Nikolaas B.
Service Engineer at FOSS North America- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Project Management Professional (PMP) (Currently Pursuing)
Project Management InstituteJan, 2023- Nov, 2024 -
Lean Six Sigma Green Belt Certification
NOVACES LLCAug, 2007- Nov, 2024
Experience
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FOSS North America
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Service Engineer
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Nov 2017 - Present
• Serve as subject matter expert and provide support for FOSS Manager program • Monitor assigned activities and maintain communication with customers within territory to boost customer satisfaction • Present and explain complex technical issues to customers to secure contract renewals and new product sales • Maintain customer service logs and accurate internal records and submit reports in SAP. • Execute preventative maintenance and basic service on equipment and recommend troubleshooting solutions • Coordinate and collaborate with preventative maintenance to ensure issues are resolved as they arise at nearby sites Show less
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L3 Technologies
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Field Service Technician
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Apr 2014 - Nov 2017
• Performed on-site maintenance and technical support on equipment, integrated systems/subsystems, and software • Troubleshooted and diagnosed malfunctions to eliminate technical issues quickly and accurately • Built and fostered customer relationships by maintaining effective communications and ensuring technical needs are met • Supported regional customers by installing, troubleshooting, and maintaining security systems using diagnostics and test equipment • Performed on-site maintenance and technical support on equipment, integrated systems/subsystems, and software • Troubleshooted and diagnosed malfunctions to eliminate technical issues quickly and accurately • Built and fostered customer relationships by maintaining effective communications and ensuring technical needs are met • Supported regional customers by installing, troubleshooting, and maintaining security systems using diagnostics and test equipment
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S&C Electric Company
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Electrical Engineering Technician
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Jul 2011 - Aug 2012
• Detected errors of function and provided quick and efficient services with the given engineering specifications by authority • Installed new technology with the required training assistance to the operational-level workforce • Organized documentation and records in connection with technician services provided • Set up and operated test equipment to evaluate performance of developmental parts, assemblies, or systems and recorded results • Detected errors of function and provided quick and efficient services with the given engineering specifications by authority • Installed new technology with the required training assistance to the operational-level workforce • Organized documentation and records in connection with technician services provided • Set up and operated test equipment to evaluate performance of developmental parts, assemblies, or systems and recorded results
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Marine Corps Recruiting
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Armed Forces
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700 & Above Employee
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Aviation Maintenance Supervisor/Technician
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Aug 2002 - Dec 2010
• Calibrated, maintained, and repaired test instruments to ensure accurate diagnoses of problems • Reviewed, updated, and composed maintenance management policies • Provided technical support during employment and installation of data communication systems • Developed and implemented effective tracking and monitoring systems to enhance production efficiency and reduce operating costs • Calibrated, maintained, and repaired test instruments to ensure accurate diagnoses of problems • Reviewed, updated, and composed maintenance management policies • Provided technical support during employment and installation of data communication systems • Developed and implemented effective tracking and monitoring systems to enhance production efficiency and reduce operating costs
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Education
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Colorado Technical University
Bachelor’s Degree, Project Management -
2012 - 2014
Humber College
Electrical and Electronics Engineering
Community
