Experience

Spiridakos Sailing Cruises
• Greece
• Leisure, Travel & Tourism
• 1 - 100 Employee
• General Manager

  • Jul 2020 - Present

Boreas Stone House
• Greece
• Hospitality
• Co-Founder

  • May 2018 - Present


Aegean Taxi

• Greece
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2020 - Jul 2020

  * Report to CEO on revenue, supply growth and operational efficiency. * Set up sales, people operations & customer service teams. * Oversee product development, sales, partnerships, operations, customer service, PR. * Coordinate a cross-functional team of 4 managers and 25 drivers in Athens and Mykonos. * Establish methodology to monitor productivity of drivers and forecast driver supply * Build and implement supply acquisition strategy for Athens, Mykonos, Santorini… Show more * Report to CEO on revenue, supply growth and operational efficiency. * Set up sales, people operations & customer service teams. * Oversee product development, sales, partnerships, operations, customer service, PR. * Coordinate a cross-functional team of 4 managers and 25 drivers in Athens and Mykonos. * Establish methodology to monitor productivity of drivers and forecast driver supply * Build and implement supply acquisition strategy for Athens, Mykonos, Santorini, Paros. * Manage public sector relations on legal issues and compliance. * Create new product release roadmap, expanding to in-app e-food delivery service and luxury cruises. * Liaise with key partners and finance team to secure payments balance and cash flow. * Contribute to marketing strategy, providing content and guidelines. * Train team to work independently, but to be able to support each other roles when in peak. * Lead UX optimization team for both website and app. * Plan and execute corporate responsibility strategy.

• Head of Business Development

  • Mar 2019 - Jan 2020


The Pearls Collection
• Greece
• Hospitality
• 1 - 100 Employee
• Head of Business Development

  • Jan 2020 - Jul 2020


Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Sales and Marketing Manager - Eastern Mediterranean

  • Jan 2018 - Mar 2019

  * Report to CMO and COO on key market Intelligence, passenger volumes and sales strategy. * Grow relationships with media partners in Greece, Cyprus, Turkey, Israel, Malta & Jordan. * Manage relationships with Ministries of Tourism and Airport Management Companies. * Plan and deliver national and regional promotions utilizing digital marketing and social media. * Identify worthwhile sponsorship opportunities and manage big brand partnerships. * Identify and manage joint… Show more * Report to CMO and COO on key market Intelligence, passenger volumes and sales strategy. * Grow relationships with media partners in Greece, Cyprus, Turkey, Israel, Malta & Jordan. * Manage relationships with Ministries of Tourism and Airport Management Companies. * Plan and deliver national and regional promotions utilizing digital marketing and social media. * Identify worthwhile sponsorship opportunities and manage big brand partnerships. * Identify and manage joint advertising opportunities with public sector and chambers. * Manage a cross-functional team to ensure they deliver set targets. * Plan and deliver PR activities for new routes and bases. * Train team on Salesforce & Tableau Analytics. * Optimize website content quality with frequent localizations across all platforms. * Organize press trips to achieve diverse media coverage among eastern Mediterranean routes. Show less * Report to CMO and COO on key market Intelligence, passenger volumes and sales strategy. * Grow relationships with media partners in Greece, Cyprus, Turkey, Israel, Malta & Jordan. * Manage relationships with Ministries of Tourism and Airport Management Companies. * Plan and deliver national and regional promotions utilizing digital marketing and social media. * Identify worthwhile sponsorship opportunities and manage big brand partnerships. * Identify and manage joint… Show more * Report to CMO and COO on key market Intelligence, passenger volumes and sales strategy. * Grow relationships with media partners in Greece, Cyprus, Turkey, Israel, Malta & Jordan. * Manage relationships with Ministries of Tourism and Airport Management Companies. * Plan and deliver national and regional promotions utilizing digital marketing and social media. * Identify worthwhile sponsorship opportunities and manage big brand partnerships. * Identify and manage joint advertising opportunities with public sector and chambers. * Manage a cross-functional team to ensure they deliver set targets. * Plan and deliver PR activities for new routes and bases. * Train team on Salesforce & Tableau Analytics. * Optimize website content quality with frequent localizations across all platforms. * Organize press trips to achieve diverse media coverage among eastern Mediterranean routes. Show less



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Interim Regional Market Manager Greece

  • Sep 2016 - Dec 2017

  * Report to Territory Manager for supply growth, revenue and overall reviews rating. * Own overall market health in terms of pricing, availability and content. * Manage legislation, distribution and payment concerns to help community growth. * Build network relationships with key local influencers to increase brand penetration. * Be the internal and external POC (Product, Marketing, PR). * Certified trainer to all team leaders of sales dep. on, Salesforce and Tableau. *… Show more * Report to Territory Manager for supply growth, revenue and overall reviews rating. * Own overall market health in terms of pricing, availability and content. * Manage legislation, distribution and payment concerns to help community growth. * Build network relationships with key local influencers to increase brand penetration. * Be the internal and external POC (Product, Marketing, PR). * Certified trainer to all team leaders of sales dep. on, Salesforce and Tableau. * Represent Airbnb in hospitality-related conferences/events in Greece.

• Market Coordinator Greece

  • May 2016 - Sep 2016

  * Assist supply growth of multi-property hosts in your markets. * Improve the listings' quality in terms of content and operations of top hosts. * Data and reporting analysis to assist the growth of my regions strategically. * Work with our Channel Managers and provide consulting services. * Support ground ops on local events and market managers internationally.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Coordinator Athens

  • Mar 2013 - May 2016

  Main Responsibilities * Liaison person for hotels to contact when they have questions and the Account Managers are unavailable; * Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website; * Verify that the website has accurate information on hotels and pictures of newly registered hotels; * Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability… Show more Main Responsibilities * Liaison person for hotels to contact when they have questions and the Account Managers are unavailable; * Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website; * Verify that the website has accurate information on hotels and pictures of newly registered hotels; * Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability system; * Advise hotels regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions; * Providing hotels with information and advice by mail and email, including follow-ups; * Looking after IT/administrative related tasks; * In consultation with the Account Managers, provide information support to Booking.com for new hotels; * Liaise with hotels to ensure information is up to date; * Check statistics in the control room and follow up; Projects I participate * keeping room availability high in important cities, for high demand dates * reactively handle contract termination requests * proactively consult properties by optimizing their online presence * relocating to seasonal office to ensure market growth * keeping track of team's performance and training progress * negotiating minimum room allotment agreements * checking pricing issues among channels and resolve * making sure availability and rates are constantly updated by hoteliers * making cold calls to increase new partners * participating in events and making partner visits * preparing and completing visits to potential partners * investigating complaints by partners related to bugs * reporting bugs * creating team events to raise environmental awareness and bonding * training team related to customer service handling

• Customer Service Executive

  • May 2012 - Mar 2013

  * Troubleshooting and complaint management over the phone. * Handle pre and post reservation enquiries by phone, email and fax. * Modify, change and/or cancel existing reservations and resolve complaints. * Manage relationships with hotels by providing high-level account management support.



Aktina Travel Group

• Greece
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Agent

  • Oct 2010 - Sep 2011

  Main Responsibilities * Hotel Reservations; * Production of leisure packages; * Contracts with Hotels for corporate & leisure market; * CMS updates with packages, info & photos; * Data entry; * Search Engine Optimization; * Newsletters. Main Responsibilities * Hotel Reservations; * Production of leisure packages; * Contracts with Hotels for corporate & leisure market; * CMS updates with packages, info & photos; * Data entry; * Search Engine Optimization; * Newsletters.