Experience

Baxter Planning
• United States
• Software Development
• 100 - 200 Employee
• Staff DevOps Engineer

  • Oct 2017 - Present


Endurance International Group

• United States
• IT Services and IT Consulting

• Senior Training Specialist

  • Feb 2016 - Sep 2017

  Responsibilities: • Design and facilitate both online and instructor-led technical training courses covering command line tools, troubleshooting, and system administration within the Linux operating system. • Maintain and develop an infrastructure of 60+ servers and various tools and scripts supporting training efforts in a DevOps capacity. • Draft, review, and audit internal technical training documentation. • Interview and formally evaluate potential administrator trainee candidates. • Track trainee development in conjunction with operations managers, and provide in-depth feedback. Promotional Path: Linux Admin Trainer Intern, Sr. Training Specialist. Show less



Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Linux System Administrator

  • Jul 2013 - Feb 2016

  Responsibilities: • Thorough diagnosis and resolution of complex server and web application issues for customers across an expansive web hosting environment. • Communicated with customers and kept detailed notes via internal ticketing system. • Provided internal support and mentoring to other administrators and front line support agents. • Tracked issues and assisted with documentation of support policies and procedures. Promotional Path: L1 Junior Systems Administrator, L2 Junior Systems Administrator, Training Specialist, Linux Systems Administrator. Show less



Congo Courier

• United States
• Hospitals and Health Care

• Assistant Manager

  • Aug 2009 - Feb 2013

  Responsibilities: • Supervised a team of drivers and oversaw logistics to ensure safe and timely deliveries. • Responded to emergency situations for clients such as the Seton Family of Hospitals. • Kept accurate and detailed records of client data and orders in CRM software. • Took ownership of all customer inquiries and concerns until customer satisfaction was met. Promotional Path: Dispatcher, Assistant Manager. Responsibilities: • Supervised a team of drivers and oversaw logistics to ensure safe and timely deliveries. • Responded to emergency situations for clients such as the Seton Family of Hospitals. • Kept accurate and detailed records of client data and orders in CRM software. • Took ownership of all customer inquiries and concerns until customer satisfaction was met. Promotional Path: Dispatcher, Assistant Manager.