Experience

METRO Markets GmbH

• Germany
• Internet Marketplace Platforms
• 300 - 400 Employee

• Fraud Prevention Specialist

  • May 2022 - Present



Douglas

• Germany
• Retail
• 700 & Above Employee

• Fraud Prevention Specialist

  • Apr 2014 - Dec 2018

  Responsibilities:- Manual review of suspicious orders- Handling chargebacks- Focusing on high acceptance rates while keeping chargeback rates below 0.5%- QA for a rule based anti-fraud engine- QA of new fraud rules- Provide customer support regarding fraudulent charges and chargebacks- Setting up and monitoring fraud KPI’s- Coaching of team members- Provide consulting for other departments on fraud related topics Responsibilities:- Manual review of suspicious orders- Handling chargebacks- Focusing on high acceptance rates while keeping chargeback rates below 0.5%- QA for a rule based anti-fraud engine- QA of new fraud rules- Provide customer support regarding fraudulent charges and chargebacks- Setting up and monitoring fraud KPI’s- Coaching of team members- Provide consulting for other departments on fraud related topics