Experience

Wayss: Homelessness & Family Violence in Melbourne, Victoria

• Australia
• Individual and Family Services
• 1 - 100 Employee

• People Partner

  • Nov 2022 - Present



Pharmacy Platform

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• People and Culture Manager

  • Apr 2019 - Nov 2022

  With three years as a People & Culture Manager for Prime Group Services, I serve as a member of the Leadership Team and the primary point of contact for providing wide-ranging, complex and constantly evolving human resources support to other Managers and Directors across all businesses and member stores. I manage a large-scale employee base and perform manifold administration and human resources tasks, including establishing salary benchmarking, developing administration systems and facilitating HR strategic 12-month planning. One of my significant tasks is to support current and future business needs through the recruitment, engagement, motivation, development, and retention of human capital. I establish collaborative partnerships with management team to effectively support and coach on all people leadership matters, including business change and transformation. I also develop, enhance and oversee the company’s performance appraisal system to drive high performance and accurately reflects employee key performance indicators. Moreover, I enhance management and employee relations by addressing demands, grievances or other issues and facilitating mediation and conflict resolution. Key Achievements: • Implemented Time & Attendance System to over 30 pharmacies – including training and launch of system. • Developed and facilitated introduction of Culture Team, increasing and maintaining current retention rate at 98%. • Successfully facilitated two company mergers with a 5% attrition rate. Show less



Advantage Group Australia

• Australia
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• HR Officer

  • Nov 2014 - Apr 2019

  Starting my career with the Prime Pharmacy Group as an HR Officer, I assisted with the development and application of human resources policies, procedures, rules and regulations for 800+ employees across the business, including functioning as HR adviser, strategic and generalist HR. In my five years in the position, I reviewed, researched and formulated numerous new HR policies, procedures, systems and programmes and provided best practice employee relations management, advice, mentoring and coaching to store and senior managers. I managed end-to-end recruitment, talent acquisition, employee contracts, performance appraisals, KPI development, workplace mediation, termination and other wide-ranging tasks relating to employee lifecycle across all business and stores. I also reviewed performance management policies, procedures and guidelines and provided recommendations for change initiatives. Furthermore, I was instrumental in generating clear and informative periodic reports and documentation that aid management decision-making in all organisational policy matters related to HR. Key Achievements: • Successful implemented and managed time and attendance rostering system, ETivity & EmpLive, is used by 400+ staff. • Implemented end-to-end project and performance management system, PeopleStreme, rolled out to over 300 staff. • Implemented and rolled out company-wide online uniform ordering. Show less



The Golf Clearance Outlet

• Retail
• 1 - 100 Employee

• HR Coordinator

  • Jun 2012 - Oct 2014

  As HR Co-ordinator for one of Australia’s leading golf equipment sores, I provided timely and effective day-to-day human resource functions and assistance for over 50 employees in their six locations nationally. Key to my success in this role is my provision of employee relations and people management support and recommendations to Store Managers, Senior Managers and Company Director. I developed and administered human resources activities and programs relating to recruitment, onboarding, training coordination, disciplinary measures and culture building. I also managed staff and remuneration changes, including terminations, resignations, new starters, transfers & promotions. My duties included developing and implementing company policies, procedures and support documentation and preparing performance assessment reports and updates to Managers, including recommendations for process improvements. I ensured adherence to all standards of OH&S, company protocols and industry regulations. I also assisted in development and implementation of new company website and intranet. Key Achievements: • Reviewed and implemented new induction process for new staff. • Designed and implemented monthly managers’ report matrix to increase clarity and transparency of critical information. • Implemented new performance review process & documentation that more accurately reflected core KPIs. Show less



CNR Australia Pty Ltd

• Self Employed / Business Operator

  • Aug 2009 - Apr 2012

  As a self-employed Business Operator for CNR Australia, I provided general day-to-day business management in retail and consulting sector, including accounts management of customer database with over 2,000 clients. My role included conducting consultations for clients, evaluating service needs, coordinating work requirements and managing staff deployment to ensure full client satisfaction whilst keeping within budget and timescales. I developed strategies and insights to apply to creative concepts, content development, advertising and promotions and online marketing. My wide-ranging tasks included providing expertise on product ordering, supply chain management, international freight arrangement, IT system management and website design. I also prepared and implemented clear and informative daily, weekly and monthly reports that aid senior management decision-making. Key Achievements: • Oversaw financial goals and profit and loss management across entire business, setting profit-based targets, quotas, sales forecasting, demand management and sales plan execution with turnover in excess of 200k per annum. Show less



TELSTRA BUSINESS & GOVERNMENT SUPPORT CENTRE

• Business Unit Manager

  • Feb 2003 - Jul 2009

  In my role as Business Unit Manager for the Victorian Distribution Centre for Telstra, I led and managed a team of 40+ employees in the call centre and provided leadership and development to ensure better performance and consistent KPI achievement. I took charge of staff recruitment including interviewing, commencement and induction and provided invaluable assistance in the development of training, coaching and mentorship programs to upskill, enhance performance and ensure all knowledge and competencies are developed effectively. Utilising effective communications skills, I established and maintained stakeholder relationships with primary clients, conducting relationship management strategies for indirect/direct channels and liaising with government, large private corporations and SME customers. I reviewed, identified and implemented best practices, processes and systems that drive continuous improvement, especially in key areas of fulfilment, data entry and blue-chip client consultation. Furthermore, I created a safe and positive workplace and monitored the general well-being of staff as the senior leader of Occupational Health and Safety. Key Achievements: • Achieved National Managers Award 2004, presented by Managing Director of Telstra Business & Government. • Successfully maintained employee attrition to under 2% in whole of service tenure. Show less