Experience

IMCMV Holdings, Inc

• United States
• Hospitality
• 1 - 100 Employee

• Guest Relations

  • Jul 2016 - Present



Smokey Bones

• United States
• Restaurants
• 400 - 500 Employee

• Guest Relations Coordinator

  • Sep 2013 - Jul 2016

  Guest Relations/Fulfillment CoordinatorSmokey Bones - Orlando, FL - September 2013 to PresentGuest Relations• Develop and manage corporate guest relations program.• Provides direct support to the 12 Operations Directors when needed.• Prepare various correspondences, training materials and other reports for operations team. • Acts as a liaison between the guests and the 66 domestic restaurants.• Resolve guest complaints regarding restaurant visits.• Manage gift card restitution using First Data.• Mange social media platforms to respond to guest complaints.• Develop and distribute weekly/monthly executive reports.• Distribute marketing materials to 66 domestic restaurants.Loyalty Program• Mange Corporate loyalty program.• Resolve guest complaints regarding corporate loyalty program.• Maintain guest loyalty accounts using Fishbowl Enterprises and Aloha Enterprise. • Maintain and update training materials pertaining to loyalty program.Group Dining Sales• Develop and manage corporate group dining programs.• Create specialty event menus for catering and off-site delivery promotions.• Acts as liaison between event planner and operating team.• Direct and coordinate activities involving group dining sales to include menus, payment and staffing.



Gaylord Hotels

• United States
• Hospitality
• 700 & Above Employee

• Restaurant Sales Assistant

  • Jan 2010 - Sep 2013

  Group Dining Sales• Respond to restaurant sales inquiries both in person and via telephone/email in a timely and professional manner.• Provide tours of property to potential clients interested in weddings and restaurants events.• Conferred with staff at a chosen event site to coordinate details.• Design and create personalized menus utilizing Publisher• Monitored event activities to ensure compliance with applicable regulation and laws, satisfaction of participants and resolutions of any problems that arise.• Partnered with vendors to order cakes, floras, linen, electrical and entertainment for events.• Create contracts and event orders utilizing CI/TY.• Manage function revenue via FSPMSAdministrative • Provide administrative support to Restaurant Sales and Local /Social Management Team.• Prepare and distribute multiple departmental reports.• Order inventory and distribute office supplies• Arrange transportation, room reservation, amenities, restaurant reservations and spa appointments for clients.



Smokey Bones

• United States
• Restaurants
• 400 - 500 Employee

• Bartender/Corporate Trainer

  • Jan 2002 - Jan 2010

  • Created Brand Bar Guidelines and Training Materials. • Led the Florida Operational Training Team for 3 years. • Participated in launching 5 new restaurants in 3 years.



Krackle Entertainment

• Promotions and Entertainment Coordinator

  • Jan 1997 - Jan 1999

  • Represented company during interaction with local media coverage.• Conferred with staff at a chosen event site to coordinate details.• Managed vendor marketing teams to include Jagermeister, Bacardi, Red Bull and Coors Light.• Monitored event activities to ensure compliance with applicable regulation and laws, satisfaction of participants and resolutions of any problems that arise.• Scouted and recruited new talent.