Experience

Peter Pan Bus Lines, Inc

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Ticketing Agent

  • Mar 2018 - Present

  Cash handling experience: Manage and report cash transactions Answers customer's inquiries regarding travel times, seat availability, pricing and any general questions Assist passengers with rebooking’s in case of irregular operations per city Cash handling experience: Manage and report cash transactions Answers customer's inquiries regarding travel times, seat availability, pricing and any general questions Assist passengers with rebooking’s in case of irregular operations per city



Luxor Limo

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Overnight Reservation Agent

  • Jan 2017 - Nov 2017

  Scheduled reservations for clients from inquires through email, live chats and phone calls Preformed daily data entry, credit card transactions, account information in Limo Anywhere system's, wrote correspondence for clients and affiliates Assisted in vehicle selections as well as schedules that would best suit the client(s) Assisted in monitoring drivers to and from their assigned destinations Assisted in monitoring drivers to and from their destination Scheduled reservations for clients from inquires through email, live chats and phone calls Preformed daily data entry, credit card transactions, account information in Limo Anywhere system's, wrote correspondence for clients and affiliates Assisted in vehicle selections as well as schedules that would best suit the client(s) Assisted in monitoring drivers to and from their assigned destinations Assisted in monitoring drivers to and from their destination



BLS Limousine Service Inc

• United States
• Truck Transportation
• 1 - 100 Employee

• Overnight Lead Reservation Agent

  • Oct 2012 - Jan 2017

  Scheduled reservations for clients through emails, live chat and phone calls Preformed daily data entry in Santa Cruz system, assisted in client(s) inquires and troubleshooting Assisted in vehicle selection and pick up scheduling that would best suit the client(s) Assisted in assigning out of state reservations with associated affiliates Assisted in monitoring drivers to and from to their assigned destination Scheduled reservations for clients through emails, live chat and phone calls Preformed daily data entry in Santa Cruz system, assisted in client(s) inquires and troubleshooting Assisted in vehicle selection and pick up scheduling that would best suit the client(s) Assisted in assigning out of state reservations with associated affiliates Assisted in monitoring drivers to and from to their assigned destination



Anytime Restaurant

• United States
• Consumer Services
• 1 - 100 Employee

• Order Taker and Dispatcher

  • Mar 2011 - Oct 2012

  Answered incoming phone orders and email orders from customers Balanced cash drawers and credit card receipts at the end of each shift Handled customer disputes and complaints Selected and monitored a group of drivers and bikers for deliveries Took inventory and identified items that needed to be reordered Assisted in other areas of the restaurant as needed Answered incoming phone orders and email orders from customers Balanced cash drawers and credit card receipts at the end of each shift Handled customer disputes and complaints Selected and monitored a group of drivers and bikers for deliveries Took inventory and identified items that needed to be reordered Assisted in other areas of the restaurant as needed



Transcare Ambulance Service

• United States
• 1 - 100 Employee

• Customer Service Rep/NO FAULT Division

  • Feb 2009 - Sep 2011

  Answered high volume calls Received and respond to correspondences regarding No Fault and Commercial Insurance claims Knowledge of no-fault claim settlement procedures in the tri-state area and it’s regulations Recorded and tracked patient’s and Insurance payments Performed Medicare, Medicaid and Commercial billing Answered high volume calls Received and respond to correspondences regarding No Fault and Commercial Insurance claims Knowledge of no-fault claim settlement procedures in the tri-state area and it’s regulations Recorded and tracked patient’s and Insurance payments Performed Medicare, Medicaid and Commercial billing