Experience

Maxonic

• United States
• Information Technology & Services
• 100 - 200 Employee

• Privacy Specialist

  • May 2022 - Present

  -Investigate and resolve privacy incidents involving Pinners and others. -Review, track, and respond to all privacy related inquiries and requests including edge case procedures. -Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Data Deletions, SAR’s and Age of Consent policies. -Reviewing and actioning Turkey Internet Law request -Own resolution of high priority escalations through multiple… Show more -Investigate and resolve privacy incidents involving Pinners and others. -Review, track, and respond to all privacy related inquiries and requests including edge case procedures. -Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Data Deletions, SAR’s and Age of Consent policies. -Reviewing and actioning Turkey Internet Law request -Own resolution of high priority escalations through multiple channels. -Identify inefficiencies and opportunities to improve privacy operations and scale processes. -Working closely with global cross-functional stakeholders to support teams projects and goals while staying updated on any changes within Privacy Operations. -Able to organize and surface valuable feedback to different programs and teams. -Ensuring compliance and country regulations when completing inquiries. -Identifying trends and root-causes while reporting any in app bug/outages to the related party -Handling all underage related inquiries while using Jumio’s verification -Maintaining image removals and de-indexing requests to search engines (such as Google, Bing, etc) -Keeping compliance with all PII(Personal Identifiable Information) requests while making sure to redact any PII received. -Experience with Zendesk, AdminApp, ReTooling app, Jumio, etc Show less -Investigate and resolve privacy incidents involving Pinners and others. -Review, track, and respond to all privacy related inquiries and requests including edge case procedures. -Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Data Deletions, SAR’s and Age of Consent policies. -Reviewing and actioning Turkey Internet Law request -Own resolution of high priority escalations through multiple… Show more -Investigate and resolve privacy incidents involving Pinners and others. -Review, track, and respond to all privacy related inquiries and requests including edge case procedures. -Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Data Deletions, SAR’s and Age of Consent policies. -Reviewing and actioning Turkey Internet Law request -Own resolution of high priority escalations through multiple channels. -Identify inefficiencies and opportunities to improve privacy operations and scale processes. -Working closely with global cross-functional stakeholders to support teams projects and goals while staying updated on any changes within Privacy Operations. -Able to organize and surface valuable feedback to different programs and teams. -Ensuring compliance and country regulations when completing inquiries. -Identifying trends and root-causes while reporting any in app bug/outages to the related party -Handling all underage related inquiries while using Jumio’s verification -Maintaining image removals and de-indexing requests to search engines (such as Google, Bing, etc) -Keeping compliance with all PII(Personal Identifiable Information) requests while making sure to redact any PII received. -Experience with Zendesk, AdminApp, ReTooling app, Jumio, etc Show less



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Compliance Specialist

  • Nov 2020 - Jan 2022

  Investigate and resolve alleged incidents involving Dasher and others (such as customers, merchants or the public). Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Checkr, NIMDA, Mode, and SFDC. Coordinate efforts associated with the preparation of regulatory documents or submissions. Prepare or direct the preparation of additional information or responses as requested by regulatory agencies. Assess… Show more Investigate and resolve alleged incidents involving Dasher and others (such as customers, merchants or the public). Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Checkr, NIMDA, Mode, and SFDC. Coordinate efforts associated with the preparation of regulatory documents or submissions. Prepare or direct the preparation of additional information or responses as requested by regulatory agencies. Assess product, compliance, or operational risks and develop risk management strategies. Conduct periodic internal reviews or audits to ensure that compliance procedures are followed. Investigations, scheduling calls, conducting follow-ups, and summarizing findings Supporting customers over phone and email, while referencing internal policies to reach desired outcomes, Navigating the different channels of an investigation while keeping partners updated Identifying trends and root-causes Performing analysis to make informed decisions. Handling information and investigations of sensitive nature with an empathetic approach Expertise in processes, and resources work, and how to use them to guide positive outcomes. Demonstrate relationship-building skills. Identify opportunities for improving performance and efficiency, training content, tools and technologies. Help team stay current of developments in support delivery technology and best practices Ensure compliance with policies and procedures, including the Dasher background check, adjudication of MVR and BGC “considers”, deactivations from the DoorDash platform and incident review, withholding case & payment processing, and more! Manage the day-to-day of dasher background checks, including ensuring that pre and post adverse action notices are sent, and performing and recording decisions on individual assessments as needed. Show less Investigate and resolve alleged incidents involving Dasher and others (such as customers, merchants or the public). Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Checkr, NIMDA, Mode, and SFDC. Coordinate efforts associated with the preparation of regulatory documents or submissions. Prepare or direct the preparation of additional information or responses as requested by regulatory agencies. Assess… Show more Investigate and resolve alleged incidents involving Dasher and others (such as customers, merchants or the public). Maintain a current knowledge base of existing and emerging regulations, standards, or guidance documents. Update tracking systems - Checkr, NIMDA, Mode, and SFDC. Coordinate efforts associated with the preparation of regulatory documents or submissions. Prepare or direct the preparation of additional information or responses as requested by regulatory agencies. Assess product, compliance, or operational risks and develop risk management strategies. Conduct periodic internal reviews or audits to ensure that compliance procedures are followed. Investigations, scheduling calls, conducting follow-ups, and summarizing findings Supporting customers over phone and email, while referencing internal policies to reach desired outcomes, Navigating the different channels of an investigation while keeping partners updated Identifying trends and root-causes Performing analysis to make informed decisions. Handling information and investigations of sensitive nature with an empathetic approach Expertise in processes, and resources work, and how to use them to guide positive outcomes. Demonstrate relationship-building skills. Identify opportunities for improving performance and efficiency, training content, tools and technologies. Help team stay current of developments in support delivery technology and best practices Ensure compliance with policies and procedures, including the Dasher background check, adjudication of MVR and BGC “considers”, deactivations from the DoorDash platform and incident review, withholding case & payment processing, and more! Manage the day-to-day of dasher background checks, including ensuring that pre and post adverse action notices are sent, and performing and recording decisions on individual assessments as needed. Show less



SDCCU

• Argentina
• IT Services and IT Consulting
• 1 - 100 Employee

• Call Center Specialist I

  • May 2020 - Oct 2020

  Promptly answer all incoming calls in a polite manner; determine nature of caller's business and personally assist the caller conducting routine transactions by telephone utilizing the Symitar computer system Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail Assist members with problems and or questions requiring research and resolution. Perform file maintenance and follow-up procedures to include online data changes. Cross-sell… Show more Promptly answer all incoming calls in a polite manner; determine nature of caller's business and personally assist the caller conducting routine transactions by telephone utilizing the Symitar computer system Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail Assist members with problems and or questions requiring research and resolution. Perform file maintenance and follow-up procedures to include online data changes. Cross-sell products and services to members, and track in accordance with credit union rules and procedures. Participate in AML/BSA compliance training as assigned. Show less Promptly answer all incoming calls in a polite manner; determine nature of caller's business and personally assist the caller conducting routine transactions by telephone utilizing the Symitar computer system Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail Assist members with problems and or questions requiring research and resolution. Perform file maintenance and follow-up procedures to include online data changes. Cross-sell… Show more Promptly answer all incoming calls in a polite manner; determine nature of caller's business and personally assist the caller conducting routine transactions by telephone utilizing the Symitar computer system Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail Assist members with problems and or questions requiring research and resolution. Perform file maintenance and follow-up procedures to include online data changes. Cross-sell products and services to members, and track in accordance with credit union rules and procedures. Participate in AML/BSA compliance training as assigned. Show less



Uber Technologies

• United States
• Design Services
• 1 - 100 Employee

• Community Support Rep

  • May 2015 - Feb 2020

  Handling tier 1 and 2 customer concerns. Responding to inquiries from partners and riders via social media. Answering complete issues regarding payment and billing concerns on accounts. World Class support when handling Facebook and Twitter queue concerns (taking immediate concerning issues off social media to assist the customer via in app support.) Efficiently handling high queue levels, during peak hours for Uber’s North American market, while prioritizing sensitive and business­… Show more Handling tier 1 and 2 customer concerns. Responding to inquiries from partners and riders via social media. Answering complete issues regarding payment and billing concerns on accounts. World Class support when handling Facebook and Twitter queue concerns (taking immediate concerning issues off social media to assist the customer via in app support.) Efficiently handling high queue levels, during peak hours for Uber’s North American market, while prioritizing sensitive and business­ critical concerns Effectively investigating, researching, and communicating to all parties in order to meet the needs of our partner­ drivers and riders, while making difficult decisions needed to increase the safety and quality of the Uber platform Maintaining and organizing case management to ensure each issue gets the attention it needs based on its urgency POC (Point of Contact) on my team helping peers as needed Show less Handling tier 1 and 2 customer concerns. Responding to inquiries from partners and riders via social media. Answering complete issues regarding payment and billing concerns on accounts. World Class support when handling Facebook and Twitter queue concerns (taking immediate concerning issues off social media to assist the customer via in app support.) Efficiently handling high queue levels, during peak hours for Uber’s North American market, while prioritizing sensitive and business­… Show more Handling tier 1 and 2 customer concerns. Responding to inquiries from partners and riders via social media. Answering complete issues regarding payment and billing concerns on accounts. World Class support when handling Facebook and Twitter queue concerns (taking immediate concerning issues off social media to assist the customer via in app support.) Efficiently handling high queue levels, during peak hours for Uber’s North American market, while prioritizing sensitive and business­ critical concerns Effectively investigating, researching, and communicating to all parties in order to meet the needs of our partner­ drivers and riders, while making difficult decisions needed to increase the safety and quality of the Uber platform Maintaining and organizing case management to ensure each issue gets the attention it needs based on its urgency POC (Point of Contact) on my team helping peers as needed Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Technical Support

  • Apr 2014 - Jan 2015

  Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users. Creates and tracks service tickets to be assigned for problem resolution. Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up… Show more Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users. Creates and tracks service tickets to be assigned for problem resolution. Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical suggestion resulted in resolution. Show less Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users. Creates and tracks service tickets to be assigned for problem resolution. Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up… Show more Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users. Creates and tracks service tickets to be assigned for problem resolution. Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical suggestion resulted in resolution. Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer service agent

  • Aug 2013 - Jan 2014

  •Gain customers by answering product and service questions; suggesting information about other products and services. •recording account information. •Maintain customer records and update account information. •service problems, determining the cause of the problem; selecting and explaining the best solution to solve the problem, and following up to ensure resolution. •Gain customers by answering product and service questions; suggesting information about other products and services. •recording account information. •Maintain customer records and update account information. •service problems, determining the cause of the problem; selecting and explaining the best solution to solve the problem, and following up to ensure resolution.



Daycare

• Belgium
• 1 - 100 Employee

• Housekeeper/Assistant

  • Feb 2012 - Apr 2013

  Multitasking interacting with children while working through meal plans and client schedule. Take calls for enrollment and scheduling in daycare. Handled Outbound Calls and Inbound Calls. Responded procedural, and billing questions for clients. Assist in child activities (alphabet, numbers, building blocks, etc.) Change food charts, check inventory. Served Meals Maintained the cleanliness of areas. Clean building floors and walls by sweeping, mopping, scrubbing, or… Show more Multitasking interacting with children while working through meal plans and client schedule. Take calls for enrollment and scheduling in daycare. Handled Outbound Calls and Inbound Calls. Responded procedural, and billing questions for clients. Assist in child activities (alphabet, numbers, building blocks, etc.) Change food charts, check inventory. Served Meals Maintained the cleanliness of areas. Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed. Stock cabin food supplies Billing clients personal clients ,Personal and business orders Show less Multitasking interacting with children while working through meal plans and client schedule. Take calls for enrollment and scheduling in daycare. Handled Outbound Calls and Inbound Calls. Responded procedural, and billing questions for clients. Assist in child activities (alphabet, numbers, building blocks, etc.) Change food charts, check inventory. Served Meals Maintained the cleanliness of areas. Clean building floors and walls by sweeping, mopping, scrubbing, or… Show more Multitasking interacting with children while working through meal plans and client schedule. Take calls for enrollment and scheduling in daycare. Handled Outbound Calls and Inbound Calls. Responded procedural, and billing questions for clients. Assist in child activities (alphabet, numbers, building blocks, etc.) Change food charts, check inventory. Served Meals Maintained the cleanliness of areas. Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed. Stock cabin food supplies Billing clients personal clients ,Personal and business orders Show less



Papa Murphy's International

• Restaurants
• 1 - 100 Employee

• Cashier

  • 2012 - 2013

  Greet customers, take orders, clean up Greet customers, take orders, clean up



Jeheus Love Day Care

• Care Assistant

  • May 2009 - Aug 2011

  Assist in child care, input meal plans, serve meals, clean up Assist in child care, input meal plans, serve meals, clean up