Experience

The Ohio State University, Department of Arts Administration, Education and Policy
• United States
• Higher Education
• 1 - 100 Employee
• Administrative Assistant 4

  • Mar 2023 - Present


Lighthouse Immersive, inc

• Canada
• Entertainment Providers
• 100 - 200 Employee

• Assistant Box Office Manager

  • Oct 2021 - Sep 2022

  Customer/Ticketing Services - Communicate to customers detailed, accurate, and up-to-date knowledge about the exhibits (Immersive Van Gogh and Immersive Monet & the Impressionists), ticket types and prices, exhibit hours, discounts, Box Office policies etc. - Provide excellent customer service during in-person and email interactions - Operate ticketing system, Universe.com, to resend, research, create, and modify customers’ orders - Research and answer thoroughly customer emails on help-ticket platform HappyFox.com - Manage difficult customer interactions with patience, understanding, and factual information - Process reschedule requests and invoice customers for the appropriate rescheduling fees - Process onsite sales properly Staff Training/Staff Collaborations - Supervise the work of Box Office associates and cross-trained venue staff - Cross-train all venue staff members on Box Office procedures and knowledge - Develop scripts for all staff members to use when selling and answering questions about tickets - Coordinate group ticket sales with operations team and Special Events Manager - Report venue specific updates to corporate office in Toronto - Encourage creative and strategic ideas from and open dialogue with Box Office associates, venue staff, and other managers Administrative Functions - Produce and analyze various reports detailing order numbers, sales per ticket-type, attendance, and discount-usages - Write and program reusable well-worded email responses into help-ticket platform - Write training manuals for Box Office procedures - Implement and monitor new procedures and policies created by internal or corporate management - Operate Google Workspace tools and apps daily Show less



Shadowbox Live

• United States
• Entertainment Providers
• 1 - 100 Employee

• VIP Concierge/Financial Assistant to CFO/Head of Phone Marketing

  • Aug 2016 - Nov 2020

  VIP Concierge: - Cultivated personal relationships with each of Shadowbox's 80 annual VIP patrons and donors - Manage the collection of VIP membership fees and tracking of benefits used - Developed efficient systems and spreadsheets for the VIP membership program Financial Assistant to the CFO: - Used QuickBooks to manage payments, invoices, and deposits - Fostered relationships via phone with vendors while paying weekly bills - Created and revised spreadsheets for the CFO to use in presentations - Conducted the gift shop’s weekly inventory report - Reconciled weekly box office, concession, and food and beverage profits - Operated Microsoft Office software daily Head of Phone Marketing: - Set daily ticket selling goals for the phone marketing team - Created new language protocol and data systems to track phone marketing results - Supervised the entire marketing team in twice-a-day phone marketing sessions - Tracked and analyzed marketing methods (phone, email, text) to optimize patron attendance Performer/Server/Box Office Attendant: - Performed as actor, singer, and principal dancer while also serving audience food and drinks and conducting end-of-night Box Office reports Show less