Experience

Waters | Andrew Alliance

• Switzerland
• Biotechnology Research
• 1 - 100 Employee

• Global Service & Support Senior Manager

  • Jan 2020 - Present

• Director Service and Support (before acquisition by Waters Corporation)

  • Aug 2018 - Jan 2020

  - Global management of the customer service and Support Department (Europe, USA).- Definition of strategy for support activities following the launch of new products.- Integration and administration of new tools to improve the support experience for our customers such as Salesforce, Intercom, Digital Help-Center.- Keeping customer quality service and experience outstanding according to customer feedback.- Responsible for hiring activities for new resources in Europe and the USA.- Creation of leads. Show less

• Service and Support Manager

  • Mar 2016 - Jul 2018

  - Management of customer service and support activities including help-desk, issue analysis and resolution, remote support and on-site interventions.- Development of new products and solutions. Main developer of the Andrew robot integration with GlycoWorks RapiFluor-MS N-Glycan Kit by Waters™

• Research and Development Engineer

  • Nov 2014 - Feb 2016

  - Research and Development activities (software and hardware) of new products for the Andrew robot family, including conception of new solutions and hands-on experimental activities.Main developer of: • Andrew CaliBro, the Andrew accessory for un automatic, unattended pipette validation. • Andrew 1000P, the Andrew robot manipulating positive displacement pipettes. - Issue analysis and support of customers, sales, engineering and manufacturing.



CERN

• Switzerland
• Research Services
• 700 & Above Employee

• Software Control Engineer

  • 2012 - 2013

  - Analysing requirements and finding the most efficient solutions. - Development and consolidation of model driven generation tools. - Porting and upgrading of the end-user applications for the Gas Control System of the four main LHC experiments. - Development of the UNICOS Application Validation tool for the automatic validation of the generating systems before the final deployment into the production. - In charge for the deployment of the first sub-system for the LHCb Gas Control System in the production. - Problem solving and supporting the end-users for the new deployed systems. Show less



HELLENiQ ENERGY

• Oil and Gas
• 700 & Above Employee

• Control Engineer

  • Mar 2012 - May 2012

  - Development and consolidation of the Distributed Control System (DCS) and Emergency Shutdown(ESD) system. - Preparation and execution of functionality tests. - Development and consolidation of the Distributed Control System (DCS) and Emergency Shutdown(ESD) system. - Preparation and execution of functionality tests.