Experience

Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• Customer Experience

  • May 2021 - Present

  - Responsible for handling customers requests and providing high-quality service to uplift customer satisfaction - Collaborated with internal stakeholders to ensure timely resolution of customers’ requests and problems without compromising quality - Achieved outstanding results in team's SLAs due to acquired knowledge regarding internal processes, technical matters, and corporate structure - Responsible for handling customers requests and providing high-quality service to uplift customer satisfaction - Collaborated with internal stakeholders to ensure timely resolution of customers’ requests and problems without compromising quality - Achieved outstanding results in team's SLAs due to acquired knowledge regarding internal processes, technical matters, and corporate structure



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jun 2020 - Dec 2020

  - Acted as a technical contact by phone and e-mail for troubleshooting customer issues related to Microsoft Azure - Delivered advanced technical troubleshooting and problem-solving to define solutions for corporate customers including escalated issues - Managed critical issues by setting customer expectations, devised and implemented action plans - Acted as a technical contact by phone and e-mail for troubleshooting customer issues related to Microsoft Azure - Delivered advanced technical troubleshooting and problem-solving to define solutions for corporate customers including escalated issues - Managed critical issues by setting customer expectations, devised and implemented action plans



MV Concepts

• Sofia, Sofia City, Bulgaria

• Sales Coordinator

  • Aug 2019 - May 2020

  - Presented, promoted, and sold the app service to prospective customers - Expedited the resolution of customer problems and complaints to maximize satisfaction - Reached out to customer leads through cold calling - Coordinated sales efforts and contract signing with the Bulgarian and French teams - Presented, promoted, and sold the app service to prospective customers - Expedited the resolution of customer problems and complaints to maximize satisfaction - Reached out to customer leads through cold calling - Coordinated sales efforts and contract signing with the Bulgarian and French teams