Experience

Heritage Carpet & Tile, Inc.

• United States

• Senior Operations Manager

  • Oct 2020 - Present

  ● Lead teams towards collective success, fostering a culture of teamwork and shared responsibility● Steer operational efficiencies and cultivate a positive culture across different departments● Guide the professional growth and development of managers and senior employees● Source talent for various departments, enhancing team capabilities and driving productivity● Foster solid relationships with customers to maintain satisfaction and cultivate repeat business● Spearhead the development and implementation of comprehensive training programs to optimize workforce capability and productivity● Devise strategic organizational design plans and initiatives Show less

• Senior Customer Service Manager

  • Apr 2019 - Present

  ● Spearheaded the customer service department, ensuring top-tier service standards● Played a key role in retaining high-value customers through effective conflict resolution strategies● Nurtured relationships with customers, enhancing loyalty and satisfaction

• Customer Service Manager

  • Mar 2016 - Apr 2019

  ● Honored with CEO Award of 2017 (employee of the year)● Directed customer service team, prioritizing quality and customer satisfaction● Boosted customer retention rates through effective team management and service strategies● Incorporated customer feedback into service improvements, enhancing overall customer experience

• Customer Service Coordinator

  • Mar 2015 - Mar 2016



Lucille's BBQ

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Feb 2006 - Mar 2015

  ● Managed restaurant operations, ensuring efficient service and high customer satisfaction ● Led and motivated the team, promoting a productive work environment ● Maintained inventory control, optimizing costs and reducing waste ● Balanced multiple roles, exhibiting versatility and adaptability in the fast-paced restaurant setting ● Managed restaurant operations, ensuring efficient service and high customer satisfaction ● Led and motivated the team, promoting a productive work environment ● Maintained inventory control, optimizing costs and reducing waste ● Balanced multiple roles, exhibiting versatility and adaptability in the fast-paced restaurant setting



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Financial Representative

  • Jan 2012 - Dec 2012

  ● Assisted with financial planning and risk management for diverse client base ● Cultivated relationships with clients, aiding in financial decision-making processes ● Managed portfolios, aligning with clients' financial goals and risk tolerance levels ● Assisted with financial planning and risk management for diverse client base ● Cultivated relationships with clients, aiding in financial decision-making processes ● Managed portfolios, aligning with clients' financial goals and risk tolerance levels