Experience

Princess Anne Courthouse Volunteer Rescue Squad and Fire Department Inc.

• United States
• Public Safety
• 1 - 100 Employee

• Captain

  • Jul 2022 - Present

  Assists with the management and coordination of the operations and the rescue squad’s emergency medical care providers along with associated resources; does related work as required. Representative Work Functions and Responsibilities: Assists with management and coordination of a group of emergency and non- emergency providers as a first-line supervisor for volunteer members. Assists with the control and direction of personnel resource allocation by ensuring membership requirements are met per current policy. Provides corrective action. Assists with overall leadership and management of a rescue squad or team. Acts as Squad Commander in their absence. Helps to maintain city equipment and facilities. Ensures all department, city, state and squad/team policies, rules, regulations, procedures, directives, and guidelines are enforced and implemented. Mentors subordinates. Meets and confers with squad commanders and other supervisors on a regular basis to discuss activities, operations, concerns, and procedures. Show less

• Emergency Medical Technician

  • Nov 2020 - Present

  Assume responsibility for basic life support pre-hospital care; provide supervision and care of patients in the pre-hospital environment including the utilization of certain emergency procedures and other associated tasks; assists with critical advanced life support procedures according to medical protocol; performs independently in situations involving basic life support activities; directs subordinates in the provision of patient care. Provides skilled emergency and non-emergency services in a variety of areas including emergency medical and rescue operations, and other duties as required. Completes documentation including patient care reports, equipment and apparatus checkoffs. Representative Work Functions and Responsibilities: Determines the nature and extent of illness or injury and provides effective medical treatment until relieved by a more advanced provider. Directs supporting personnel as required. Successful completion of a field training program resulting in release to function as an Ambulance Attendant-in-Charge per department guidelines. Effectively communicates with patients, bystanders, citizens, and members of the emergency health care team. Completes documentation including patient care reports, equipment and apparatus checkoffs, and evaluations of basic life support students and interns. Show less

• Chief

  • Apr 2020 - Present

  Assume responsibility for basic life support pre-hospital care; provide supervision and care of patients in the pre-hospital environment including the utilization of certain emergency procedures and other associated tasks; assists with critical advanced life support procedures according to medical protocol; performs independently in situations involving basic life support activities; directs subordinates in the provision of patient care. Provides skilled emergency and non-emergency services in a variety of areas including emergency medical and rescue operations, and other duties as required. Completes documentation including patient care reports, equipment and apparatus checkoffs. Representative Work Functions and Responsibilities: Determines the nature and extent of illness or injury and provides effective medical treatment until relieved by a more advanced provider. Directs supporting personnel as required. Successful completion of a field training program resulting in release to function as an Ambulance Attendant-in-Charge per department guidelines. Effectively communicates with patients, bystanders, citizens, and members of the emergency health care team. Completes documentation including patient care reports, equipment and apparatus checkoffs, and evaluations of basic life support students and interns.Reports to Squad Commander and Field Supervisors. Show less



Bay Area Carpet Care

• United States
• Chemical Manufacturing

• Business Office Manager

  • Oct 2018 - Present

  Provides administrative support for the operational functions of the business; does related work as required. clerical duties, data entry, documentation, scheduling meetings and appointments, making office supplies arrangements, greeting visitors, and providing general administrative support to our employees. Representative Work Functions and Responsibilities: Clerical duties – carry out procedures and decisions, but seek guidance when uncertainties arise. Data entry – Maintain paper and/or electronic records and prepare reports from such records. Supplies and logistics – Inventory and restocking. Ensure accounts receivable and accounts payable are invoiced and paid on time. Perform mathematical computations accurately and Manage cash transactions in accordance with existing policy. Perform typing and data entry for extended periods throughout the workday. Maintain an appropriate work pace, focus on routine tasks without distraction and complete assigned tasks, that may vary from day to day, within expected time frame. Schedule meetings and appointments comprehend and follow oral and written instructions. Organize office operations and procedures. Manage contract and price negotiations with office vendors, service providers and office lease. Manage office budget, ensure accurate and timely reporting. Liaise with vendors. Proficiency in operating a business computer. Operating standard office equipment, machinery, and standard computer software applications. Work effectively with people in various situations. Show less



Hall Automotive Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • Jul 2013 - Jul 2018

  The Owner Loyalty Manager is a valuable team member responsible for establishing relationships with customers and assisting customers with their vehicle purchase. This individual engages with every customer during the sales and delivery process and follows up with every customer following the sale. The position also assists customers with customer-satisfaction concerns and pursues the customers’ loyalty to the Hall Automotive Group brands. The Owner Loyalty Manager reports directly to the General Manager and interacts daily with the Sales and Service departments. This is a key position and requires someone with customer satisfaction expertise. Representative Work Functions and Responsibilities: Assist sales associates during vehicle sales delivery. Train and audit the delivery process to make sure it remains consistent. Follow-up on all sales and service customers in order to monitor their satisfaction. Ensure the dealership is getting the proper number of surveys returned for both sales and service Monitor the dealership’s KPI scores and ensure both sales and service stay at or above the region average Coach sales associates on customer satisfaction opportunities Resolve any customer complaints in a timely and efficient manner. Must be able to effectively communicate and demonstrate each feature of the vehicles. Must be able to explain technology to individuals who may/may not be technologically inclined. Must be a Self-starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Licensed Insurance Agent

  • Oct 2010 - May 2013

  Licensed Customer Service Agents work in a fast-paced environment where they take incoming phone calls to help customers by providing full-service insurance advice. GEICO Customer Service Agents assist policyholders by answering billing questions, making policy changes, and giving recommendations to ensure all of our policyholders needs are met. Representative Work Functions and Responsibilities: May perform notary public duties. Maintain knowledge of office terminology, procedures, and equipment. Maintain knowledge of internal control policies and procedures pertaining to financial document processing. Maintain knowledge of the policies, procedures, and administrative directives as they pertain to processing customer personal and/or financial information for transactions. Work effectively with people in various situations. Maintain electronic records and prepare reports from such records. Coordinate work with other departments. Communicate through effective conversations with other employees and/or customers, Comprehend and follow oral and/or written instructions. Show less