Experience

Würth IT GmbH

• Germany
• Information Technology & Services
• 200 - 300 Employee

• SAP Service & Support Consultant

  • Oct 2015 - Present

  - Developed a prototype for integrating LLM into ticket processing system - Created a technical specification for integrating an AI assistant into the ticket processing system - Generated analytical reports with data analysis using Jupyter Notebook - Delivering second-level support for SAP EWM, WM, and Logistics, with a focus on ensuring seamless operations for our global customers - Handling minor customization and bug fixing assignments to uphold optimal performance and reliability. - Cultivating strong rapport with international customers, acting as a key-account for support and advisory services - Guaranteeing system stability and functionality through rigorous testing of patches, new functionalities, and configuration adjustments. - Testing of patches, new features, and configuration changes to ensure system stability and functionality Show less



TeamIdea

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Consultant

  • May 2013 - Oct 2015

  - Providing 24/7 second-level support for SAP EWM, SD, and MM, including on-site assistance when required. - Contributing to project success through customization and implementation of hotfixes, user manuals, and development projects. - Actively participating in three full cycle projects, involving SAP interface customization for an online shop, ERP/EWM master data, and standardized warehouse solutions. - Collaborating with a consulting team to offer support to diverse international customers, including those from the EU and US Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Junior SAP Consultant

  • Feb 2012 - May 2013

  - Customizing SAP SD, XI/EDI/ALE to align with specific business needs and processes, ensuring optimal system performance. - Providing training sessions for users - Leveraging programming tools such as Visual Basic and Python to develop custom solutions that integrate with the SAP system - Collaborating with the project team to analyze client needs, proposing effective solutions that enhance operational efficiency and productivity - Customizing SAP SD, XI/EDI/ALE to align with specific business needs and processes, ensuring optimal system performance. - Providing training sessions for users - Leveraging programming tools such as Visual Basic and Python to develop custom solutions that integrate with the SAP system - Collaborating with the project team to analyze client needs, proposing effective solutions that enhance operational efficiency and productivity



Sukhoi Civil Aircraft

• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Logistics Engineer

  • May 2010 - Feb 2012

  - Achieved recognition as the "Best Employee 2011" for exceptional performance, including calculating life cycle costs for aircraft, developing integrated logistics support, and serving as a point of contact for a major customer, Aeroflot. - Conducting thorough analysis of logistics support and collecting information for possible Ph.D. completion - Achieved recognition as the "Best Employee 2011" for exceptional performance, including calculating life cycle costs for aircraft, developing integrated logistics support, and serving as a point of contact for a major customer, Aeroflot. - Conducting thorough analysis of logistics support and collecting information for possible Ph.D. completion



Information Ideas

• Москва, Москва, Россия

• Product Manager

  • Jul 2009 - May 2010

  - Led the development and implementation of an IT portal dedicated to HR themes. - Oversaw the entire project lifecycle, from initial planning. - Worked closely with cross-functional teams to gather requirements and ensure alignment with business objectives. - Collaborated with IT developers to define the portal's features, functionalities, and user interface design. - Conducted regular progress meetings and provided updates to stakeholders, ensuring effective communication throughout the project. Show less



Sciener Ltd.

• Russian Federation
• Business Consulting and Services
• 1 - 100 Employee

• Junior SAP Consultant

  • Oct 2007 - Jul 2009

  Providing first-level support, user training, and creating user manuals and technical specifications for user reports. Providing first-level support, user training, and creating user manuals and technical specifications for user reports.