Experience

EMMIE Collective

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Consultant

  • Feb 2022 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Lead Business Systems Consultant - Salesforce

  • Sep 2019 - Feb 2022



SparkOrange

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Practice Lead | Senior Salesforce Consultant

  • Nov 2017 - Aug 2019



KeyBank

• United States
• Banking
• 700 & Above Employee

• Salesforce Adoption & User Experience Lead

  • Apr 2016 - Nov 2017

  Cleveland/Akron, Ohio Area Ensured adoption of Key’s Salesforce.com instance and implement continuous improvement projects to create an engaged group of users -Developed and managed new performance metrics on tool usage that have led to increased adoption rates and executive visibility -Designed and implemented multiple continuous improvement projects -Lead quarterly forums to gather and document voice of Salesforce user community to surface opportunities of continuous improvement and verbalize… Show more Ensured adoption of Key’s Salesforce.com instance and implement continuous improvement projects to create an engaged group of users -Developed and managed new performance metrics on tool usage that have led to increased adoption rates and executive visibility -Designed and implemented multiple continuous improvement projects -Lead quarterly forums to gather and document voice of Salesforce user community to surface opportunities of continuous improvement and verbalize system needs -Established, managed, and assisted 4 business analysts in the prioritization of efforts for monthly releases -Managed the overall communication strategy to keep all users informed through quarterly release notes and system announcements Show less



GE Lighting, a Savant company

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• IT Project Lead - Salesforce.com

  • Aug 2014 - Apr 2016

  Cleveland/Akron, Ohio Area Supports the global commercial operations teams to help drive effectiveness through the Salesforce.com platform. -Leads the global change management process of GE Lighting's Salesforce.com platform through monthly production releases. Manage support tickets, collect user requirements, and plan deployment documents for each release -Manage and lead multiple global sales process improvement projects in Salesforce.com to drive user satisfaction, reduce cycle time, and improve… Show more Supports the global commercial operations teams to help drive effectiveness through the Salesforce.com platform. -Leads the global change management process of GE Lighting's Salesforce.com platform through monthly production releases. Manage support tickets, collect user requirements, and plan deployment documents for each release -Manage and lead multiple global sales process improvement projects in Salesforce.com to drive user satisfaction, reduce cycle time, and improve operational excellence -Implemented a new group of users to the Service Cloud. Responsible for gathering requirements, defining scope, managing developers, and implementing on time

• Information Technology Leadership Program (ITLP)

  • Jun 2012 - Aug 2014

  Cleveland/Akron, Ohio Area The Information Technology Leadership Program is the premier technical leadership program at GE. The two year program provides training for growth in leadership skills, business acumen, and technical aptitude. Four, six month rotations also provide real-world experiences and the opportunity to build a career by working on important, business critical projects. -Digital Signage Platform Leader: drove publication of enterprise MES data via digital signage technology. Designed &… Show more The Information Technology Leadership Program is the premier technical leadership program at GE. The two year program provides training for growth in leadership skills, business acumen, and technical aptitude. Four, six month rotations also provide real-world experiences and the opportunity to build a career by working on important, business critical projects. -Digital Signage Platform Leader: drove publication of enterprise MES data via digital signage technology. Designed & implemented a platform across Lighting's supply chain sites. -Call Center Customer Alignment: worked with call center leaders to define and implement proof of concept pilots to drive positive customer experiences. Additionally worked as a change agent for the call center's switch from Siebel to Service Cloud -Project Circuit BI Leader: built solution for Circuit Supply Chain reporting through front end report development with the BusinessObjects toolset. Created central repository of all reports for users -Project Circuit North America Data Quality Lead: executed data quality activities for Circuit NA go-live by managing the mapping, cleansing, and loading of data. Engaged SMEs & the technical team to complete & transform the data using Back Office tools



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Information Technology Early Professional Intern

  • May 2011 - Aug 2011

  Cleveland/Akron, Ohio Area -Implemented tablets at a manufacturing plant so production leaders could easily access Proficy, a manufacturing monitoring software, anywhere in the plant -Worked with the global communities committee to create a strategy for GE Lighting’s social media presence