Experience

eAssist Dental Solutions

• United States
• Financial Services
• 300 - 400 Employee

• Account Manager

  • Feb 2019 - Present



DentalOne Partners

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Cash Receivables Research Supervisor

  • Aug 2017 - Jan 2019

  • Created reports from the unidentified account to distribute amongst team members for resolution. • Managed Service Desk Ticketing System for the payment posting team. • Successfully performed audits on patient ledgers in credit balance status • Provide detailed process, systems training and support to the team and new hires. • Perform weekly audits to ensure accuracy of applied payments. • Monitor productivity and attendance of employee’s • Apply payments received by Electronic Funds Transfer (EFT), Credit Card, and Third-Party Checks. • Process Patient and Insurance Credit Card payments Show less



Caris Life Sciences

• United States
• Biotechnology Research
• 700 & Above Employee

• Cash Applications

  • Jul 2007 - May 2017

  • Successfully managed performance, daily work flow, productivity and attendance of employee’s. • Contributed in applying Lockbox, EFT, Credit Cards and Wire payments, while closing out the month on average at 5 million dollars. • Completed month end reports while reconciling with finance. • Identified 60-100k monthly to report to collection agency. • Researched credit balances by taking appropriate actions to resolve misapplied payments or adjustments in addition to requesting unsolicited refunds of overpayments identified. • Approved both solicited and unsolicited refund requests, batching with all required forms and documentation for finance and accounting. • Assisted with research, development and implementation of new billing system. • Analyzed reports and collections to identify trends in payer behavior. • Review outstanding accounts receivable, verifying claim status via portal and phone, issuing corrected claims, requesting and obtaining medical records, issuing appeals, performing phone disputes, applying adjustments, issuing secondary and tertiary claims and issuing patient invoices. • Responsible for incoming customer service inquiries via phone and e-mail from internal departments and external customers. Show less



Radford and Associates

• United States

• Receptionist

  • Apr 2005 - Jun 2007

  • Answer incoming calls, scheduled appointments, registered patients and verified insurance • Collected patient co-pays, co-insurance, deductibles, outstanding patient balances, applied insurance and patient payments and entered daily charges. • Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record • Answer incoming calls, scheduled appointments, registered patients and verified insurance • Collected patient co-pays, co-insurance, deductibles, outstanding patient balances, applied insurance and patient payments and entered daily charges. • Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record



Practice Performance

• Medical Practices
• 1 - 100 Employee

• Cash Application Specialist

  • Mar 1999 - Apr 2005

  • Processed all insurance and patietns payments for assigned account, prepared deposite to submit to bank. • Resolved solicited and unsolicited refund requests, batching with all required forms and documentation for submission to accounting. • Analyzed remittances and EOBs to identify trends in payer behavior. • Processed all insurance and patietns payments for assigned account, prepared deposite to submit to bank. • Resolved solicited and unsolicited refund requests, batching with all required forms and documentation for submission to accounting. • Analyzed remittances and EOBs to identify trends in payer behavior.