Experience

IBS Platformix

• IT Services and IT Consulting
• 100 - 200 Employee

• Service presale manager

  • Feb 2014 - Present



R-Style

• IT Services and IT Consulting
• 100 - 200 Employee

• Senior service projects manager

  • Jul 2013 - Feb 2014

  Activities and responsibilities: Development of direction of the technical service and outsourcing. Preparation of presentations, standing orders, template agreements, technical and commercial proposals. Creation of a scalable service portfolio and it’s active sales promotion. Current participation in service projects of the company. Activities and responsibilities: Development of direction of the technical service and outsourcing. Preparation of presentations, standing orders, template agreements, technical and commercial proposals. Creation of a scalable service portfolio and it’s active sales promotion. Current participation in service projects of the company.



IBS Platformix

• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Service Group

  • Mar 2008 - Jun 2013

  Activities and responsibilities: Department management. Organization, control and business processes delivery in service sales/service delivery. Data collection and structuring about the order of warranty and post-warranty services. Training sessions for sales managers. Personally involved in preparation of technical-commercial proposals, budget forming, SLA elaboration and document packages for tenders. Expert analysis of service programs from Dell, HP, Cisco, EMC, IBM. Work with Dell, Viewsonic, Lenovo, HP, EMC in parts of service authorizations. Control of new authorizations and expansion of the range of equipment served. Took part in Dell warranty service program startup in Russia as a system integrator’s representative. Implemented restructuration of accounting system in parts of providing information about warranty service. Elaborated training aids dedicated to Dell, HP, EMC, IBM, Cisco service programs and programs of third party outsourcing companies. Created and integrated some regulation documents which were intended to systematize preparation of service presale, reclamation and work with service providers. Show less



Neotorg

• Head of Service Department

  • Mar 2005 - Jun 2006

  Administrative management of service department, which included head service center and 20 field engineers. Work with service claim and reclamations. Control of non-reparable parts compensation and order. Implementation and integration of additional services for clients. Elaboration of main strategy for service system development. Administrative management of service department, which included head service center and 20 field engineers. Work with service claim and reclamations. Control of non-reparable parts compensation and order. Implementation and integration of additional services for clients. Elaboration of main strategy for service system development.



Техносила

• Russian Federation
• Retail
• 100 - 200 Employee

• Head of regional service delivery project

  • Apr 2004 - Mar 2005

  Regional service delivery system organization and development. New regional partners research, contracts conclusion, regional service centers control. Defective equipment monitoring in whole net of the company. Work with reclamations in regional stores of “Tehnosila”

• Head of major appliances installation service

  • Apr 2002 - Apr 2004

  Creation of the department from beginning and its management. Staff recruitment and training. Work with vendors of spare parts and disposable materials (searching, contracts concluding, price negotiations and etc.). Financial and material reports. Organization of work with clients in resolution of conflicts.