Experience

Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté Canada

• Government Administration
• 700 & Above Employee

• Briefing Coordinator, Office of the ADM, Strategic and Program Policy

  • Sep 2022 - Present

• Case Processing Agent

  • Nov 2021 - Sep 2022

• Program Assistant

  • May 2021 - Oct 2021

  • Highly productive and consistently surpassing quotas for all procedures; daily processing over 100 Permanent Residency (PR) applications.• Trained over 200 IRCC agents on 5 different procedures in the PR landing process • Took on additional responsibilities: Procedural Expert and Resource Person; providing supplementary coaching. Quality Management; revising, correcting, and providing feedback to team members. • Distributed workload for IRCC agents. Created consistent and organized reports on agents’ stats using Excel. Show less



The Ottawa Hospital

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Clerk - COVID-19 Vaccination Clinic

  • Mar 2021 - Aug 2021

  • Processing and scheduling several hundred vaccination appointments each day using the COVaxON provincial registry database, Microsoft PowerApps, and Microsoft Excel. • Patient relations and communication skills demonstrated through response to patient inquiry via Microsoft Outlook and phone calls, regarding vaccination roll-out and appointment scheduling. Answered/distributed in excess of 5000 emails and 1000 phone calls. • Processing and scheduling several hundred vaccination appointments each day using the COVaxON provincial registry database, Microsoft PowerApps, and Microsoft Excel. • Patient relations and communication skills demonstrated through response to patient inquiry via Microsoft Outlook and phone calls, regarding vaccination roll-out and appointment scheduling. Answered/distributed in excess of 5000 emails and 1000 phone calls.



Trek for Teens Foundation

• Non-profit Organizations
• 1 - 100 Employee

• Co Chair

  • Apr 2018 - Apr 2021

  • Assisted in the development of Trek for Teens charity events to bring awareness to homeless youth in Kingston, ON as well as raising funds for The Kingston Youth Shelter. • Developed a list of local businesses for potential sponsors. • Created professional sponsorship proposals to achieve funds for charity events. • Provided leadership and management to ensure the core values are put into practice.

• Sponsorship Coordinator

  • Oct 2017 - Apr 2018



Sheridan Nurseries Limited

• Canada
• Retail
• 100 - 200 Employee

• Office Assistant

  • Mar 2014 - Aug 2017

  • Provided timely and welcoming customer service • Performed transactions through computerized system • In-depth knowledge of handling returns and exchanges of goods • Managed, counted, verified, and reconciled daily sales • Provided timely and welcoming customer service • Performed transactions through computerized system • In-depth knowledge of handling returns and exchanges of goods • Managed, counted, verified, and reconciled daily sales



Scarborough General Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Assistant

  • Feb 2014 - Jun 2014

  • Organized confidential documents • Systematized appraisals and attendance of hospital employers • Computed and updated medical revenue • Created customer service improvements through employee comments • Organized confidential documents • Systematized appraisals and attendance of hospital employers • Computed and updated medical revenue • Created customer service improvements through employee comments