Co-Founder

• Oct 2022 - Present

Head of Delivery

• Jan 2023 - Jun 2023

Regional Expansion Manager

• May 2021 - Jul 2022

-Worked as a Regional Expansion Manager for Rocket Delivery, responsible for building and budgeting the launching plan for Spanish, Portuguese, and Greek markets, and leading the launch of new markets -Conducted research on each market, defined market launch strategy, and provided market insights to senior leadership, analyzing and outlining market trends -Collaborated with cross-functional teams, including Finance, Legal, Operations, Talent, and Marketing, to ensure successful market… Show more -Worked as a Regional Expansion Manager for Rocket Delivery, responsible for building and budgeting the launching plan for Spanish, Portuguese, and Greek markets, and leading the launch of new markets -Conducted research on each market, defined market launch strategy, and provided market insights to senior leadership, analyzing and outlining market trends -Collaborated with cross-functional teams, including Finance, Legal, Operations, Talent, and Marketing, to ensure successful market launch and growth -Onboarded first Fleet/Couriers and Restaurants via coordination with the Director of Expansion and Head of Marketing/Partnerships, and worked closely with Talent Teams to hire and train local RocketTeams Innovated continuously on launch playbooks to help scale operations in other cities, and informed marketing team with country-specific strategies to scale the business -Had full ownership of the city until reaching "launch KPIs," ensuring successful market entry and growth -Established and maintained strong partnerships with key stakeholders, including local governments, business associations, and community organizations, to support Rocket Delivery's growth and expansion efforts. Show less -Worked as a Regional Expansion Manager for Rocket Delivery, responsible for building and budgeting the launching plan for Spanish, Portuguese, and Greek markets, and leading the launch of new markets -Conducted research on each market, defined market launch strategy, and provided market insights to senior leadership, analyzing and outlining market trends -Collaborated with cross-functional teams, including Finance, Legal, Operations, Talent, and Marketing, to ensure successful market… Show more -Worked as a Regional Expansion Manager for Rocket Delivery, responsible for building and budgeting the launching plan for Spanish, Portuguese, and Greek markets, and leading the launch of new markets -Conducted research on each market, defined market launch strategy, and provided market insights to senior leadership, analyzing and outlining market trends -Collaborated with cross-functional teams, including Finance, Legal, Operations, Talent, and Marketing, to ensure successful market launch and growth -Onboarded first Fleet/Couriers and Restaurants via coordination with the Director of Expansion and Head of Marketing/Partnerships, and worked closely with Talent Teams to hire and train local RocketTeams Innovated continuously on launch playbooks to help scale operations in other cities, and informed marketing team with country-specific strategies to scale the business -Had full ownership of the city until reaching "launch KPIs," ensuring successful market entry and growth -Established and maintained strong partnerships with key stakeholders, including local governments, business associations, and community organizations, to support Rocket Delivery's growth and expansion efforts. Show less

Operations Manager - Greece

• Sep 2019 - Mar 2021

-Worked as an Operations Manager for Lime in Greece, responsible for delivering worldwide KPI targets, planning and executing operations in new cities and city areas, and managing overall market operations -Led teams of Operation Specialists in multiple cities, resulting in top-performing Athens team in several key KPIs -Coordinated Juicer operations at the local level, identifying potential channels of acquisition, monitoring performance, and managing Juicer-to-Lime relations and fraud… Show more -Worked as an Operations Manager for Lime in Greece, responsible for delivering worldwide KPI targets, planning and executing operations in new cities and city areas, and managing overall market operations -Led teams of Operation Specialists in multiple cities, resulting in top-performing Athens team in several key KPIs -Coordinated Juicer operations at the local level, identifying potential channels of acquisition, monitoring performance, and managing Juicer-to-Lime relations and fraud analysis -Conducted staffing strategies analysis and implementation, identified marketing initiatives and B2B collaborations, and coordinated public relations strategy with Lime PR agency in Greece -Conducted risk analysis of law requirements for small electric vehicles, and managed internal and external crisis management -Collaborated with cross-functional teams, including product, engineering, and data science, to identify and run experiments on pricing, team performance, and process efficiencies, resulting in improved operational outcomes and customer satisfaction. -Coordinated the creation and implementation of operational standard operating procedures (SOPs) between central and local teams, ensuring consistency and efficiency in operations across multiple markets.

Operations Manager

• May 2019 - Aug 2019

-Led a team of Operation Specialists in Athens to exceed key performance indicators (KPIs), resulting in improved operational outcomes and customer satisfaction. -Coordinated Juicer operations at the local level, including identifying potential channels of acquisition, monitoring performance, and managing Juicer-to-Lime relations and fraud analysis. -Developed and implemented operational standard operating procedures (SOPs) to ensure consistency and efficiency in operations across… Show more -Led a team of Operation Specialists in Athens to exceed key performance indicators (KPIs), resulting in improved operational outcomes and customer satisfaction. -Coordinated Juicer operations at the local level, including identifying potential channels of acquisition, monitoring performance, and managing Juicer-to-Lime relations and fraud analysis. -Developed and implemented operational standard operating procedures (SOPs) to ensure consistency and efficiency in operations across multiple markets.

Operations Manager

• Dec 2018 - Apr 2019

-Led a team of Operation Specialists in Thessaloniki to achieve and exceed key performance indicators (KPIs), resulting in improved operational outcomes and customer satisfaction. -Coordinated Juicer operations at the local level, identifying potential channels of acquisition, monitoring performance, and managing Juicer-to-Lime relations and fraud analysis.

Executive Manager

• Aug 2017 - Nov 2017

-Served as General Manager for a construction company, reporting directly to the CEO/Owner -Re-organized the operational processes of the company, implemented new cost and time-saving initiatives, and created KPIs for all personnel, resulting in increased productivity and profitability -Negotiated favorable terms of contracts with clients, consultants, and subcontractors, ensuring the company's financial success -Developed a strategic plan for the company, analyzed staff and equipment… Show more -Served as General Manager for a construction company, reporting directly to the CEO/Owner -Re-organized the operational processes of the company, implemented new cost and time-saving initiatives, and created KPIs for all personnel, resulting in increased productivity and profitability -Negotiated favorable terms of contracts with clients, consultants, and subcontractors, ensuring the company's financial success -Developed a strategic plan for the company, analyzed staff and equipment needs, and implemented improvements to enhance the company's capabilities in line with industry trends -Performed general management duties, including budgeting, forecasting, and business development, to ensure the company's long-term success -Spearheaded the integration of innovative technology and software solutions to optimize operational efficiency and elevate the company's digital capabilities, resulting in improved productivity, cost savings, and enhanced customer satisfaction. Show less -Served as General Manager for a construction company, reporting directly to the CEO/Owner -Re-organized the operational processes of the company, implemented new cost and time-saving initiatives, and created KPIs for all personnel, resulting in increased productivity and profitability -Negotiated favorable terms of contracts with clients, consultants, and subcontractors, ensuring the company's financial success -Developed a strategic plan for the company, analyzed staff and equipment… Show more -Served as General Manager for a construction company, reporting directly to the CEO/Owner -Re-organized the operational processes of the company, implemented new cost and time-saving initiatives, and created KPIs for all personnel, resulting in increased productivity and profitability -Negotiated favorable terms of contracts with clients, consultants, and subcontractors, ensuring the company's financial success -Developed a strategic plan for the company, analyzed staff and equipment needs, and implemented improvements to enhance the company's capabilities in line with industry trends -Performed general management duties, including budgeting, forecasting, and business development, to ensure the company's long-term success -Spearheaded the integration of innovative technology and software solutions to optimize operational efficiency and elevate the company's digital capabilities, resulting in improved productivity, cost savings, and enhanced customer satisfaction. Show less

Supply operations consultant

• Jan 2017 - Aug 2017

-Worked as an Operations Consultant at Uber, responsible for creating, implementing, and actively monitoring and improving the supply funnel for the operations team -Conducted data analytics and scenario planning to ensure the quantity and quality standards of supply were met -Collaborated effectively with fleet partners to improve day-to-day operations and boosted performance metrics and profit ratios compared to previous processes on driver performance -Contributed to the development… Show more -Worked as an Operations Consultant at Uber, responsible for creating, implementing, and actively monitoring and improving the supply funnel for the operations team -Conducted data analytics and scenario planning to ensure the quantity and quality standards of supply were met -Collaborated effectively with fleet partners to improve day-to-day operations and boosted performance metrics and profit ratios compared to previous processes on driver performance -Contributed to the development of new processes and strategies to enhance the overall efficiency and effectiveness of the operations team -Developed and delivered training programs for fleet partners on best practices for driver performance and operations, resulting in improved quality standards and increased profitability. Show less -Worked as an Operations Consultant at Uber, responsible for creating, implementing, and actively monitoring and improving the supply funnel for the operations team -Conducted data analytics and scenario planning to ensure the quantity and quality standards of supply were met -Collaborated effectively with fleet partners to improve day-to-day operations and boosted performance metrics and profit ratios compared to previous processes on driver performance -Contributed to the development… Show more -Worked as an Operations Consultant at Uber, responsible for creating, implementing, and actively monitoring and improving the supply funnel for the operations team -Conducted data analytics and scenario planning to ensure the quantity and quality standards of supply were met -Collaborated effectively with fleet partners to improve day-to-day operations and boosted performance metrics and profit ratios compared to previous processes on driver performance -Contributed to the development of new processes and strategies to enhance the overall efficiency and effectiveness of the operations team -Developed and delivered training programs for fleet partners on best practices for driver performance and operations, resulting in improved quality standards and increased profitability. Show less

MBA Internship

• Jul 2014 - Sep 2014

-Completed an MBA internship with a sub-contractor company for construction projects -Created strategic KPIs for construction projects review and control, ensuring adherence to project timelines and budgetary goals -Led budget control initiatives through the implementation of project management techniques for all projects, resulting in increased financial accountability and profitability -Centralized the P&L of projects, resulting in increased productivity and ease of information… Show more -Completed an MBA internship with a sub-contractor company for construction projects -Created strategic KPIs for construction projects review and control, ensuring adherence to project timelines and budgetary goals -Led budget control initiatives through the implementation of project management techniques for all projects, resulting in increased financial accountability and profitability -Centralized the P&L of projects, resulting in increased productivity and ease of information access and use -Conducted market research and analyzed industry trends, providing strategic insights to senior management and contributing to the development of the company's long-term growth strategy. Show less -Completed an MBA internship with a sub-contractor company for construction projects -Created strategic KPIs for construction projects review and control, ensuring adherence to project timelines and budgetary goals -Led budget control initiatives through the implementation of project management techniques for all projects, resulting in increased financial accountability and profitability -Centralized the P&L of projects, resulting in increased productivity and ease of information… Show more -Completed an MBA internship with a sub-contractor company for construction projects -Created strategic KPIs for construction projects review and control, ensuring adherence to project timelines and budgetary goals -Led budget control initiatives through the implementation of project management techniques for all projects, resulting in increased financial accountability and profitability -Centralized the P&L of projects, resulting in increased productivity and ease of information access and use -Conducted market research and analyzed industry trends, providing strategic insights to senior management and contributing to the development of the company's long-term growth strategy. Show less

Construction Project Manager

• Apr 2007 - Sep 2013

-Successfully led multicultural teams on a range of complex construction projects, including 5-star hotels, infrastructure, and real estate developments. -Managed the full P&L of projects from feasibility to delivery, ensuring financial success and profitability. -Achieved target results for high-demanding stakeholders, including CEOs of SMEs, by delivering projects on time, on budget, and to the highest quality standards. -Delivered a luxury hotel project with a 10% cost savings and… Show more -Successfully led multicultural teams on a range of complex construction projects, including 5-star hotels, infrastructure, and real estate developments. -Managed the full P&L of projects from feasibility to delivery, ensuring financial success and profitability. -Achieved target results for high-demanding stakeholders, including CEOs of SMEs, by delivering projects on time, on budget, and to the highest quality standards. -Delivered a luxury hotel project with a 10% cost savings and 8% duration reduction, demonstrating exceptional project management and execution skills. -Worked for leading construction companies, including Saratsis AETE and Aquila Group, delivering exceptional results on every project. -Implemented project management best practices, resulting in improved efficiency, cost savings, and quality control. -Leveraged state-of-the-art technology and software to optimize project management processes, resulting in enhanced communication, collaboration, and productivity across diverse multicultural teams. Show less -Successfully led multicultural teams on a range of complex construction projects, including 5-star hotels, infrastructure, and real estate developments. -Managed the full P&L of projects from feasibility to delivery, ensuring financial success and profitability. -Achieved target results for high-demanding stakeholders, including CEOs of SMEs, by delivering projects on time, on budget, and to the highest quality standards. -Delivered a luxury hotel project with a 10% cost savings and… Show more -Successfully led multicultural teams on a range of complex construction projects, including 5-star hotels, infrastructure, and real estate developments. -Managed the full P&L of projects from feasibility to delivery, ensuring financial success and profitability. -Achieved target results for high-demanding stakeholders, including CEOs of SMEs, by delivering projects on time, on budget, and to the highest quality standards. -Delivered a luxury hotel project with a 10% cost savings and 8% duration reduction, demonstrating exceptional project management and execution skills. -Worked for leading construction companies, including Saratsis AETE and Aquila Group, delivering exceptional results on every project. -Implemented project management best practices, resulting in improved efficiency, cost savings, and quality control. -Leveraged state-of-the-art technology and software to optimize project management processes, resulting in enhanced communication, collaboration, and productivity across diverse multicultural teams. Show less

Business Manager (Owner)

• Nov 1997 - Aug 2013

-Owned and managed a Sony Center (dealership) as a part-time venture, taking on cross-functional responsibilities including procurement, inventory analysis, strategy planning and coordination of activities, sales and marketing efforts -Developed and executed a transformation plan to pivot the business from a Sony retailer to a specialty gifts sector, resulting in increased revenue and profitability -Managed day-to-day operations, ensuring the business ran smoothly and… Show more -Owned and managed a Sony Center (dealership) as a part-time venture, taking on cross-functional responsibilities including procurement, inventory analysis, strategy planning and coordination of activities, sales and marketing efforts -Developed and executed a transformation plan to pivot the business from a Sony retailer to a specialty gifts sector, resulting in increased revenue and profitability -Managed day-to-day operations, ensuring the business ran smoothly and efficiently -Maintained positive relationships with customers and suppliers, resulting in a high level of customer satisfaction and repeat business -Conducted market research and identified emerging trends, resulting in the successful transition of the business to the specialty gifts sector and increased revenue -Utilized inventory analysis tools to optimize product mix and pricing, resulting in improved profitability and reduced inventory waste. Show less -Owned and managed a Sony Center (dealership) as a part-time venture, taking on cross-functional responsibilities including procurement, inventory analysis, strategy planning and coordination of activities, sales and marketing efforts -Developed and executed a transformation plan to pivot the business from a Sony retailer to a specialty gifts sector, resulting in increased revenue and profitability -Managed day-to-day operations, ensuring the business ran smoothly and… Show more -Owned and managed a Sony Center (dealership) as a part-time venture, taking on cross-functional responsibilities including procurement, inventory analysis, strategy planning and coordination of activities, sales and marketing efforts -Developed and executed a transformation plan to pivot the business from a Sony retailer to a specialty gifts sector, resulting in increased revenue and profitability -Managed day-to-day operations, ensuring the business ran smoothly and efficiently -Maintained positive relationships with customers and suppliers, resulting in a high level of customer satisfaction and repeat business -Conducted market research and identified emerging trends, resulting in the successful transition of the business to the specialty gifts sector and increased revenue -Utilized inventory analysis tools to optimize product mix and pricing, resulting in improved profitability and reduced inventory waste. Show less

Project engineer

• Mar 2006 - Apr 2007

-Provided internal consulting on construction project selection, advising on the most feasible and cost-effective solutions -Led and trained company personnel, planned resource allocation resulting in high operational efficiency on parallel running projects -Coordinated contract approvals with the public controller, decreasing operational borrowing needs and ensuring compliance with regulations -Achieved the highest possible client satisfaction rate by delivering high-quality results… Show more -Provided internal consulting on construction project selection, advising on the most feasible and cost-effective solutions -Led and trained company personnel, planned resource allocation resulting in high operational efficiency on parallel running projects -Coordinated contract approvals with the public controller, decreasing operational borrowing needs and ensuring compliance with regulations -Achieved the highest possible client satisfaction rate by delivering high-quality results with zero rework or cancellations -Utilized project management software to track progress, identify areas for improvement, and increase efficiency and cost savings Show less -Provided internal consulting on construction project selection, advising on the most feasible and cost-effective solutions -Led and trained company personnel, planned resource allocation resulting in high operational efficiency on parallel running projects -Coordinated contract approvals with the public controller, decreasing operational borrowing needs and ensuring compliance with regulations -Achieved the highest possible client satisfaction rate by delivering high-quality results… Show more -Provided internal consulting on construction project selection, advising on the most feasible and cost-effective solutions -Led and trained company personnel, planned resource allocation resulting in high operational efficiency on parallel running projects -Coordinated contract approvals with the public controller, decreasing operational borrowing needs and ensuring compliance with regulations -Achieved the highest possible client satisfaction rate by delivering high-quality results with zero rework or cancellations -Utilized project management software to track progress, identify areas for improvement, and increase efficiency and cost savings Show less

Project Engineer

• Jun 2003 - Mar 2006

-Supervised the day-to-day activities of multiple construction sites as a Project Engineer -Ensured high quality results were delivered on time and within budget -Improved subcontractor supervision and evaluation processes, leading to a 15% reduction in project costs -Coordinated with cross-functional teams to ensure project success -Developed and implemented strategies for risk management and safety -Conducted site inspections and identified potential issues, resulting in timely… Show more -Supervised the day-to-day activities of multiple construction sites as a Project Engineer -Ensured high quality results were delivered on time and within budget -Improved subcontractor supervision and evaluation processes, leading to a 15% reduction in project costs -Coordinated with cross-functional teams to ensure project success -Developed and implemented strategies for risk management and safety -Conducted site inspections and identified potential issues, resulting in timely resolution and minimizing project delays -Collaborated with clients to develop project specifications, ensuring their needs were met and expectations were exceeded Show less -Supervised the day-to-day activities of multiple construction sites as a Project Engineer -Ensured high quality results were delivered on time and within budget -Improved subcontractor supervision and evaluation processes, leading to a 15% reduction in project costs -Coordinated with cross-functional teams to ensure project success -Developed and implemented strategies for risk management and safety -Conducted site inspections and identified potential issues, resulting in timely… Show more -Supervised the day-to-day activities of multiple construction sites as a Project Engineer -Ensured high quality results were delivered on time and within budget -Improved subcontractor supervision and evaluation processes, leading to a 15% reduction in project costs -Coordinated with cross-functional teams to ensure project success -Developed and implemented strategies for risk management and safety -Conducted site inspections and identified potential issues, resulting in timely resolution and minimizing project delays -Collaborated with clients to develop project specifications, ensuring their needs were met and expectations were exceeded Show less

Operations assistant (Sergeant)

• Mar 2004 - Mar 2005

-Managed day-to-day operations of a Fighting Aircraft Squadron SOR support as an Operations Assistant (Sergeant) -Promoted to Sergeant and received training as an assistant engineer for Lockheed Martin F16 Block 52+ -Led the SOR team in achieving operational targets -Developed and implemented strategies for risk management and safety -Coordinated with other departments to ensure smooth functioning of the Squadron support operations -Fulfillment of obligatory military service… Show more -Managed day-to-day operations of a Fighting Aircraft Squadron SOR support as an Operations Assistant (Sergeant) -Promoted to Sergeant and received training as an assistant engineer for Lockheed Martin F16 Block 52+ -Led the SOR team in achieving operational targets -Developed and implemented strategies for risk management and safety -Coordinated with other departments to ensure smooth functioning of the Squadron support operations -Fulfillment of obligatory military service while also working full-time as a Project Engineer Show less -Managed day-to-day operations of a Fighting Aircraft Squadron SOR support as an Operations Assistant (Sergeant) -Promoted to Sergeant and received training as an assistant engineer for Lockheed Martin F16 Block 52+ -Led the SOR team in achieving operational targets -Developed and implemented strategies for risk management and safety -Coordinated with other departments to ensure smooth functioning of the Squadron support operations -Fulfillment of obligatory military service… Show more -Managed day-to-day operations of a Fighting Aircraft Squadron SOR support as an Operations Assistant (Sergeant) -Promoted to Sergeant and received training as an assistant engineer for Lockheed Martin F16 Block 52+ -Led the SOR team in achieving operational targets -Developed and implemented strategies for risk management and safety -Coordinated with other departments to ensure smooth functioning of the Squadron support operations -Fulfillment of obligatory military service while also working full-time as a Project Engineer Show less