Experience

Cura In-home Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Community Visitor Scheme Coordinator

  • Jun 2021 - Present



Advanced Martial Arts & Fitness

• Australia
• Recreational Facilities
• 1 - 100 Employee

• Administration Manager

  • Jan 2019 - Apr 2021

  Role responsibilities: General office operations - Managed all forms of social media interactions across 5 different business pages related to the business. Managed all forms of website interactions and transactions across 2 different business websites. Lead Management and Sales Conversions. Coordinated customer and instructor appointments/meetings, managed staff calendars/schedules. Supervised, mentored, trained office staff; coordinated the purchase of office supplies, equipment and Martial Arts equipment for re-sale. Customer, Marketing and Management reporting. Managed customer memberships, issue resolution. Assisted the accounts manager with reconciling expenditure reports. Developed and updated administrative systems. Marketed campaigns and customer incentives. Lead role in transitioning from Whitebelt CRM to Spark Martial Arts CRM Show less



Me Me & Co

• New Zealand
• Manufacturing
• 1 - 100 Employee

• Managing Partner Sydney

  • Jul 2017 - Nov 2018

  Australia A social discovery channel and high-end department store for New Luxury - exquisitely crafted and unique expressions of creativity and good taste; each derived from a personal story or journey. New Luxury is about people, craftsmanship, individuality, heritage and respect. We are the champions and storytellers for an invited selection of the world's finest New Luxury brands, tucked in among cities, villages and far-reaching corners of the globe. We help ensure that fine craftsmanship remains valued and economically viable. Whether its a bespoke tailor in Savile Row or a women's cooperative producing small-batch organic skincare in Morocco. They are an inherent part of our world's legacy. They deserve to be discovered.... Assisted in creating branded content and editorial style marketing material, promoting ethical, sustainable and eco-friendly global brand partners (in the fashion and beauty industries). Managed the website home page content for Me Me Sydney. Managed Me Me Sydney social media business pages (Instagram and Facebook). Developed and maintained relationships with Australian and overseas based brands. Show less



World Travel Professionals

• Perth, Western Australia, Australia

• Client Relationship Manager

  • Jun 2010 - Nov 2011

  Effectively managed a portfolio of clients nationally, maintaining and developing existing client relationships. Maintained and further developed relationships with industry suppliers and WTP staff nationally. Successfully implemented new clients and prepared Business Plans. Supplier negotiations for Air/Hotel/Car Development of Hotel Programmes to suit Client’s requirements. Client training of the WTP Online Booking Tool. Prepared quarterly/bi-annual/annual review documents in WTP format ensuring accuracy of data. Conducted quarterly/bi-annual/annual Review Meetings reviewing reporting, in-depth recommendations for the achievement of Business Plan objectives. Client Issue Management and Complaint Resolution Show less



Travelscene American Express

• Sydney, New South Wales, and Perth, Western Australia.

• Business Development Manager

  • Jul 2006 - Jun 2010

  Maintained and increased existing Travelscene American Express Member Base. Maintained and developed existing client relationships. Developed and increased Preferred Product Awareness (Airline, wholesale, Insurance). Developed and maintained key American Express Member Benefits and areas of compliance. Identified and implemented areas of profit improvement for Member agencies. Maintained and developed Preferred Product/Services Training for Member agencies. Represented Travelscene American Express at travel industry functions and escorted group educationals domestically and internationally. Managed a regular sales call schedule. Show less



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Area Sales Manager (Qantas Regional) NSW

  • Sep 2002 - Jul 2006

  After the initial two years as Inside Sales & Marketing Co-ordinator I then moved into the Area Sales Manager role, responsible for increasing sales, market share and brand representation/awareness in specific regional centres in NSW. Increased market and revenue share by capturing and securing new business. Protected existing business and customer base. Corporate Customer Relationship Development. Maintained a regular sales call schedule within assigned regional centres in NSW. Provided input for airline schedule development, yield management and Customer Service issues. Developed and maintained sponsorship opportunities, identifying the return on sponsorships. Harnessed competitor information and market intelligence, measuring potential business impact. Assisted State Manager in planning, implementing and monitoring sales initiatives and activities. Represented Qantas Regional Airlines at industry functions and sponsored community events. Co-ordinated Industry Educationals and Corporate Familiarisations Co-ordinated hospitality events in regional ports Show less



travel.com

• Sydney, New South Wales, Australia

• Corporate Travel Advisor

  • Feb 2001 - Oct 2002



American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant

  • May 1999 - Sep 2000

  During this time I worked in both the Corporate Travel Teams and the after hours Emergency Travel Service :- Dedicated Corporate Travel Consultant servicing clients from 15 European countries. Provided urgent travel assistance to customers primarily calling from overseas. Dealt with often diverse travel plans, at times requiring medical emergency travel. Foreign exchange and Passport/Visa enquiries. Assisted with Back Office system maintenance. Refund and Ticketing responsibilities. Show less



National World Travel

• Sydney, New South Wales, Australia

• International Travel Consultant

  • Aug 1993 - Aug 1998

  Travel Consulting and Sales – both Domestic and International. Groups & Conferences Consultant – both Domestic and International. Assisted with Back Office system maintenance. Accounts duties – invoicing; statements; accounts payable. Refund and Ticketing responsibilities. Office Clerical and Administration. Acting Manager for selected periods during 1996 to 1998. Travel Consulting and Sales – both Domestic and International. Groups & Conferences Consultant – both Domestic and International. Assisted with Back Office system maintenance. Accounts duties – invoicing; statements; accounts payable. Refund and Ticketing responsibilities. Office Clerical and Administration. Acting Manager for selected periods during 1996 to 1998.