Nikki E.
Senior Customer Success Manager and Content Manager at Eversound- Claim this Profile
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Bio
DanThuy Chu
I've been able to work with Nikki as both a colleague and manager. She is a great addition to any team. Nikki is very process oriented and an extremely hard worker. You can always count on her to think big picture and ensure that all parts of work are coordinating. She has such a passion for helping others, which carries through when work priorities change or the work load fluctuates!
Matt Reiners
I had the pleasure of working with Nikki directly. During that time, I was impressed with her exceptional attention to detail, passion, & organization. Nikki has a genuine passion for working with seniors and possesses the skills and experience to excel in a senior living role. She profoundly understands seniors' unique needs and is committed to providing the best care possible. Her attention to detail ensures no detail is overlooked, and her organized approach to work ensures she can manage multiple tasks efficiently. In addition, Nikki has a proven track record in account management and is well-equipped to handle complex accounts. Her attention to detail and excellent communication skills ensure that clients receive the highest level of service. Nikki is a quick learner and adapts quickly to new challenges. She possesses the skills, experience, and qualities necessary to excel in these roles, and I am confident she will significantly contribute to any organization.
DanThuy Chu
I've been able to work with Nikki as both a colleague and manager. She is a great addition to any team. Nikki is very process oriented and an extremely hard worker. You can always count on her to think big picture and ensure that all parts of work are coordinating. She has such a passion for helping others, which carries through when work priorities change or the work load fluctuates!
Matt Reiners
I had the pleasure of working with Nikki directly. During that time, I was impressed with her exceptional attention to detail, passion, & organization. Nikki has a genuine passion for working with seniors and possesses the skills and experience to excel in a senior living role. She profoundly understands seniors' unique needs and is committed to providing the best care possible. Her attention to detail ensures no detail is overlooked, and her organized approach to work ensures she can manage multiple tasks efficiently. In addition, Nikki has a proven track record in account management and is well-equipped to handle complex accounts. Her attention to detail and excellent communication skills ensure that clients receive the highest level of service. Nikki is a quick learner and adapts quickly to new challenges. She possesses the skills, experience, and qualities necessary to excel in these roles, and I am confident she will significantly contribute to any organization.
DanThuy Chu
I've been able to work with Nikki as both a colleague and manager. She is a great addition to any team. Nikki is very process oriented and an extremely hard worker. You can always count on her to think big picture and ensure that all parts of work are coordinating. She has such a passion for helping others, which carries through when work priorities change or the work load fluctuates!
Matt Reiners
I had the pleasure of working with Nikki directly. During that time, I was impressed with her exceptional attention to detail, passion, & organization. Nikki has a genuine passion for working with seniors and possesses the skills and experience to excel in a senior living role. She profoundly understands seniors' unique needs and is committed to providing the best care possible. Her attention to detail ensures no detail is overlooked, and her organized approach to work ensures she can manage multiple tasks efficiently. In addition, Nikki has a proven track record in account management and is well-equipped to handle complex accounts. Her attention to detail and excellent communication skills ensure that clients receive the highest level of service. Nikki is a quick learner and adapts quickly to new challenges. She possesses the skills, experience, and qualities necessary to excel in these roles, and I am confident she will significantly contribute to any organization.
DanThuy Chu
I've been able to work with Nikki as both a colleague and manager. She is a great addition to any team. Nikki is very process oriented and an extremely hard worker. You can always count on her to think big picture and ensure that all parts of work are coordinating. She has such a passion for helping others, which carries through when work priorities change or the work load fluctuates!
Matt Reiners
I had the pleasure of working with Nikki directly. During that time, I was impressed with her exceptional attention to detail, passion, & organization. Nikki has a genuine passion for working with seniors and possesses the skills and experience to excel in a senior living role. She profoundly understands seniors' unique needs and is committed to providing the best care possible. Her attention to detail ensures no detail is overlooked, and her organized approach to work ensures she can manage multiple tasks efficiently. In addition, Nikki has a proven track record in account management and is well-equipped to handle complex accounts. Her attention to detail and excellent communication skills ensure that clients receive the highest level of service. Nikki is a quick learner and adapts quickly to new challenges. She possesses the skills, experience, and qualities necessary to excel in these roles, and I am confident she will significantly contribute to any organization.
Experience
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Eversound
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Customer Success Manager and Content Manager
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Nov 2022 - Present
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Customer Success Manager
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Oct 2021 - Jan 2023
Eversound helps senior living communities deliver vibrant, engaging experiences to their residents by addressing hearing loss to improve the quality of life for older adults. Learn more at eversoundhq.com
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LEGACY LODGE AT JACKSON HOLE, INC.
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United States
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Medical Practices
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1 - 100 Employee
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Life Enrichment Director
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2018 - 2021
Developed, coordinated, scheduled, and implemented individual and group programs to meet the variety of needs, capabilities, interests, and physical, intellectual, cognitive, spiritual, and psychosocial needs of residents. Supervised, hired, and trained the Life Enrichment staff and volunteers. Reviewed, monitored, and developed the department budget. Conducted in-services for all departments regarding Life Enrichment policies and procedures. Created activity calendars, reports, assessments, care plans, progress notes, and attendance tracking to assure program quality. Demonstrated effective time management, leadership, budgeting, and communication skills. Show less
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Knit On Pearl
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United States
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Accounting
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Sales Associate
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2016 - 2018
Provided a quick and exceptional customer experience. Taught knitting and crochet classes. Responsible for resolving customer concerns, maximizing sales, and creating product inventory. Provided a quick and exceptional customer experience. Taught knitting and crochet classes. Responsible for resolving customer concerns, maximizing sales, and creating product inventory.
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Gem Show Live
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Denver, Colorado, United States
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Sales Associate
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2013 - 2018
Responsible for the photography and sales department. Provided quick and exceptional customer service. Maximized sales and maintained an inventory of products. I worked seasonally for this company from 2013-2018. Responsible for the photography and sales department. Provided quick and exceptional customer service. Maximized sales and maintained an inventory of products. I worked seasonally for this company from 2013-2018.
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Operation Bootstrap, Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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English Second Language Instructor
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2013 - 2016
Taught English as a Second Language (ESL) for adults. Wrote curriculum and lesson plans for the ESL department. Administered/corrected homework and tests in adherence to government guidelines. Taught conversational English classes for adults. Developed and ran a knitting program for students to practice conversational English. Taught English as a Second Language (ESL) for adults. Wrote curriculum and lesson plans for the ESL department. Administered/corrected homework and tests in adherence to government guidelines. Taught conversational English classes for adults. Developed and ran a knitting program for students to practice conversational English.
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University of Massachusetts Fine Arts Center Box Office
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Amherst, Massachusetts, United States
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Customer Service Representative
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2009 - 2012
Answered phones, sold event tickets, managed and maintained customer accounts. Resolved customer issues and concerns. Answered phones, sold event tickets, managed and maintained customer accounts. Resolved customer issues and concerns.
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Grosvenor Park Rehabilitation and Nursing Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Office Assistant
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2006 - 2008
Answered incoming calls, greeted and directed visitors, updated resident records. Data entry and filing for the business office, social services, and admissions. Answered incoming calls, greeted and directed visitors, updated resident records. Data entry and filing for the business office, social services, and admissions.
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Education
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2009 - 2012
University of Massachusetts Amherst
Bachelor's degree, Communication and Media Studies
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