Nikkael Agustines

Housekeeping Manager at Hilton Hawaiian Village Waikiki Beach Resort
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Contact Information
us****@****om
(386) 825-5501
Location
Honolulu, Hawaii, United States, US

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Yuping ( Lucy) Guo

She is a very hard working, great work ethic, and a team player.

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Credentials

  • Advanced Diploma in Hotel Management - Level 5
    Brentwood Open Learning College
    Jan, 2021
    - Nov, 2024
  • Restaurant Management Certificate Level 4
    UK Public College
    Oct, 2020
    - Nov, 2024
  • Certificate in Teaching Business English (Cert.TBE)
    ITTT - International TEFL & TESOL training
    Jun, 2020
    - Nov, 2024
  • Certificate in Teaching English to Speakers of Other Language
    ITTT - International TEFL & TESOL training
    Jun, 2020
    - Nov, 2024
  • Certificate in Teaching English to Young Learners
    ITTT - International TEFL & TESOL training
    Jun, 2020
    - Nov, 2024
  • Notary Public Commission
    CNMI Office of the Attorney General
    Jun, 2020
    - Nov, 2024

Experience

  • Hilton Hawaiian Village Waikiki Beach Resort
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Housekeeping Manager
      • Dec 2021 - Present

       Manages the daily activities of the housekeeping department which includes but not limited to providing reports to open and close the designated tower, monitoring unsellable rooms, and closing related guest complaints.  Planning, organizing, and directing housekeepers to meet hotel standard cleanliness.  Monitoring and maintaining hotel standard cleanliness by completing random inspections.  Supervising supervisors and team members completing daily assignments.  Handling guest complaints ranging from room cleanliness to maintenance issues.  Creating the daily schedule for housekeeping while monitoring productivity based on occupancy.  Maintaining a cost control of housekeeping linens, supplies, and staffing.  Monitoring SALT Scores and addressing the issues left by guest.  Assisting in public area spaces when needed  Liaising with other departments to ensure a smooth operation i.e. Front Desk, Maintenance, and Guest Service. Show less

  • Marianas Eye Institute
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Team Leader
      • Mar 2021 - Dec 2021

       Managing the Call Center Team – all team members handling phone calls in the clinic  Managing the Scheduling Team – all team members handling the clinic schedule  Creating and enforcing Standard Operation Procedures (SOP)  Creating training material and conducting training  Increasing productivity of the clinic  Scheduling surgery patients in off-site surgery room or on-site treatment.  Creating status reports on immediate/priority patients daily  Conducting pre-operative counseling to surgery patients.  Preparing, completing, and executing off-island, inter-island, and on-island referrals. Show less

  • San Nicolas Law Office
    • Saipan, Saipan, Northern Mariana Islands
    • Legal Secretary
      • May 2020 - Mar 2021

       Providing administrative and clerical support to our lawyer and paralegal  Filing, organizing, scanning, and copying legal documents and billings, mailing if needed.  Answering incoming phone calls and redirecting calls when appropriate  Scheduling of clients for in-person consultation  Facilitating the meeting of deadlines by keeping multiple agendas and provide timely reminders  Providing notarization expires on July 22, 2022.  Providing administrative and clerical support to our lawyer and paralegal  Filing, organizing, scanning, and copying legal documents and billings, mailing if needed.  Answering incoming phone calls and redirecting calls when appropriate  Scheduling of clients for in-person consultation  Facilitating the meeting of deadlines by keeping multiple agendas and provide timely reminders  Providing notarization expires on July 22, 2022.

  • Imperial Pacific International Holdings Limited
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • Executive Assistant
      • Nov 2015 - May 2020

       Reporting directly to the Vice President of Hospitality & Affairs Managing the full administration of the Food and Beverage, Transportation and Hospitality Department Assisting the administration of the Yacht, Villa, and Hotel Operations. Prominent Special Projects & Accomplishments: o Organizing the “11th Asian Super Model Contest” in-house as well as preparing for their itinerary: activities, hotel stays, transportation, and meals.o Organizing the “1st Marianas International Film Festival” off-property and the “Red Carpet” Ceremony in-house. o Coordinating with a gasoline company to provide exclusive rate as an employee benefit by using a specific reward gasoline cardo Coordinating with a telecom company to provide exclusive rate to our company for using their service exclusively o Executing over 20+ BEO, both on-site and off-site, yearly with a minimum of 100 guesto Securing a contract for a private terminal for VIP arrivals to expedite landing procedureso Saving hundred thousands of dollars annually on expenses namely in Food and Beverage products and Transportation equipment by doing annual contract price negotiation. Developing and maintaining a professional and positive relationship with team members, clients, and executives. Maintaining professionalism at all times and use discretion when handling confidential data Any other related duties/projects assigned by the direct superiors Show less

    • Food and Beverage Server and Cashier
      • Jul 2015 - Nov 2015

       Performing basic restaurant responsibilities: Greeting the guest, taking, delivering, and removing their orders, resetting table and dinnerware set-ups, providing recommendations, up-selling items, and processing payments. Preparing a safe work environment and doing inventory of menu items. Providing customer service and constantly checking on guest satisfaction. Familiar with Point On Sale (POS) machine

  • Northern Marianas College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Administrative Assistant
      • May 2015 - Jun 2015

      (One-Month Contract) ● Organizing confidential data, ● Answering the telephone with telephone etiquette skills ● Organize in-and-out box ● Shredding ineffectual documents ● Deliver documents to their respective departments/staff ● Obtain signatures from respective head of department (One-Month Contract) ● Organizing confidential data, ● Answering the telephone with telephone etiquette skills ● Organize in-and-out box ● Shredding ineffectual documents ● Deliver documents to their respective departments/staff ● Obtain signatures from respective head of department

  • Triple J DBA Capricciosa
    • Northern Mariana Islands
    • Food and Beverage Server and Cashier
      • Jan 2014 - Jun 2015

      Provided my competence as a server in Tony Roma's Restaurant as cross-training. During September 2014 until March 2015, I assisted back of the house while working Front of House as a F&B Server Job description: Front of the House: ● Basic Restaurant Responsibilities. ● Preparation for the work environment. ● Shows product knowledge. ● Provides customer service and always check customer/guest satisfaction. Back of the House: ● Assist in opening procedures: preparing ingredients/produce ● Restock par-levels. ● Stewarding. Show less

  • Northern Marianas College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Student Ambassador
      • Aug 2014 - Dec 2014

      ● Tutoring. ● Doing outreaches programs. ● Providing volunteer services. ● Provide assistant to media/advertising group. ● Tutoring. ● Doing outreaches programs. ● Providing volunteer services. ● Provide assistant to media/advertising group.

  • Commonwealth Healthcare Corporation
    • Northern Mariana Islands
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Administrative Assistant
      • Jul 2011 - Jul 2011

      One month summer program under Workforce Investment Agency (WIA) Department: Insurance Office Job description: ● Analyzing and computing data. ● Organizing and updating files. ● Making and answering telephone calls. ● Sending and receiving in-and-out boxes. One month summer program under Workforce Investment Agency (WIA) Department: Insurance Office Job description: ● Analyzing and computing data. ● Organizing and updating files. ● Making and answering telephone calls. ● Sending and receiving in-and-out boxes.

  • Commonwealth Healthcare Corporation
    • Northern Mariana Islands
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Administrative Assistant
      • Aug 2010 - Aug 2010

      One month summer program under Workforce Investment Agency (WIA) Department: Preparedness Responsibilities and Emergency Program (PREP) Job description: ● Analyzing and computing data ● Hands-on activities such as handling camera equip. ● Answering the telephone with telephone etiquette skills ● Organizing in-and-out box ● Advertising via Internet and creating/designing posters. One month summer program under Workforce Investment Agency (WIA) Department: Preparedness Responsibilities and Emergency Program (PREP) Job description: ● Analyzing and computing data ● Hands-on activities such as handling camera equip. ● Answering the telephone with telephone etiquette skills ● Organizing in-and-out box ● Advertising via Internet and creating/designing posters.

Education

  • Northern Marianas College
    Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
    2015 - 2015

Community

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