Experience

Edmunds GovTech

• United States
• Software Development
• 100 - 200 Employee

• Implementation Consultant

  • Mar 2020 - Present

  Remote

• Software Implementation Specialist

  • Feb 2017 - Mar 2020

  Northfield, New Jersey / Remote - Coordinate and execute all deliverables for project implementation - Present, train, and deliver the MCSJ software product to new and existing clients through webinars, user conferences, remotes, and on-site travel - Capture, analyze and validate extracted conversion data from legacy systems - Provide prompt and concise communication of all relevant project updates, changes, and issues to functional project teams - Continually develop product expertise by reviewing new… Show more - Coordinate and execute all deliverables for project implementation - Present, train, and deliver the MCSJ software product to new and existing clients through webinars, user conferences, remotes, and on-site travel - Capture, analyze and validate extracted conversion data from legacy systems - Provide prompt and concise communication of all relevant project updates, changes, and issues to functional project teams - Continually develop product expertise by reviewing new functionality, testing new product issues, and utilizing company resources - Database management, technical documentation and report generation - Publish and maintain online content - Managing multiple cases and projects while providing excellent customer service and support



MaxPreps

• United States
• Spectator Sports
• 1 - 100 Employee

• Photographer

  • Jul 2020 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Mar 2014 - Feb 2017

  Atlantic City, New Jersey - Provided hardware, software, and networking support to consumers and small businesses - Certified to diagnose and repair all Macintosh computers and serviceable iOS devices - Worked under tight deadlines and time restrictions to efficiently complete repairs and projects - Facilitated in-store training to newly hired Mac and iOS technicians - Partnered with Engineering and Failure Analysis teams to report trending failures/bugs

• Expert

  • Apr 2012 - Mar 2014

  Bridgewater, New Jersey - Leader in sales, product knowledge, and solutions - Demonstrated proficiency in technology, particularly Apple products - Proven experience in sales and technology solutions while delivering great customer experiences - Trained and inspired team members through approachability and action as new products and initiatives emerged - Regularly exceeded established performance goals - Strong people skills — approachable, a good listener, and empathetic - Served as an engaging… Show more - Leader in sales, product knowledge, and solutions - Demonstrated proficiency in technology, particularly Apple products - Proven experience in sales and technology solutions while delivering great customer experiences - Trained and inspired team members through approachability and action as new products and initiatives emerged - Regularly exceeded established performance goals - Strong people skills — approachable, a good listener, and empathetic - Served as an engaging role model to team members

• Specialist

  • Oct 2011 - Apr 2012

  Edison, New Jersey - Provided an informative and memorable customer experience - Determined customer needs, maintained personal interaction with clients, recommended products, and provided support on technical inquiries - Maintained visual merchandising



Leapforce

• Search Engine Analyst

  • 2010 - 2012

  Westfield, New Jersey - Conducted research, evaluation and feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries - Provided comparative analysis of sets of search engine results and various other techniques



Investors Bank

• United States
• Banking
• 700 & Above Employee

• Marketing Coordinator

  • 2010 - 2011

  Clark, New Jersey - Organized sponsored events to represent and promote brand and products - Sales, cash handling and platform training - Collaborated as a team to provide quality service to cliental - Identified client needs and appropriately referred products/services in accordance to those needs



Bowles Corporate Services, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Sales Analyst

  • 2008 - 2010

  Clifton, New Jersey - Researched and generated lead(s); filed and entered data on lead(s) into data base - Monitored and created reports on sales trends - Created, maintained, and updated website data and advertising links



H & B Automotive Service Inc.

• Bookkeeper

  • 2004 - 2010

  Cranford, New Jersey - General accounting duties - Maintained financial records - Verified accuracy of business procedures



IFA Insurance Company

• Insurance Assistant

  • 2005 - 2007

  Clark, New Jersey - Provided administrative and technical support to the client service team - Received phone calls and walk-ins from clients - Processed client service requests - Processed incoming and outgoing mail - Reviewed applications and managed customer files