Junior Project Manager

• Jul 2023 - Present

Travel Consultant/ Ticketing representative

• Oct 2022 - Jun 2023

Answering customers questions and providing solutions and modifications in their reservation. Primary working in GDS Amadeus + cooperating with airlines helpdesk/or airlines NDC systems. Changing flights, adding extra services (food, seats, bags, special asistence etc.), cancelling the flight reservation and refunding (if possible). Answering customers questions and providing solutions and modifications in their reservation. Primary working in GDS Amadeus + cooperating with airlines helpdesk/or airlines NDC systems. Changing flights, adding extra services (food, seats, bags, special asistence etc.), cancelling the flight reservation and refunding (if possible).

Crew support coordinator

• Jul 2022 - Sep 2022

Coordinating, planning and making travel packages for the crew in foreign destinations (including transports, hotels, flight tickets etc.). Communications across departments and partnership companies. Coordinating, planning and making travel packages for the crew in foreign destinations (including transports, hotels, flight tickets etc.). Communications across departments and partnership companies.

Administrative Officer

• Jun 2020 - Jun 2022

Being responsible for effective and correct information in the central registration system. Providing interpreter service in the municipality office. Making files and collecting them. Working in various intern systems of Czech government. Being responsible for effective and correct information in the central registration system. Providing interpreter service in the municipality office. Making files and collecting them. Working in various intern systems of Czech government.

Check-in & gate Agent

• Apr 2019 - Apr 2020

The main responsibilities: checking passports and visas, issuing boarding passes and luggage labels, allocating seat numbers (if possible), asking security questions and answering passenger queries prior to their flight. Cooperating with other departments such as TCO, load control, security, visa department, cabin crew etc. Printing load sheets for the TCO and captain. Luggage sheet and inbound/outbound sheets. Being responsible for smooth and effective boarding at the gate. Following airlines and airport procedures. Show less