Nikki Bowman

Customer Service Specialist at Care Connect Group
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Bio

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Credentials

  • Certificate III in Retail Operations
    Focus Training Solutions
    Aug, 2018
    - Nov, 2024
  • Responsible Serving of Alcohol
    Victorian Commission for Gambling and Liquor Regulation
    Jun, 2020
    - Nov, 2024

Experience

  • Care Connect - Non Profit Provider
    • Australia
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Customer Service Specialist
      • Jul 2021 - Present

      I am responsible for managing a variety of inbound enquiries through phone calls and emails. Incoming calls are primarily from existing clients, suppliers, and new enquiries. I work closely with different departments within the organisation to coordinate incoming calls from existing clients and suppliers. These departments include the service coordinators, client advisors, referral advisors, accounts payable and receivable, the finance team, and procurement team. For new enquiries, I help navigate the process to get started within our company and assist with any general enquiries. Show less

  • Hello Solar
    • Australia
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Client Success Manager
      • Feb 2021 - Jul 2021

      I was responsible for conducting outbound calls to new leads requesting a call back on our Facebook marketing campaigns and our website. The first stage consisted of guiding the prospect through the pre-sale journey. This involved analysing their solar system needs, designing a suitable system for their property, calculating costs, explaining the installation process, and creating a quote. The second stage involved the onboarding process which could be started once a payment was collected. Our cheapest systems were $2,600-$3,000 out of pocket across Australia. Show less

  • Platypus Shoes
    • Australia
    • Retail
    • 200 - 300 Employee
    • Retail Sales Assistant
      • Oct 2020 - Jul 2021

      I worked within a team environment to achieve store KPI’s and assist with instore operations. By working within a fast-paced face to face environment my main responsibility was to execute exceptional customer service. My other responsibilities involved, virtual merchandising, pick and packing online orders, stock take, housekeeping, POS operations and refilling stock. I worked within a team environment to achieve store KPI’s and assist with instore operations. By working within a fast-paced face to face environment my main responsibility was to execute exceptional customer service. My other responsibilities involved, virtual merchandising, pick and packing online orders, stock take, housekeeping, POS operations and refilling stock.

  • KFC
    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Supervisor
      • Nov 2018 - Aug 2020

      I began working at KFC at 15 and stepped into a leadership role when I turned 18. I was responsible for running a 6-15 team member shift across 5 different departments in the store on day and night shifts. My main duties were to achieve KPI’s, do stock take and to ensure food safety procedures were up to standard. This was an incredible experience as it helped me develop strong interpersonal skills, problem solving skills, time management skills and delegation skills within a fast-paced industry. The decision was made to leave KFC after starting my Fitness Marketing Internship. Show less

  • Lollipop's Playland and Cafe
    • Hospitality
    • 1 - 100 Employee
    • Shift Supervisor
      • Jan 2018 - Mar 2020

      I was responsible for planning and overlooking operations within our different departments across the store. This involved café, kitchen, parties, entertainment activities and assisting with bookings and party packages. Our busiest days were on the weekend, and I typically ran a 5-8 team member team. This experience gained me a wealth of knowledge managing operations within a small business. Unfortunately, when covid-19 hit small businesses closed and so did my role here. I am grateful for my 2 years’ experience here. On to the next! Show less

Education

  • St Francis Xavier College
    Graduated Year 12
    2012 - 2018

Community

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