Experience

TownePlace Suites by Marriott

• Hospitality
• 300 - 400 Employee

• Assistant Front Office Manager

  • Aug 2021 - Present

  • Assist with training, coaching and scheduling for the front office team. • Ensure all guests are served promptly and courteously during all shifts. • Apply problem solving skills to resolve guest issues to their satisfaction. • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free. • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. • Support the goals of the hotel through teamwork and collaboration with all departments. Show less



Kiya Kreations Photography

• Dallas

• Professional Photographer

  • Dec 2015 - Present

  Kiya Kreations Photography was established December 2015. This business was created out of my very own passion for capturing exciting moments and saving them for a lifetime. Here I can express my very own creative designs and express those ideas with others as I also bring their visions into reality. Kiya Kreations Photography was established December 2015. This business was created out of my very own passion for capturing exciting moments and saving them for a lifetime. Here I can express my very own creative designs and express those ideas with others as I also bring their visions into reality.



Dallas County

• Government Administration
• 700 & Above Employee

• District Clerk

  • Mar 2016 - Feb 2022



Chuck E. Cheese

• United States
• Entertainment Providers
• 400 - 500 Employee

• Chuck E Cheese Call Center Manager

  • Dec 2018 - Mar 2020

  • Hired, train and manage Call Center Representatives • Answered inbound calls and make outbound calls • Managed sales representative schedules • Achieved weekly and monthly quotas upselling party packages • Coached call center staff through challenging customer service issues • Analyzed call center data and prepare reports for upper management • Evaluated staff effectiveness and performance • Lead team meetings and prepared work schedules • Developed call scripts and objection solutions • Developed monthly, quarterly, and annual call center goals Show less



Prairie View A&M University

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant for Mechanical Engineering Building

  • Oct 2013 - Dec 2015

  Operated office such as: printers, copy machines, shredders, and fax machines. Filed and documented paperwork. Organized account financial summary documents for easy access. Create and maintain documents in excel, word and powerpoint. Served as a receiver of mail and transferred other confidential documents from one destination to another. Operated office such as: printers, copy machines, shredders, and fax machines. Filed and documented paperwork. Organized account financial summary documents for easy access. Create and maintain documents in excel, word and powerpoint. Served as a receiver of mail and transferred other confidential documents from one destination to another.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate / Cashier

  • May 2013 - Aug 2015

  I managed cash register, handled all monetary transaction with efficiency and accuracy. I provided great customer service by greeting customers in a congenial manner and offering exceptional service and customer care. I organized and arranged merchandise on shelves for easy accessibility by customers. I maintained a proper zone through-out the day to ensure a clean and well-presented area. I managed cash register, handled all monetary transaction with efficiency and accuracy. I provided great customer service by greeting customers in a congenial manner and offering exceptional service and customer care. I organized and arranged merchandise on shelves for easy accessibility by customers. I maintained a proper zone through-out the day to ensure a clean and well-presented area.



Footaction

• United States
• Retail
• 300 - 400 Employee

• Sales Associate

  • Jun 2012 - Aug 2012

  I assisted customers with the location of various merchandise to satisfy the customer's needs. I reorganized merchandise on shelves and racks to improve the image of the store to appeal the eye of all customers. I provided great customer service by interacting and getting involved with the customer. I motivated coworkers to ensure that the customer's experienced a helpful and speedy visit. I assisted customers with the location of various merchandise to satisfy the customer's needs. I reorganized merchandise on shelves and racks to improve the image of the store to appeal the eye of all customers. I provided great customer service by interacting and getting involved with the customer. I motivated coworkers to ensure that the customer's experienced a helpful and speedy visit.