Experience

Foresight Mental Health

• United States
• Mental Health Care
• 200 - 300 Employee

• Therapy Support Operations Leader

  • Oct 2022 - Present

• Operations Coordinator

  • Jan 2021 - Present

  • Protect members by observing strict HIPAA guidelines. • Deliver high-quality administrative and customer service to sustain member and work flows. • Enter and verify insurance; enter demographics into member profile. • Answer incoming calls/make outgoing calls regarding scheduling, billing, complaints, and distressed/in crisis members. • Speak to members of varying ages in crisis, offer support and coping skills, while scheduling and obtaining crisis resources, maintaining… Show more • Protect members by observing strict HIPAA guidelines. • Deliver high-quality administrative and customer service to sustain member and work flows. • Enter and verify insurance; enter demographics into member profile. • Answer incoming calls/make outgoing calls regarding scheduling, billing, complaints, and distressed/in crisis members. • Speak to members of varying ages in crisis, offer support and coping skills, while scheduling and obtaining crisis resources, maintaining compassion, confidentiality, and professionalism. • Screen member with various questions to ensure successful admissions with group therapy. • Maintain steady operations in group therapy, administering changes into team workflow and processes, to deliver higher efficiency for the member and the operations team. • Collect and process copayments. • Championed member success, placing new members for mental health services to drive member satisfaction. • Maintain excellent clinic operations for 15 therapists, and 2 clinic locations, daily. • Manage member expectations by clarifying needs, identifying options and solutions.



The Children's Place

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Nov 2019 - Mar 2021

  Yuba City, California, United States Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions. • Retain product, service and company policy knowledge to serve as resource for both coworkers and customers. • Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices. • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and… Show more Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions. • Retain product, service and company policy knowledge to serve as resource for both coworkers and customers. • Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices. • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. • Maintain positive Customer Service, to include satisfied and dissatisfied customers alike. • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. • Educated customers on product and service offerings. Show less



Self-employed

• Stay-at-Home Mom

  • Apr 2011 - Nov 2019

  Cared for two children Managed the family household



FREMONT RIDEOUT HOME HEALTH & HOSPICE

• United States
• Hospitals and Health Care

• Reception/Computer Technician

  • Sep 2003 - Apr 2011

  Yuba City, California, United States Lent technical support, consulting and implementation services to maintain system performance thresholds. • Resolved service requests by individually troubleshooting and addressing user issues. • Greeted visitors, assessed needs and directed to appropriate personnel. • Answered and directed incoming calls using multi-line telephone system. • Drafted professional business communication. • Received incoming packages and mail, dispersed parcels and correspondence and shipped… Show more Lent technical support, consulting and implementation services to maintain system performance thresholds. • Resolved service requests by individually troubleshooting and addressing user issues. • Greeted visitors, assessed needs and directed to appropriate personnel. • Answered and directed incoming calls using multi-line telephone system. • Drafted professional business communication. • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. • Prepared, compiled and filed documents as well as reports presented to various parties. • Scheduled and followed up on patient appointments, and maintained patient files. • Delivered administrative support to team members, including making copies, sending faxes, and organizing documents. • Protected patients by observing strict HIPAA guidelines. Show less