Experience

Biocomposites

• United Kingdom
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer Service Specialist

  • Jul 2022 - Present



Franz’s Tavern

• Lebanon, Pennsylvania, United States

• Server and bartender

  • Jan 2012 - Mar 2020

  Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant\'s menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Provided friendly and attentive service. Inventoried and restocked items throughout day. Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Verified cash drawer against the day\'s receipts. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Refilled condiments, organized pantry area and swept and mopped floors. Resolved guest complaints quickly and efficiently. Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Sorted, soaked and washed flatware. Folded napkins throughout the day to maintain an adequate supply. Maintained high standards of cleanliness and sanitation.



AT&T Mobile Tel

• United States
• Wireless Services
• 700 & Above Employee

• Retail Sales Representative

  • Aug 2014 - Sep 2018

  Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. Coordinated between billing department and customers to resolve problems. Processed cash and credit payments rapidly and accurately. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Set up new accounts, established customer credit, and set up payment methods. Completed company leadership training program.