Nikolay Georgiev

Senior IT Support Engineer at MoonPay
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English -
  • Bulgarian -

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Credentials

  • Learning G Suite Administration
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Goal Setting: Objectives and Key Results (OKRs)
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Interpersonal Communication
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • The Five Thieves of Happiness (getAbstract Summary)
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Cybersecurity at Work
    LinkedIn
    May, 2020
    - Nov, 2024
  • Windows 10: Troubleshooting for IT Support
    LinkedIn
    May, 2020
    - Nov, 2024
  • Embracing Unexpected Change
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Executive Presence on Video Conference Calls
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Stress for Positive Change
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Working Remotely
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Marketing manager
    University of Economics - Varna
    Sep, 1998
    - Nov, 2024
  • Okta Certified Professional
    Okta
    Jul, 2021
    - Nov, 2024

Experience

  • MoonPay
    • Software Development
    • 100 - 200 Employee
    • Senior IT Support Engineer
      • Jul 2022 - Present

    • IT Support Engineer
      • Nov 2021 - Present

  • Medallia
    • United States
    • Software Development
    • 700 & Above Employee
    • IT Operations Assistant
      • Apr 2021 - Nov 2021

  • Decibel, a Medallia company
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Operations Assistant
      • Dec 2019 - Apr 2021

  • Fone Doctors
    • United Kingdom
    • Telecommunications
    • Senior Technical Support Engineer
      • Oct 2014 - Dec 2019

      ● Hardware/Software troubleshooting and repair on a wide range of mobile phones. ● Autonomous management of a branch, generating excellent customer care, proven by enthusiastic reviews online. ● Efficient management of repair tickets through company’s tracking system, clearly reporting each and every step to provide helpful logs. ● Hardware/Software troubleshooting and repair on a wide range of mobile phones. ● Autonomous management of a branch, generating excellent customer care, proven by enthusiastic reviews online. ● Efficient management of repair tickets through company’s tracking system, clearly reporting each and every step to provide helpful logs.

  • Vip consult
    • Bournemouth, United Kingdom
    • Shop Manager & Support Consultant
      • May 2014 - Oct 2014

      ● Provided a remote and face-to-face B2B IT support. ● Implementation of innovative sales techniques, increasing customer retention and revenue ● Provided training to new team members. ● Provided a remote and face-to-face B2B IT support. ● Implementation of innovative sales techniques, increasing customer retention and revenue ● Provided training to new team members.

  • Mobiltel
    • Bulgaria
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Rep, then Shop Manager
      • Dec 2007 - May 2013

      ● Consistently hit the sales targets and increased them year over year. ● Liaised with third-party support to provide on-site maintenance of all IT systems. ● Ensured the supplies levels were always accurately reported in SAP and timely placed orders to replenish the stock. ● Consistently hit the sales targets and increased them year over year. ● Liaised with third-party support to provide on-site maintenance of all IT systems. ● Ensured the supplies levels were always accurately reported in SAP and timely placed orders to replenish the stock.

  • Office1 Superstore
    • Retail Office Equipment
    • 1 - 100 Employee
    • IT Support Engineer & Assistant Manager
      • Jun 2001 - May 2007

      ● PC / Laptop hardware troubleshooting. ● Software maintenance, virus removal, data rescue. ● Customer service. ● PC / Laptop hardware troubleshooting. ● Software maintenance, virus removal, data rescue. ● Customer service.

Education

  • University of Economics - Varna
    Pre-Bachelor, Marketing/Marketing Management, General
    1998 - 1999
  • High School akad.N.Obreshkov - Razgrad Bulgaria
    English, mathematics and information technologies
    1993 - 1998

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