Nikolay Zharov
Service Engineer / Techniker at Fujifilm Electronic Imaging Europe- Claim this Profile
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Russian Native or bilingual proficiency
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English Professional working proficiency
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Немецкий Elementary proficiency
Topline Score
Bio
Credentials
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IELTS 6.0
British CouncilDec, 2022- Nov, 2024
Experience
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Fujifilm Electronic Imaging Europe
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Germany
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Photography
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1 - 100 Employee
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Service Engineer / Techniker
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May 2023 - Present
Service technician broadcast, cine, CCTV lenses, binocular and projector. Service technician broadcast, cine, CCTV lenses, binocular and projector.
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FUJIFILM Holdings America Corporation
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United States
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Executive Offices
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700 & Above Employee
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Service Engineer
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Dec 2011 - Feb 2023
Full service support of TV/Cine/CCTV lenses and binoculars in Russia/CIS. Support and optimization of service network in Russia and CIS. Manage of all warranty repairs of ASCs. Help with current ASC issues. Full service support (24/7) for broadcasters at major events in Russia and CIS. Organization of supply chain of spareparts from Germany and Japan to Russia. Managing of current spareparts stock and delivery time of supplied parts. Repair, adjustment and regular maintenance of FUJIFILM equipment (cine/ENG/EFP/professional lenses, CCTV lenses, machine vision lenses, binoculars, accessories). On site repair. Working out and carrying out of technical trainings for ASC/OB VAN/TV channels engineers and operators. IBC, NatExpo and other exhibition support. Sales support together with sales team (TV & CCTV). Show less
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Canon EMEA
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Sevice Supervisor
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Jun 2011 - Dec 2011
Management and service support for Authorized Service Centers in Russia/CIS.Analysis of the ASC’ work, preparing recommendations.Audit in the ASC (remote and on-site visits).Warranty claim system reporting control.Control of disposal of exchanged (defective) equipment and used spare parts.Development and implementation of transportation scheme for equipment in ASC from areas where no service partners.Collaborate with HELPDESK for solving hard questions/conflict situations with problem customers. Show less
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Technical Specialist
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Apr 2007 - May 2011
Service support/trainings for Digital Still Cameras/Projectors/Video/ Professional Video/CCTV in Russia/CIS.Engineers’ consultation of the Authorized Service Centers (ASC).Provide technical audit in ASC.Analysis of activity of ASC, preparation recommendations and reports.Working out and carrying out of trainings on a photo/video for technicians (Moscow, regions, CIS). Provide warranty and non-warranty repairs of CANON products. Full disassembly/assembly and adjustment procedure.Support of the service centers on complicated questions and problem clients.Analysis of technical & training documentation. Show less
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DGGroup
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Moscow
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Service Manager
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Mar 2003 - Apr 2007
Communication with customers. Planning supply's volumes of spare parts. Manage stores. Controlling of delivery to warehouse. Preparing all documents (invoices, reports, acts, etc). Working with representatives of the distribution channels. Providing diagnostics & small repairs of MP3 and multimedia equipment. Reception and delivery of repaired goods. Communication with customers. Planning supply's volumes of spare parts. Manage stores. Controlling of delivery to warehouse. Preparing all documents (invoices, reports, acts, etc). Working with representatives of the distribution channels. Providing diagnostics & small repairs of MP3 and multimedia equipment. Reception and delivery of repaired goods.
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Education
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1996 - 2003
Московский Институт Электроники и Математики НИУ ВШЭ (МИЭМ НИУ ВШЭ)
Диплом специалиста по инженерной специальности, Электронное машиностроение
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