Experience

BlinkPay

• New Zealand
• Financial Services
• 1 - 100 Employee

• Head of Operations

  • May 2023 - Present



Trade Me

• New Zealand
• Technology, Information and Internet
• 500 - 600 Employee

• Relationship Manager - Fulfilled by Trade Me

  • Mar 2022 - May 2023

  Over the period of 14 months, I was tasked with working on implementing and testing a Proof of Concept/Pilot programme focusing on a new fulfilment service at Trade Me. This entailed assisting with the product roadmap by undertaking discovery with potential clients in the marketplace, identifying and onboarding POC and MVP clients throughout the Beta testing stages of the Pilot, creating a marketing strategy, and setting up the customer support and sales support functions for the business unit, including hiring and leading our brilliant Business Development Manager. Having the opportunity to work on all aspects across this Pilot with a “start-up” mentality where we were tasked with proving/disproving the original hypotheses for the Proof of Concept was an invaluable opportunity. Show less



F45 Training

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales and Marketing Manager

  • Jan 2021 - Feb 2022

  The key components of this role included: - Managing existing and prospective client relationships - Creating strategic marketing plans, including digital, print, social media and in-person events - Creating sales strategies (individuals, corporate, sports clubs, partnerships) - Conduct industry research to identify relevant opportunities - Creating workflows to remove friction and ensure a seamless client journey - Creating communication strategies and content to effectively engage with both internal and external stakeholders Show less



Alicia McKay NZ

• New Zealand
• Professional Training and Coaching
• 1 - 100 Employee

• Relationships and Programmes Manager

  • Jan 2020 - Nov 2020

  Alicia McKay NZ focuses on strategy, change and leadership. Over the course of the challenging year that was 2020, I was Alicia McKay's right-hand woman and assisted Alicia across a wide-range of business activities including client relationship management, programme development, marketing initiatives and administrative requirements. Alicia McKay NZ focuses on strategy, change and leadership. Over the course of the challenging year that was 2020, I was Alicia McKay's right-hand woman and assisted Alicia across a wide-range of business activities including client relationship management, programme development, marketing initiatives and administrative requirements.



Trade Me Property

• New Zealand
• Real Estate
• 1 - 100 Employee

• Sales Manager (Holiday Houses)

  • Jul 2017 - Feb 2020

  I managed a team of 3 sales and customer support staff, based in our Wellington office. I was responsible for revenue and inventory for the Holiday Houses business. My key responsibilities included, but were not limited to:- Development of strategy to maximize the opportunity at each stage of the customer life cycle (from acquisition to activity to retention)- Driving the client segmentation model to maximize opportunities and mitigate risk- Measuring and reporting on revenue performance for targets, premium conversions and inventory- Lifting sales function and customer support maturity by providing clients with the best service in the industry- Motivating and inspiring my three direct reports to exceed their KPIs, and educate and develop them so they are continually improving and upskilling- Driving team engagement initiatives - Identifying key business opportunities, create clear and concise proposals and present to potential clients- Working collaboratively with the tech team to ensure the sales team have the necessary tools and that our product strategy and roadmap are aligned with our sales objectives- Working closely with the Marketing team to ensure that our customers are hearing about product developments, and to run sales campaigns to bring on new business and maximize revenue from existing customers Show less

• Account Manager - Trade Me Property (Holiday Houses)

  • Jul 2015 - Jun 2017



BookIt NZ Limited

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager - Book It (Trade Me)

  • Jul 2015 - Apr 2016



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Territory Sales Manager

  • Jul 2014 - Jul 2015



Lotto New Zealand

• New Zealand
• Retail
• 100 - 200 Employee

• Territory Sales Manager

  • Nov 2012 - Jul 2014



Mainfreight

• New Zealand
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Account Manager

  • Sep 2011 - Nov 2012

• Graduate

  • Feb 2011 - Sep 2011



Victoria University of Wellington

• New Zealand
• Higher Education
• 700 & Above Employee

• International Business Tutor

  • Mar 2010 - Dec 2010



Ministerial Services

• Wellington

• Ministerial Secretary

  • Jun 2006 - Feb 2007