Nikki Truman

Owner/Operator at CPR - Cell Phone Repair
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Contact Information
us****@****om
(386) 825-5501
Location
Mount Pleasant, South Carolina, United States, US
Skills

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Bio

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5.0

/5.0
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Joe Boyd

I worked with Nikki for over 8 years and could not have asked for a better manager and mentor during our time together. Nikki is skilled at not only leading you to success but helping you develop the skills to succeed on your own. She would be an asset to any company she decides to work with.

Adam Schmitz

I worked with Nikki for many years and have come to know her strong work ethic and drive to succeed. She is a fantastic leader and I would highly recommend Nikki for any company that is lucky enough to have her.

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Credentials

  • Body Language for Leaders
    LinkedIn
    Jul, 2017
    - Oct, 2024

Experience

  • CPR Cell Phone Repair
    • United States
    • Retail
    • 100 - 200 Employee
    • Owner/Operator
      • Jun 2018 - Present

      CPR Cell Phone Repair is one of the largest mobile repair franchises in North America, with more than 480 locations throughout the world. Since CPR was founded in 1996, millions of customers have trusted experienced CPR technicians to fix their iPhones, iPads, laptops, MP3 players, game systems and a wide range of other electronic devices.CPR specializes in fast, affordable repairs to common problems that smartphones, tablets and other gadgets face, including cracked screens, water damage, charging issues, broken LCDs and more. Many repairs are done the same day or while you wait, and broken electronics also can be mailed to CPR for repair.Specialties:CPR repairs cell phones, tablets, laptops, MP3 players, GPS devices, game systems and other electronic devices. These include popular products and brands like iPhones, iPads, iPods, Samsung, HTC, Google, LG, Microsoft, Lenovo, Asus, Dell, HP, Nintendo, Xbox, Playstation and more.

  • Environmental Express Inc., a Cole-Parmer company
    • General Manager / CEO
      • Apr 2015 - May 2017

      Environmental Express is a leading developer, manufacturer and distributor of environmental laboratory equipment and consumable supplies for commercial, governmental, industrial and academic laboratories worldwide. The company provides an entire range of laboratory products used in applications such as water/wastewater analysis, oil and grease analysis, metals analysis and hazardous waste analysis. During my tenure as GM, I doubled the revenue growth in twelve months for a $30M (30% EBITDA) company through new product introductions, market expansion and aligning division leaders with common goals. Built alliances with key thought leaders, sales representatives and customers to increase Net Promoter Score from 82 to 94 in 18 months. I enhanced employee morale and decreased employee turnover to elevate the company culture through focused efforts on values and engagement.

  • Environmental Express, Inc.
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Chief Operations Officer
      • 2013 - 2015

      Leader of all operational efforts in manufacturing, warehousing, fulfillment, HR and administrative operations for multiple facilities. Facilitated the in-souring of a top selling product to improve efficiencies, quality controls and reduced operating costs by 20%. Directed the due diligence and acquisition efforts of a local supplier with full integrations completed within 90 days. Instituted a company-wide training program (EEU – Environmental Express University) to enhance new employee orientation and strengthen existing employee product knowledge, technical skills and proper use of established SOP’s.

    • Chief Financial Officer & Director of Operations
      • 2009 - 2013

      Company officer responsible for all financial and operational decisions including overseeing annual financial audits, budgets, commissions programs and cost accounting systems while meeting investors aggressive revenue and EBITDA expectations. Planned and successfully executed the relocation of the facilities while oversee the financial recap of the business. Reduced customer attrition by 60% through isolated sales, customer care and marketing touches to middle decile customers. Developed a robust data management program to analyze and accelerate growth.

    • Director Of Operations
      • 2006 - 2009

      Directed all accounting, customer care, purchasing, HR, IT and warehouse activities. Developed and implemented the first physical inventory count program for $1M of inventory and all administrative operating procedures that exist today. Increased annual revenue by $500k through the implementation of quarterly customer service sampling and upsell campaigns. Established and documented all administrative operating procedures including a comprehensive quality complaint and return authorization programs.

  • Environmental Express, Inc.
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Accounting Manager
      • 2002 - 2005

      Responsible for all accounts receivable, cash management, month-end closing activities and financial presentations for a $13M business. Assisted owner in all administrative operational decisions and led employee engagement activities. Maintained outstanding invoices greater than 60 days to less than 3% with 13% revenue growth. Responsible for all accounts receivable, cash management, month-end closing activities and financial presentations for a $13M business. Assisted owner in all administrative operational decisions and led employee engagement activities. Maintained outstanding invoices greater than 60 days to less than 3% with 13% revenue growth.

  • Berkeley County Schools
    • Teacher
      • Aug 1998 - Jun 2002

      Inspired 6th grade students to learn basic mathematical concepts in a student-centered classroom. Offered after school tutoring to help struggling students improve their critical thinking and problem-solving skills. Inspired 6th grade students to learn basic mathematical concepts in a student-centered classroom. Offered after school tutoring to help struggling students improve their critical thinking and problem-solving skills.

Education

  • West Virginia University
    Bachelors of Science, Education
    -
  • College of Charleston
    Accounting
    2000 - 2002

Community

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