Experience

Car Hire Brokers

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Agent

  • Mar 2019 - Present



Gage Car Hire

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Vehicle replacement administrator

  • May 2018 - Feb 2019



CallForce Outsourcing Specialists

• South Africa
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Language Consultant

  • Feb 2017 - May 2018

   Patience Create lesson plans to teach non-native speakers to read, write and speak English. Help students learn English grammar, pronunciation and conversational skills Develop students’ abilities to read textbooks and write essays in English Tailor lessons for students whose native language and English-speaking abilities are varied.  Patience Create lesson plans to teach non-native speakers to read, write and speak English. Help students learn English grammar, pronunciation and conversational skills Develop students’ abilities to read textbooks and write essays in English Tailor lessons for students whose native language and English-speaking abilities are varied.



iTutorGroup

• China
• E-learning
• 500 - 600 Employee

• Online Tutor

  • Feb 2017 - May 2018

   Create lesson plans to teach non-native speakers to read, write and speak English. Help students learn English grammar, pronunciation and conversational skills Develop students’ abilities to read textbooks and write essays in English Tailor lessons for students whose native language and English-speaking abilities are varied.  Create lesson plans to teach non-native speakers to read, write and speak English. Help students learn English grammar, pronunciation and conversational skills Develop students’ abilities to read textbooks and write essays in English Tailor lessons for students whose native language and English-speaking abilities are varied.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2014 - Jan 2017

  DUTIES & RESPONSIBILITIES: • Resolve customer complaints over the phone • Use telephone to reach out to clients and verify account information • Greet customers warmly and ascertain problem or reason for calling • Cancel or upgrade accounts • Assist with placement of orders, refunds or exchanges • Advise on company information • Take payment information and other personal information such as addresses and phone numbers • Answer questions about warranties or terms of sale • Handle product recalls • Act as the company gate keeper • Suggest solutions when a product malfunctions • Attempt to persuade customers to reconsider cancellation • Inform customers of deals and promotions • Utilize computer technology to handle high call volumes • Work with customer service manager to ensure customer service is being delivered • Compile reports on overall customer satisfaction DEVELOPED SKILLS: • Patience • Building rapport • Attentiveness • Clear communication skills • Product knowledge • Ability to use positive language • Acting skills (Remaining calm) • Time management skills • Ability to read customers • Goal oriented focus • Being able to work under pressure • Ability to handle surprises • Persuasion skills • Willingness to assist • Closing ability • Willingness to learn



Nexdor wine & spirits

• Waitress

  • Apr 2013 - Aug 2014

  DUTIES & RESPONSIBILITIES: • Greet guest and present them with the menu • Inform guest with the specials for the day and menu changes if there is any • Suggest food and beverages to guests and try to up sale • Take food and beverage orders from the guest, on the order taking pads or on the hand held point of sale system • Obtaining revenues, issuing receipts, accepting payments and returning change if there is any • Performing basic cleaning tasks as needed or directed by supervisor • Filing in for absent stuff as needed • Punch the order on the point of sale machine and make sure to enter the special requirements, made by the guest while ordering the food • Communicate to the guest and provide assistance with their queries • Coordinate with the kitchen staff and the bar staff to ensure smooth operation and guest satisfaction • Serve food and beverages to the guest per the course of order • Observe guests and ensure their satisfaction with the food and service • Promptly respond to guest with any additional request • Maintaining proper dining experience, delivering items and fulfilling customer needs • Adhere to grooming and appearance standards consistently • Understand and communicate products and services available the restaurant DEVELOPED SKILLS: • Speaking- Talking to others to convey information effectively • Active listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. • Service orientation- Actively looking for ways to help people • Social perceptiveness- Being aware of others reactions and understanding why they act as they do • Coordination- Adjusting actions in relation to others actions.



Dhladhla & Associates

• Administrative Assistant

  • Sep 2011 - Oct 2011

  DUTIES & RESPONSIBILITIES: My duties and responsibilities were but not limited to the following: • Word processing • Letter typing • Dealing with telephone and email enquiries • Assisting with filing and general administration duties • Scheduling and attending meetings • Assisting with catering for meetings • Greet all visitors by offering refreshments, inform the appropriate staff of their arrival • Manage boardroom • Assist with administrative overflow and special projects from other departments as reasonably requested • Manage bi-weekly office supply orders and maintain appropriate quantities • Other projects as reasonably requested • Reporting directly to Office Manager DEVELOPED SKILLS: • Excellent Written and Verbal Communication Skills • Excellent Administration Skills • Problem Solving and Decision Making • Interpersonal Skills • Planning Skills • Self Management/ Discipline • Time Management • Good Dynamics • Research skills • Data Capture and analysis skill • Function in a good logical problem solving ability and comprehend the given information • Exhibited excellent time management and organisational skills to complete the assigned