Experience

DataServ

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Success Account Manager III

  • Oct 2022 - Present



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Success Specialist

  • Nov 2020 - Aug 2022

  Kansas City, Missouri, United States ● Aided new client creation of accounts within the company. Assisted with ordering and tracking products. ● Demonstrated and trained clients on NAVICA to ensure smooth implementation. ● Troubleshot issues and fielded questions regarding software, ordering, and account management. ● Collaborated with sales teams in closing business and demonstrated benefits of software to prospective clients. ● Recognized as a peer leader that assisted and mentored colleagues for training and… Show more ● Aided new client creation of accounts within the company. Assisted with ordering and tracking products. ● Demonstrated and trained clients on NAVICA to ensure smooth implementation. ● Troubleshot issues and fielded questions regarding software, ordering, and account management. ● Collaborated with sales teams in closing business and demonstrated benefits of software to prospective clients. ● Recognized as a peer leader that assisted and mentored colleagues for training and improvement. Led training for the department on client processes and procedures. ● Developed processes and procedures during infancy of department and aided with two task forces later in life of department to reassess and adjust processes and procedures to ensure efficiency. Show less



Paris Brothers Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Catering Sales Manager

  • Mar 2019 - Feb 2020

  Kansas City, Missouri Area ● Prospected from past business list, cold-calling, and outside sales. ● Developed company awareness and grew new business avenues. ● Ensured customer satisfaction and developed relationships and loyal customer base. ● Created catering department from ground up and implemented policies and procedures. Grew first-year income to $155,000. ● Took orders, communicated orders to the team, and prepared and delivered orders.



TAFS, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Sales Account Manager - National Accounts

  • Jun 2015 - Oct 2018

  Olathe, KS ● Sold complicated financial service to new and existing small- to medium-sized trucking companies. ● Prospected potential customers from cold-calling and referred business. Recognized needs through developed rapport and partnerships with potential clients. ● Negotiated and reviewed contract agreements to ensure client satisfaction and retention. ● Exceeded sales goals and expectations. ● Promoted to national accounts department from general sales floor due to high performance. ●… Show more ● Sold complicated financial service to new and existing small- to medium-sized trucking companies. ● Prospected potential customers from cold-calling and referred business. Recognized needs through developed rapport and partnerships with potential clients. ● Negotiated and reviewed contract agreements to ensure client satisfaction and retention. ● Exceeded sales goals and expectations. ● Promoted to national accounts department from general sales floor due to high performance. ● Onboarded and trained new hires in understanding company culture, industry, and positions.

• Sales Account Manager

  • Apr 2013 - May 2015

  Olathe, Kansas I assist small to medium sized trucking/transportation companies with cash, credit and collections through factoring services.



National Seminars Training

• Training Consultant

  • Sep 2012 - Mar 2013

  Shawnee Mission, KS ● Prospected new business through direct sales and cold-calling. ● Networked and developed prospective clients. Assisted clients with training and professional development. ● Developed individualized training for young professionals.



Holiday Inn, Country Club Plaza

• Catering Sales Manager

  • Mar 2010 - Sep 2012

  Communicated with all levels of employees. Oversaw BEOs, group resumes, and rooming lists. Coordinated and serviced all hotel events with clients and internal team. Networked and generated new clients, and maintained client relationships. Served as manager for all day shifts. Restructured and implemented sales, turnover, and communication procedures. Maintained and restructured Delphi.net for efficiency. Created new banquet menus, wedding, holiday, and event packages. Prospected and upsold… Show more Communicated with all levels of employees. Oversaw BEOs, group resumes, and rooming lists. Coordinated and serviced all hotel events with clients and internal team. Networked and generated new clients, and maintained client relationships. Served as manager for all day shifts. Restructured and implemented sales, turnover, and communication procedures. Maintained and restructured Delphi.net for efficiency. Created new banquet menus, wedding, holiday, and event packages. Prospected and upsold services and products. Show less



Westin Crown Center

• Catering/Sales Administrative Assistant

  • Mar 2008 - Mar 2010

  Kansas City, Missouri Area Supported catering and sales managers. Maintained client relationships. Drafted contracts for catering and sales managers’ potential clients. Managed BEOs, group resumes, rooming lists, and correspondence. Worked with clients on planning last-minute bookings. Coordinated in-house events, answered phones, and maintained files.



Sigelman Law

• Legal Secretary/Office Manager

  • Oct 2005 - Oct 2007

  Beverly Hills, CA 90210 Duties included dictation (80+ wpm), preparation and filing of legal pleadings and memoranda, general office and file maintenance, maintaining attorney schedules, answering phones, and other general computer use (Word, WordPerfect, Excel, PowerPoint, Data Entry, internet searches).