Nikki Sostrom

Concierge/Night Audit/Front Desk/Breakfast Attendant at Silver Cloud Inns and Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
Kent, Washington, United States, US
Skills

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Credentials

  • Receptionist
    Palomar College

Experience

  • Silver Cloud Inns and Hotels
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Concierge/Night Audit/Front Desk/Breakfast Attendant
      • Mar 2018 - Present

      Assisting guests and future guests make reservations, answering questions, and finding different sights and eateries. Experience in Housekeeping, Breakfast cooking & design, driving guests in company shuttles, and general front lobby duties. Front lobby duties including cleaning, counting the till, printing various reports and checking in and out guests. Training in Night Audit, First Shift, Second Shift, and some managerial projects. Managerial projects including commission checks for Travel Agents and researching payments that have already been made to Travel Agents, as well as booking.com Show less

  • Kellermeyer Bergensons Services, LLC
    • United States
    • Facilities Services
    • 700 & Above Employee
    • Insurance Contract Coordinator
      • Aug 2016 - Oct 2017

      Hired through OnCall Staffing Agency. Professional contact and communication with vendors and fellow coworkers. Contacting vendors and vendors’ insurance producers on a regular basis, via e-mail, phone, postage mail, and fax; trying to collect various insurance documents to stay compliant with in KBS’ Net Suite software and Windows Explorer database. Performing various tasks and assignments pertaining to keeping vendors compliant. Perform various clerical duties involving mail organization and filing. Skills Used:  Customer Courtesy  Phone Etiquette  Avid Knowledge of Information  Active Problem Solving  Organization  Verbal and Written Communication  MSOffice  Filling  Monitoring  Copiers, Scanners, Faxes  Proper destruction of files Key Accomplishments:  Constantly updating methods on contacting vendors.  Assisted coworkers with questions pertaining to certain information on vendors.  Connected vendors through e-mail, phone, postage mail, and fax when needed.  Assisted coworkers with general computer software and locating files.  Professional contact with Upper Management and fellow workers. Show less

  • Oncall Staffing
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Temporary Compliance Clerk
      • May 2016 - Jul 2016

      Temporary Position with Kellermeyer Bergensons Services (KBS) Professional contact and communication with client. Contacting clients’ vendors on a day-to-day basis, via e-mail, phone, mail, and fax. Performed various clerical duties involving mail organization and filing. Performed various tasks in relation to keeping clients’ vendors up-to-date with various contract requirements. Skills Used:  Customer Courtesy  Phone Etiquette  Avid Knowledge of Information  Active Problem Solving  Organization  Verbal and Written Communication  MSOffice  Filling  Monitoring  Copiers, Scanners, Faxes  Proper destruction of files Key Accomplishments:  Constantly updating methods on contacting vendors.  Assisted coworkers with questions pertaining to certain information on vendors.  Connected vendors through e-mail, phone, postage mail, and fax when needed.  Assisted coworkers with general computer software and locating files.  Professional contact with Upper Management and fellow workers. Show less

  • Natural Energy USA
    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Administrative Receptionist
      • Mar 2015 - Feb 2016

      Professional Contact with Customers, potential customers, and coworkers over the phone, by e-mail and in person. Assisted customers with questions, services for Pool Solar Collectors, Scheduling for Pool Solar Services, transferred them to correct personnel and to correct voicemail. Assisted coworkers with questions about customers, various projects, and office supplies management. Performing general office duties; Cleaning, Filling, Answering phones, Data Entry, etc. Skills Used: Customer Courtesy Phone Etiquette Avid Knowledge of Information Active Problem Solving Organization Routing Verbal and Written Communication Cataloging MSOffice Reminder Calls to Customers Confirming Services Filling Monitoring Copiers, Scanners, Faxes Key Accomplishments: Handled up to seven call lines at once and assisted callers in a timely manner. Assisted customers and coworkers with questions pertaining to certain projects and customer information. Connected callers to appropriate personnel, took messages and forwarded callers to voicemails. Assisted coworkers with projects pertaining to the office, marketing and service. Professional contact with Owners’, CEOs’, and Upper Management. Show less

  • Home Guard Pest Control
    • United States
    • 1 - 100 Employee
    • Office Assistant
      • Sep 2014 - Mar 2015

      Professional Contact with customers, potential customers, and coworkers over the phone and in person. Help customers with questions and solve any issues they are having with pests. Help fellow coworkers with questions about customer accounts. Performing general office duties; Cleaning, Filling, answering phones, etc. Professional Contact with customers, potential customers, and coworkers over the phone and in person. Help customers with questions and solve any issues they are having with pests. Help fellow coworkers with questions about customer accounts. Performing general office duties; Cleaning, Filling, answering phones, etc.

  • Ashley Furniture Homestores
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2014 - Sep 2014

      Professional Contact with customers, potential buyers, and coworkers over the phone and in person. Help resolve issues customers have with orders. Help fellow coworkers with questions to resolve various matters. Performing general office duties and making sure the office stays clean and organized. Professional Contact with customers, potential buyers, and coworkers over the phone and in person. Help resolve issues customers have with orders. Help fellow coworkers with questions to resolve various matters. Performing general office duties and making sure the office stays clean and organized.

  • Meadia Nation Outdoor
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Human Directional
      • Jul 2012 - Jul 2013

      Directed potential buyers to customers Offices. Professional Contact with customers and potential buyers. Always contacted superiors of status and changes. Skills Used: Customer Courtesy, Avid Problem Solving, and Team Work Directed potential buyers to customers Offices. Professional Contact with customers and potential buyers. Always contacted superiors of status and changes. Skills Used: Customer Courtesy, Avid Problem Solving, and Team Work

Education

  • Palomar College
    Associate’s Degree, Administrative Assistant and Secretarial Science, General
    2013 - 2018
  • Palomar College
    Typing Certificate
    2013 - 2015
  • Palomar College
    Certificate of Proficiency, Data Entry
    2013 - 2014
  • Palomar College
    Associate's Degree, General Math and Science Studies
    2011 - 2013

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