under the NDIA Framework.Organised and prioritised assigned work and schedules to accommodate multiple demands, turnaround time requirements, and commitment in a deadline-driven environment.Cultivated and maintained excellent working rapport and teamwork with management and team members, resulting in achieving effective and efficient team performance.

Senior Client Services Manager

• Nov 2016 - Feb 2017

Clinical Care Coordinator

• Aug 2015 - Nov 2016

Clinical Nurse Specialist

• Sep 2009 - Aug 2015

Provide nursing care to critically ill patients. Manage ventillators, haemofilters, Balloon pumps etc. Work within a dynamic multidisciplinary team. Adhere to current best practice. Provide nursing care to critically ill patients. Manage ventillators, haemofilters, Balloon pumps etc. Work within a dynamic multidisciplinary team. Adhere to current best practice.