Stavros Nikolas

Software Asset Specialist at McKesson Europe AG
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Contact Information
us****@****om
(386) 825-5501
Location
DE
Languages
  • Greek Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Elementary proficiency
Skills

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Credentials

  • Certificate in Software Asset Management Essentials
    BCS, The Chartered Institute for IT
  • Certified Snow Specialist
    Snow Software
  • ITIL Foundation V3
    BCS, The Chartered Institute for IT
  • ITIL Intermediate certificate in IT Operational Support and Analysis
    BCS, The Chartered Institute for IT
  • M6292 Installing and Configuring Windows 7 Client
    Microsoft
  • M6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
    Microsoft

Experience

  • McKesson Europe AG
    • Germany
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Software Asset Specialist
      • May 2019 - Present
  • pladis Global
    • Consumer Goods
    • 1 - 100 Employee
    • Global Software Asset Manager
      • Jun 2016 - Mar 2019
  • United Biscuits
    • United Kingdom
    • Food Production
    • 700 & Above Employee
    • Software Asset Manager
      • Sep 2015 - Jun 2016

    • Hardware Asset Manager
      • Nov 2014 - Aug 2015

    • IS Technical Analyst
      • Apr 2012 - Nov 2014

      I am responsible for providing a client focused support service in accordancewith the PC/LAN Service Level Agreement, and also to identify problems thatneed to be resolved, which will eliminate the occurrence of further supportincidents.Duties:• Face to face customer support• Perform routine backups and assist with disaster recovery• Escalating and identify any critical issues• Following procedures and updating support documentation• Working with Windows servers and applications within a mixed OS environment• Providing basic customer training to address support issues proactively• Capacity management tasks and inventory audit tasks• Providing advice to customers regarding hardware and software purchases based on correct procurement procedures

    • IS Technical Analyst Internship
      • Oct 2011 - Mar 2012

Education

  • The Open University
    Professional Certificate, Business Management
    2011 - 2013
  • Loughborough University
    MSc, Internet Computing & Network Security
    2010 - 2011
  • Technological Educational Institute of Western Greece
    BSc, Telecommunications and Network Engineering
    2005 - 2009

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