DevOps Engineer

• Nov 2022 - Present

Infrastructure System Engineer

• Apr 2021 - Nov 2022

System administration across the entire infrastructure, implementation of new services and tools, project work, migrations, serves as T3 for system issues. Active Directory, Server administration, DNS, DHCP, GPO, Vsphere (on-prem). AWS cloud services, EC2, S3, FSx, CloudWatch, VPC, Systems Manager etc. Citrix virtualization, RDS server management and configuration. M365 administration, exchange, backups, FSlogix containers, batch and powershell scripting, global deployment and image creation for workstations using SCCM and PDQ tools, golden images for VDA environment. Security tools such as Censornet, Crowdstike, AlientVault, Mimecast. WSUS and patching as well as AWS patch manager. Creating procedures and documentation, audit review and correction. Show less

IT Production Support Group Administrator

• Oct 2020 - Apr 2021

Assisting the in-house Infrastructure and networking teams by proactively monitoring and impacting infrastructure upkeep. Helpdesk co-ordination, incident, ticket management. Monitoring and maintaining Infrastructure alerts. Perform routine checks on all SANNE infrastructure on a global scale. Proactive troubleshooting and or reporting of any production related alerts or incidents. Adhere to strict company policies and procedures. Produce and maintain documentation. Project management, work and collaborate within a global IT team, draft and perform procedural change control tasks. IT Risk assessment and reporting, facilitate reporting of SQL alerts. Perform periodic checks on key production systems and environments. Assist and facilitate with patch management processes and systems. Show less

International IT Operations Engineer

• Aug 2019 - Oct 2020

Working in AWS environment and managing operations side, automating jobs and tasks to make IT Operations faster and more reliable. Using tools like PDQ for global solutions deployment, Managing WSUS and testing for possible issues with our applications. Collaboration with IT Security and Digital Workspace for global deployment such as CrowdStrike, SEP, Teams, Office A365 etc.Creating and pushing various scripts. Creating improved and updated virtualization images and creating guides and installation / troubleshooting manuals for IT Operations. Show less

International IT Operations Engineer

• Aug 2018 - Aug 2019

Installing racks, network, computers, servers, cameras etc. Configuring, upgrading and troubleshooting IT infrastructure: AP's, routers, switches, dhcp, firewall, biometrics, docushare, access control etc. Monitoring and maintaining network infrastructure, implementing VMware solutions, testing new technologies, supervising contractor's, making purchase orders of IT equipment. Maintaining network infrastructure remotely and on site, implementing network projects, configuring and troubleshooting Linux network dns and dhcp servers, exchange servers and active directory. Audit existing infrastructure and security findings following ISO 27001 standard. Providing technical assistance and support related to IT. Show less

Tier 2 IT Helpdesk Engineer / IT OPS

• Jul 2017 - Jul 2018

Responsible for providing technical assistance and support related to computer systems, hardware or software. Responds to queries, runs diagnostic programs, isolates problems and determines and implements solutions. Providing assistance and support to users by completing tickets related to IT issues and documenting them. Creating procedures for resolving IT issues and updating knowledge databases related to tier 2 tasks.Providing daily reports about ongoing issues and evidences from centers under the given scope.Maintaining technologies and equipment managed by IT OPS and Global Service Desk Team.Providing assistance to other IT teams in resolving IT issues reported in Jira software.Work closely with Tier1 to guarantee that procedures are well managed, ensures SLAs and OLAs are being respected. Show less

Helpdesk Support Specialist Tier 2

• Mar 2016 - Jul 2017

Providing advanced technical assistance as tier 2 agent via phone or email, working on specific escalations regarding various networking and wifi, hardware and POS software issues. Doing manual Q/A testing of both backend and fronted and reporting to developers via Jira and Bugzilla. Educating customers on how to use the system, resolving issues by performing specialized question/problem diagnosis and guiding clients through step-by step solutions. Providing advanced technical assistance as tier 2 agent via phone or email, working on specific escalations regarding various networking and wifi, hardware and POS software issues. Doing manual Q/A testing of both backend and fronted and reporting to developers via Jira and Bugzilla. Educating customers on how to use the system, resolving issues by performing specialized question/problem diagnosis and guiding clients through step-by step solutions.

Helpdesk Support Specialist

• Apr 2015 - Mar 2016

Responsible for providing technical assistance and support for Walmart as NON POS agent related to back office hardware (Laser, Thermal, Dot Matrix Printers, PC's, Coin Sorters, Card Swipes etc.), working with various programs, question/problem diagnosis in order to determine nature of problem, walk customer through problem solving process, follow up with customers to ensure issue has been resolved. Responsible for providing technical assistance and support for Walmart as NON POS agent related to back office hardware (Laser, Thermal, Dot Matrix Printers, PC's, Coin Sorters, Card Swipes etc.), working with various programs, question/problem diagnosis in order to determine nature of problem, walk customer through problem solving process, follow up with customers to ensure issue has been resolved.

Graphic Designer

• Jan 2011 - Mar 2015

Creating logo, brand idenitity, packaging, book, photo retouching and various other designs in adobe Illustrator, In Design and photoshop for companies via contest on websites such as 99designs and freelancer. Creating logo, brand idenitity, packaging, book, photo retouching and various other designs in adobe Illustrator, In Design and photoshop for companies via contest on websites such as 99designs and freelancer.

Prepress Operator

• Jun 2010 - Jan 2011

Scanning digital images to put into documents, retouching images and creating example proofs laying out artwork to plan how a finished page will appear, images and text to match design plans, proofreading and checking the whole document for accuracy and visual impact preparing the item for reproduction in a format specified by the printer, transferring the final image from film onto printing plates, using CTP ( Computer to Plate) Scanning digital images to put into documents, retouching images and creating example proofs laying out artwork to plan how a finished page will appear, images and text to match design plans, proofreading and checking the whole document for accuracy and visual impact preparing the item for reproduction in a format specified by the printer, transferring the final image from film onto printing plates, using CTP ( Computer to Plate)

Sales Coordinator

• Aug 2007 - Mar 2009

Making order forms with all our customers in wholesale, analyzing consumer demands on market, problem solving and competitor analysis, adding new and fresh products, providing training to retail sellers about our new products, adding product advertisement on retail leaflets Making order forms with all our customers in wholesale, analyzing consumer demands on market, problem solving and competitor analysis, adding new and fresh products, providing training to retail sellers about our new products, adding product advertisement on retail leaflets

Driver

• May 2003 - Aug 2007

Not much to add here, transporting various catering products. Not much to add here, transporting various catering products.