Nikki Poage
QA and Risk Managment Specialist at HopeTree Family Services- Claim this Profile
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Experience
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HopeTree Family Services
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United States
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Individual and Family Services
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1 - 100 Employee
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QA and Risk Managment Specialist
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Sep 2023 - Present
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Intercept Health
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United States
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Mental Health Care
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100 - 200 Employee
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Documentation Supervisor
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Feb 2022 - Sep 2023
Supervise a staff of 4Maintain tracking logsMonitor, address, and track trends in reviewsConduct feedback reviews as training for newly hired staffParticipate in staff specific, group and new hire trainingParticipate in weekly and monthly staff meetings and bi-weekly review and support team meetingsAssist in preparation for licensing and reaccreditation reviewsAssist in the development of resources for staff
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Foster Family Specialist
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Aug 2021 - Feb 2022
Work with Foster Family Trainers to complete pre-approval chart reviews statewideMaintain tracking logsMonitor, address, and track trends in reviewsSend, receive, and log background documents for pre-approval familiesFollow up on post-approval documentsParticipate in staff specific, group and new hire trainingParticipate in weekly and monthly staff meetings and bi-weekly review and support team meetings
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Foster Family Trainer-Roanoke and Radford
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Mar 2020 - Aug 2021
Train potential foster families in Pressley RidgeComplete home study documentation in compliance with state regulations and licensing requirementsScheduled and participated in marketing eventsParticipated presentations at New Employee OrientationsEnsure all documentation is uploaded in electronic recordParticipate in weekly staff meetings and bi-weekly review and support team meetingsRespond to potential foster family’s inquiries and schedule orientations Show less
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Medical Records Coordinator
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Dec 2019 - Mar 2020
Maintain, compile, verify, and file medical records of the center in accordance with the MFA Medical Records Polices Maintain, compile, verify, and file medical records of the center in accordance with the MFA Medical Records Polices
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Touchstone Residential Services
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United States
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Hospitals and Health Care
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Placement Coordinator
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Jul 2018 - Dec 2019
Supervise a caseload of family foster and therapeutic foster homes Document weekly clinical supervisions and monthly foster care contacts in an electronic health record Certified trainer for Together Facing the Challenges Maintain clinical documentation, person-centered plans and medical records Submit treatment authorization request and corresponding paperwork to the MCO Supervise a caseload of family foster and therapeutic foster homes Document weekly clinical supervisions and monthly foster care contacts in an electronic health record Certified trainer for Together Facing the Challenges Maintain clinical documentation, person-centered plans and medical records Submit treatment authorization request and corresponding paperwork to the MCO
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Leadership Position
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Apr 2015 - Nov 2017
Network Director for a private for profit mental health company. Provide administrative supervision to the leadership staff in regional offices and oversee the functions to ensure compliance with state, federal and Medicaid regulations. Attend marketing events to promote the company. Network Director for a private for profit mental health company. Provide administrative supervision to the leadership staff in regional offices and oversee the functions to ensure compliance with state, federal and Medicaid regulations. Attend marketing events to promote the company.
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Liaison
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Apr 2012 - Apr 2015
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School based Mental Health Program
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United States
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Hospitals and Health Care
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Qualified Professional-Mental Health
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May 2011 - Mar 2012
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Foster Care Social Worker
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Jun 2010 - May 2011
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Community Services Board
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United States
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1 - 100 Employee
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Qualified Professional-MH
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Aug 2006 - Jun 2010
Intensive In-Home Therapy Services and School Based Mental Health Day Treatment Intensive In-Home Therapy Services and School Based Mental Health Day Treatment
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Child Protective Services Social Worker
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May 2002 - Sep 2007
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Education
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University of the Rockies
Master of Arts (M.A.), Psychology -
Radford University
Bachelor's degree, Social Work