Experience

Next Level Construction

• United States
• 1 - 100 Employee

• Customer Care Professional

  • May 2021 - Present

  Next Level Construction is a family-owned business managed by two good friends that earned their place in the Greater Houston area neighborhoods for home projects completed on great quality work, reliability, and transparency in costs. I am proud to be a dependable liaison between NLC and its customers to help maintain an excellent work culture centered on customer satisfaction. Next Level Construction is a family-owned business managed by two good friends that earned their place in the Greater Houston area neighborhoods for home projects completed on great quality work, reliability, and transparency in costs. I am proud to be a dependable liaison between NLC and its customers to help maintain an excellent work culture centered on customer satisfaction.



MOBILE INSURANCE AGENCY

• The Woodlands, Texas

• Commercial Lines Account Manager

  • Feb 2016 - Nov 2021

  Mobile Insurance is the nation’s leader in property and liability insurance for the manufactured housing industry and provides specialty insurance products for investment properties such as office buildings, strip centers, rental homes, self-storage facilities and RV Parks. I was fortunate to start my training in the Personal Lines department before I was assigned to Commercial Lines. As a Commercial Lines Account Manager for Mobile Insurance, my tasks involve review and renewal of commercial insurance policies including preparation and issuance of Proofs of Coverage as Certificates and Evidence of Property. Client loyalty is my ultimate drive to complete my tasks and my goal centers on building and maintaining strong relationships with customers & carriers. I maintain and monitor customer accounts with the use of TAM, Etfile and Epic. Show less



SADDLEBROOK EQUESTRIAN CENTER; LS DEVELOPMENT

• Tomball, Texas

• Office Manager

  • Jul 2015 - Feb 2016

  As Office Manager for Saddlebrook Equestrian Center and affiliate, LS Development, my duties included staff management, rider programs/event management, bookkeeping, and customer services. Knowledgeable in Syspro, Mindbody, Quickbooks. My daily tasks included the following: • Coordinated staffing, lesson scheduling, horse-boarding, and equestrian activities • Received, collected, and kept record of tuition payment, fees, charges • Conducted center tours to enroll new riders and boarders • Ensured safe and professional areas throughout the ranch including helping supervise grounds • Provided billing reports to the owner • Assisted the general manager in the reconciliation of accounts and deposits of monies • Completed weekly staff training for account reconciliation • Maintained changes and campers’ files including emergency files • Assisted the general manager in recruiting and interviewing of new or potential instructors • Ensured periodic newsletters were promptly distributed to staff and clients Show less



STEPPING STONES CHILD CARE CENTER, INC.

• United States
• 1 - 100 Employee

• Assistant Director

  • Jan 2008 - Feb 2015

  Stepping Stones in The Woodlands is one of the best child care centers committed to quality education, overall well-being and safety of children. I was fortunate to start as an infant teacher/child care worker and later given an opportunity to serve as Assistant Director. As Assistant Director for Stepping Stones, my tasks included the following: • Ensured all programs and teachers adhere to both Cranebrook and Falcon Wing center policies • Managed the daily operations following short-term and long-term goals for the center • Coordinated staff, bus scheduling, and food service to provide a safe and healthy environment • Developed, implemented and changed staffing schedule as needed to accommodate unexpected occurrences while ensuring compliance to child-teacher ratios • Provided ideas to co-founders for “center-wide activities” to be included in the annual planning calendar • Received, collected, and record-keeping of center tuition payment and fees, charges • Conducted center tours to enroll new families and assisted in marketing center childcare services • Ensured safe and professional front and reception areas • Attended, coordinated, and participated in evening and weekend events Show less